CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Difficult to get an answer!
Rated 1 star out of 5
by Anonymous - Posted on 19 February 2024
Attempted to contact someone on the phone but unable to as queues too busy. Used the online chat system. Not particularly helpful, long pauses, not explaining what they were doing. No capital letters, not very professional
Visited February 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We always strive to ensure our patients are well informed in regard to their treatment and expect all patient queries to be answered sufficiently. We apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Fantastic Practice
Rated 5 stars out of 5
by J Woods - Posted on 19 February 2024
Very pleased with everything, start to finish. Very professional, helpful and friendly. Cannot recommend highly enough.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear J Woods, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Not satisfied after the visit
Rated 2 stars out of 5
by Anonymous - Posted on 19 March 2024
Been for 3 appointments for an injiry I had in the past and at times it gets iritated and extremely uncomfortable for a couple days. One, I was not given an answer to why this happens. Two, on my last visit the doctor said was going to prescribe two different eye drops. Turns out he only prescribe one but I had to make calls to this clinic and to my GP to finally get that prescription to the pharmacy, the same happened after the 3 visits where I have to make multiple calls. After calling CHEC to ask if doctor forgot to prescribe me the other eyedrop, then I received a call next morning from a different doctor saying that sometimes that happens referring to my red eye problem and that is fine I only need to use the one, but that was not what I discussed with the other doctor. Third, after my last two visits only a few days after I got the red eye infection 4 days after my visit on the day I was travelling, this was a very uncomfortable trip and my eye got really painful for 2 days. Saying this I dont think it was a coincidence getting this twice again after my visits when the other weeks I was fine, I think it may be due to poor cleanliness of the doctor the equipment or room at CHEC. I have an appointment soon and not sure If I want to go and thinking of going private.
Visited February 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel uninformed, we strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160 or via email on customerservices@communityeyecare.org.uk.
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Review titled Too rushed
Rated 1 star out of 5
by Christine - Posted on 16 May 2024
My first few contacts with CHEC before my cataract op. were good, lovely staff, short waits etc. But things have changed. My operation was botched, I now have damage to my eye, waiting times at follow up appointments have become really long, 2 hours for my last one and the waiting room is so crowded it is hard to find a seat. It is such a pity. The staff are all still lovely, kind and polite, but just so rushed and stressed. I would not recommend CHEC to anyone.
Visited February 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Christine Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients, we value all feedback, and our patients are our utmost priority. We always try to limit waiting times in our clinics and ensure patients remain informed whenever any delays arise, we apologise that this was not the case during your most recent visit. We are however pleased to hear our colleagues remained lovely, kind and polite throughout your appointments. Should you wish to discuss any concerns further, or discuss your appointment please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great practice
Rated 5 stars out of 5
by Roger Bateman - Posted on 05 February 2024
Staff are amazing , very professional and got seen on time and had surgery The appointment time was great very quick
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Roger Bateman, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by Peter Berry - Posted on 20 February 2024
I visited the Accrington CHEC today for an endoscopy for stomach pains. A was given an appointment very quickly and on the day of the procedure I was treated extremely well by all of the staff. The Receptionists greeted me with a smile and every member of staff from that moment were friendly, helpful and professional. Very highly recommended!
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello Peter Berry, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, helpful and professional ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Great Practice
Rated 4 stars out of 5
by Jytte - Posted on 24 February 2024
All staff were very pleasant and helpful - Sheffield branch - Only criticism is there is no provision of food or hot drinks, where patients are there for many hours. Myself and 2 others, from leaving home, to returning, were away approx 8.5 hours to 9 hours, without any food. ( I took some, as was forewarned ). A vending machine might be useful, or making patients aware, when appontments are booked to bring something to eat,
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Jytte, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional and helpful. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Good, clean environment
Rated 4 stars out of 5
by Anonymous - Posted on 02 March 2024
The appointment came through quickly but unfortunately had to wait over half an hour after appointment time to be seen. Once 'in the system' all went smoothly. The staff were pleasant and considerate. Am grateful to be seen so quickly overall.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, pleasant and professional, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by Denise Daubney - Posted on 26 February 2024
The lady that looked after me today was very pleasant and explained everything as the tests progressed.
Visited February 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Denise Daubney, Thank you for your positive review. We are pleased that you are happy with the service you have received from CHEC and you remained well informed throughout your appointment. Best wishes CHEC
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Review titled Very friendly staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Staff were lovely. However the field vision test machine was broken down so I could not have the test I went in for done. The lady that saw me conducted a couple of other tests instead. Very fast appointment.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received. We are sorry to hear of the issues you faced with one of the test machines. Best wishes CHEC