CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Delightful Service
Rated 5 stars out of 5
by Deborah Grayson - Posted on 20 December 2023
I wish every practice could be run with this efficiency, attention to detail and the interpersonal skills these staff possess. In this day and age, where service skills are lacking, CHEC Westbourne is a refreshing change.
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear Deborah Grayson Thank you for your positive review. We are pleased to hear of your satisfaction with the service you received from CHEC. We look forward to welcoming you back in the future should you require any further treatment. Best wishes CHEC
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Review titled Very Good Clinic at Ilford
Rated 5 stars out of 5
by Alan Coe - Posted on 19 January 2024
The receptionist's are ever so caring, very polite. The staff made us feel very comfortable and welcomed. Great new clinic!
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear Alan Coe, Thank you for your lovely review. We are pleased that you are happy with the service that you received from CHEC. Our colleagues strive to be caring and polite ensuring patients feel welcomed and comfortable within our clinics. Best wishes CHEC
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Review titled A disaster from start to finish
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
I was referred to chec by my local n.h.s. to have a minor procedure on my eyelid which was rubbing on my eye. From the initial telephone conversation with a chec doctor (conducted at a different time to that agreed, which caused unnecessary stress) my dealings with this company have at best been disappointing to at worse shambolic. The only consultation before the procedure took place was over the ’phone. This was difficult for me as I am hard of hearing and as I explained to chec I find using the telephone problematic. It was also difficult to get any information before hand about where the procedure was going to take place and what I should expect when I had it done. I had to ask twice via there “chat line” for details to be sent in the post. The next contact I had with CHEC was when I had the procedure carried out in a small room in a medical practice in Shrewsbury. Once again, the information given was very perfunctory and unclear. I was asked to lie on a couch that was too small for me and the pillow which was meant to support my head totally inadequate. I found it very difficult to know what was happening during the procedure due to my hearing problems. After the procedure had been carried out, I was told that I would receive an appointment in three months (14 weeks later I have not heard anything) to check if had been successful. It has not. After two months I had to consult my G.P. as I had an infection in my eye and felt that my eyelash was more problematic than before. My G.P. referred me to our local hospital and I have seen a consultant today. He has confirmed that the procedure will have to be carried out again. Obviously, this is disappointing for me and costly for the n.h.s.. At no point during this process have I felt that chec have had my interests or welfare in mind.
Visited December 2023
Review titled CHEC Preston
Replied on 19 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel disappointed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to contact us on customerservices@communityeyecare.org.uk or via telephone on 0344 264 4160.
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Review titled Welcoming Staff
Rated 5 stars out of 5
by Eileen - Posted on 20 December 2023
Professional yet friendly staff who take the time to explain each procedure. Each appointment is a pleasant experience, today’s even more so as the staff went out of their way to put me at ease regarding a procedure which required a few attempts.
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear Eileen, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional yet friendly, ensuring a patient's journey runs smoothly for them. Best wishes CHEC
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Review titled Accrington
Rated 5 stars out of 5
by Anonymous - Posted on 31 December 2023
My father had his second cataract surgery at CHEC Accrington a couple of weeks ago. As with the first, he was very happy with every aspect of the care he received. He says his vision is now better than it's ever been and he is able to continue to drive and keep his independence. He would recommend CHEC Accrington to anyone who is apprehensive about having the surgery. Your sight could not be in better hands.
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear patient Thank you for your positive review. We are delighted that your father is happy with the service he has received from CHEC on multiple occasions. We are pleased to hear of the positive impact his treatment has had. Best wishes CHEC
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Review titled Efficient and friendly
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2023
I have found CHEC very efficient and customer friendly. Appointments are on time within 5 to 10 mins. Staff always seem professional and have a very good approach. I have used general public parking when visiting the clinic.
Visited December 2023
Review titled CHEC Preston
Replied on 19 December 2023
Thank you for your positive review. We are pleased to hear of your satisfaction with the service you received. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Accrington CHEC
Rated 5 stars out of 5
by Janice Tunstall - Posted on 04 January 2024
I had laser surgery to both eyes at Accrington CHEC on the 14th December 2023 the referral and booking of the appointment was arranged very quickly waiting time was within 2 weeks for the surgery Accrington CHEC is very clean, staff were all helpful and pleasant The Person that did the laser treatment was excellent she explained the procedure before and during my appointment I am very satisfied with my eye surgery/treatment it’s wonderful to be able to see perfectly again I would recommend this centre for eye surgery
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear Janice Tunstall Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be helpful, pleasant and informative ensuring a patient's journey runs smoothly for them. Best wishes CHEC
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Review titled Superb practice i
Rated 5 stars out of 5
by Carl Gace - Posted on 23 December 2023
I can not thank all the staff at CHEC Nottingham for their kindness and professional care the whole experience was very relaxing I've had catterax removed from both eyes now my sight is absolutely amazing once again my utmost thanks to all at CHEC Nottingham.
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear Carl Gace Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional and kind ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Absolutely useless
Rated 1 star out of 5
by David Bramwell - Posted on 18 December 2023
I booked an appointment for today (18/12/2023) at 09:00 but when I attended the clinic they had no record of my booking on the system, so I was sent away. A wasted journey of 50 miles through rush hour traffic, with both my wife and I taking the morning off work. Even worse, I've been in a great deal of pain waiting for this operation and now need to get referred to another clinic or hospital because they no longer do this operation - surely if they did the operation when I was referred they should either let me know so I can get my GP to refer me to another hospital or honour the referral! Details of the operation are still visible on the CHEC website!
Visited December 2023
Review titled CHEC Preston
Replied on 27 December 2023
Dear David Bramwell, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to look into this further to understand what has happened and to identify any areas for improvement with our service. So kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Great service, very friendly and professional!
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
All the staff were extremely warm, reassuring and friendly. The service was efficient, professional and still maintained a friendly environment. Thank you to all!
Visited December 2023
Review titled CHEC Preston
Replied on 19 December 2023
Thank you for your positive review. We are pleased to hear of your satisfaction with our service. Our colleagues strive to be warm, friendly and reassuring, we always want a patient's journey to run smoothly for them. Best wishes CHEC