CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Staff were lovely and I was seen quickly. Dr put me at ease straight away and explained everything that was going on
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease and well informed. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Great experience
Rated 5 stars out of 5
by Linda Burt - Posted on 04 January 2024
I was very nervous about having cataract surgery, all the staff were very kind and made the whole experience calming for me, won’t hesitate to have my other eye done. Thank you
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Linda Burt Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We would be delighted to welcome you back for further treatment should you wish to go ahead. Best wishes CHEC
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Review titled Great and very patient focused
Rated 5 stars out of 5
by Kim - Posted on 14 January 2024
The staff were brilliant at each stage which made the entire process calming, from consultation through to the surgery. Receptionists were fantastic.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Kim Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent clinic
Rated 5 stars out of 5
by Patricia Bryan - Posted on 11 January 2024
The staff at CHEC Binley, from the receptionists and nurses to the surgeon, all were kind and helpful and answered any concerns I had prior to and after my cataract surgery. Already notice the difference in my sight and feeling confident in returning to having the other cataract removed. I highly recommend this clinic.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Patricia Bryan Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be kind, helpful and informative ensuring a patient's journey runs smoothly for them. Best wishes CHEC
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Review titled All very professional and competent!
Rated 5 stars out of 5
by Nigel Morgan - Posted on 12 January 2024
I found the whole process to be highly professional and competent, and would therefore recommend this organisation without reservation to anyone who needs cataract surgery.
Visited January 2024
Review titled CHEC Preston
Replied on 26 January 2024
Dear Nigel Morgan Thank you for you positive review. W are delighted that you are happy with the service you received from CHEC. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent service and treatment
Rated 5 stars out of 5
by Terence Johnson - Posted on 25 February 2024
First cataract operation 08 Jan 24 after referral Dec 23. (Specsavers, Lancaster). This was quick. The result from the first removal was spectacular, vibrant colours and the purest whites. The ability to see two different views with each eye was amazing. Optometrist post-op review 05 Feb a.m. It was fine and the result was sent directly to Chec. Again excellent service (Clare & Howard, Garstang) Appointment for my second eye made p.m. the same day. Second cataract removal 12 Feb 09:00. Knowing what to expect, it was much easier. Home by 10:30, (15 miles up the a6), a second review by the optometrist was booked before lunch for Mar 18. A success story, definitely. Now that the second eye is done I've stopped wearing glasses, as they aren't necessary although it's too early to tell as yet. The staff were great, friendly and helpful, and I could not fault any part of my experience or treatment.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Terence Johnson, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and helpful ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Poor communication
Rated 2 stars out of 5
by Philip Wilkes - Posted on 10 January 2024
Why will you not answer the phone? I get a text in respect of my Father but need to speak to you about it. There is an automated answer stating that the person you are calling is not available. I called 10 times yesterday and 2 times today.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Philip Wilkes, We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients and expect all patient queries to be answered sufficiently. Should you need to book any appointments, you can contact our bookings team by calling 0344 264 4160 or via the Live Chat facility on www.chec.uk Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk.
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Review titled My review
Rated 4 stars out of 5
by John Clarke - Posted on 31 January 2024
The staff were very professional but friendly and helpful. No problem with the medical side of things but I found the difficulty in finding a space in the very constricted car park extremely stressful. More parking places are urgently required.
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear John Clarke Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and helpful, ensuring patients remain cared for and well informed throughout their journey. Best wishes CHEC
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Review titled Great practice and service
Rated 5 stars out of 5
by Mr BB Cholera - Posted on 03 February 2024
I was very happy with the service provided. Clean surgery and very helpful staff. My procedure was fully explained to me by the eye surgeon . After my procedure I was given a lift home which was greatly appreciated. Thank you
Visited January 2024
Review titled CHEC Preston
Replied on 07 March 2024
Dear Mr BB Cholera, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, helpful and informative ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent practice
Rated 5 stars out of 5
by Linda James - Posted on 05 December 2023
This was first visit to CHEC Reception staff extremely helpful and polite .All other staff were very pleasant made you feel welcome to be there credit to you all
Visited December 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Linda James, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC and that you felt welcomed. We hope all went well with your appointment. Best wishes CHEC