CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Friendly staff at Ilford Clinic
Rated 5 stars out of 5
by Raahim - Posted on 19 January 2024
The staff are all very friendly, very kind and very smiley. i have had a good experience and I would definitely recommend Ilford practice to friends and family.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Raahim, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, kind and professional ensuring a patient's journey runs smoothly for them. Best wishes CHEC
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Review titled Phone line inaccessible
Rated 1 star out of 5
by Anonymous - Posted on 14 January 2024
I have tried several times to contact CHEC via their automated phone line but each time have been cut off during the “press button number “ phase. Consequently I am unable to book an appointment for eye treatment.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear patient, We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients and expect all patient queries to be answered sufficiently. Should you need to book any appointments, you can contact our bookings team by calling 0344 264 4160 or via the Live Chat facility on www.chec.uk Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk.
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Review titled very poor
Rated 3 stars out of 5
by David Gerry - Posted on 24 January 2024
communication is not possible I am unable to get back to you I try to call03301004730 and get message saying that the line is out of action but it never seems to be capable of any action. you seem incapable of using a telephone. Patients get a letter from you but have no means of getting back to you if the appointment is not possible and I expect you then complain about missed appointments and blame the patient when the fault is not with the patient but is with your awful organisation.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear David Gerry, Thank you for your review. We are sorry to hear of the difficulties you have faced arranging your appointment. Our bookings team are always on hand to assist our patients when needed. You can contact them by calling 0344 264 4160 or via email at customerservices@communityeyecare.org.uk. Best wishes CHEC
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Review titled Communication very challenging
Rated 2 stars out of 5
by Bill Kelso - Posted on 19 January 2024
I called and used the chat facility and was frustrated with not getting the information I needed very easily. I was querying an appointment and the contact could not discuss what the appointment was for as they were not ‘medical’. Surely they should at least be able to share what the appointment was for and what is to be expected at the appointment. When changing the appointment date, the contact was quite abrupt and not helpful when trying to see what alternative dates/times were available. Not a great experience to be honest, especially when I am a little anxious over what may happen at the appointment.
Visited January 2024
Review titled CHEC Preston
Replied on 20 May 2024
Dear Bill Kelso, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We always strive to ensure our patients are well informed in regard to their treatment and expect all patient queries to be answered sufficiently. We appreciate your comments and will take them on board to ensure we continually improve patient experience. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Amazing (no discomfort at all) Very Impressed
Rated 5 stars out of 5
by Sarah - Posted on 26 January 2024
I had no discomfort. I am very happy with how everything went for appointment in Ilford Chec. Everything was explained thoroughly from start to discharge. Clinician was very helpful. All the staff were helpful. I am absolutely delighted.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Sarah Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be helpful, caring and informative, ensuring patients remain cared for and well informed throughout their journey. Best wishes CHEC
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Review titled Friendly staff at Ilford Chec
Rated 5 stars out of 5
by Syed - Posted on 18 January 2024
The clinic was easy to find, clear signs. Excellent staffs. Very helpful. The wait in the waiting area was not long.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Syed, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Amazing at ilford very impressed
Rated 5 stars out of 5
by Sarah - Posted on 31 January 2024
i had no discomfort. I was very happy with everything, everything was explained at discharged and before procedure. Clinician was very helpful and staffs were helpful.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Sarah Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be helpful, caring and informative, ensuring patients remain cared for and well informed throughout their journey. Best wishes CHEC
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Review titled Good customer service at ilford
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
very friendly staff at ilford, i was very nervous before my procedure but when i went in for admission the nurse clamed me down and made sure i was very comfortable. Thank to everyone who has helped me with my processes.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and caring ensuring patients remain comfortable throughout their journey. We hope all went well with your procedure. Best wishes CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
It was very good, helpful kind staff I was given an appointment to discuss my results the same day as I was a bit worried about them
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Hello, Thank you for your positive review. We are pleased that you are happy with following contact with CHEC. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Report not issued from previous appointment
Rated 2 stars out of 5
by brian purcell - Posted on 29 January 2024
I have no issues with the clinic, staff and doctors looked after me with care and compassion. Problem lies with head office. I had appointment back in August 2023, from that I should have been called again for second review around December, not only I didn't get called I now find out from today's staff that I should have had a letter containing the results of the August appointment. As I have said the staff at the Blackpool clinic are not at fault, it is the admin side of the company that need to get there act together. This is not a furniture manufacturer, these are people's eyesight your messing about with.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Brian Purcell, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or need to book any further appointments, please do not hesitate to call us on 0344 264 4160.