CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled A pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
My visit to the clinic was a pleasant experience. I was welcomed by a polite member of staff who although in training was engaging and informative. The person who examined my eyes was equally engaging with a cheery disposition and chat. The person was informative and caring throughout the procedure. The person engaged with me at a level that was kind and helpful.
Visited December 2023
Review titled CHEC Preston
Replied on 11 December 2023
Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be polite, helpful and informative. We always want a patients journey to run smoothly for them. We hope all went well with your procedure. Best wishes CHEC
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Review titled A great example of terrible customer service
Rated 1 star out of 5
by Anonymous - Posted on 18 December 2023
This booking process could have been designed by the Mad Hatter from Alice in Wonderland. Everything is difficult, nothing can be done quickly and easily. Call centre staff do not do what they say they will do, the system only looks after the surgery. The workflow seems to have been designed by someone who is not au fait with the power of the internet. There is no understanding that people can book other, much more complex services quickly and easily but here you are stuck waiting for 28 days for someone to send you a link which doesn't arrive to not be able make an appointment to then be sent back to your GP to start the farce again. What a waste of time for the NHS and the patient
Visited December 2023
Review titled CHEC Preston
Replied on 27 December 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. Our IT department are in the process of reviewing and updating our bookings app to further improve its functionality and accessibility. We can however confirm that when patients who have received a booking SMS are unable to book their appointment, for any reason, they will receive a letter in the post providing details of how to book this and our contact details. If a patient is still unable to make contact, a member of our team will call the patient. Should you wish to discuss any options available to you, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Quick service
Rated 5 stars out of 5
by Brian - Posted on 03 December 2023
Got appointments quickly. It was easy to book appointments online. Parking nearby was very convenient. Friendly practioner.
Visited December 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Brian, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. We hope all went well with your appointment. Best wishes CHEC
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Review titled Awful service at all levels
Rated 1 star out of 5
by Anonymous - Posted on 08 December 2023
After getting appointments wrong ,being told to go to the wrong venue, after being promised a call back from a manager ( didn’t happen ) After attending my appointment for glaucoma appointment (the lady was nice, )I had to sit in a rickety old chair that didn’t adjust to height or get me closer to the machine I am short and disabled so it really hurt my back . The lady just said “oh the chairs are all like that” ! Compared to the Warwick eye clinic this is like a third rate service . I never want to go again I would not trust them to do anything to my eyes they are so unprofessional in so many ways I’m going back to Warwick .
Visited December 2023
Review titled CHEC Preston
Replied on 27 December 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are however pleased to hear of your satisfaction with our clinician at your glaucoma appointment. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled 2 out of 3 visits were good 1 was appalling
Rated 2 stars out of 5
by Caroline - Posted on 12 December 2023
I had 3 appointments and the 1st 2 were very good seen efficiently and with great courtesy. The final visit on the 12th December I was appalled by the overwhelming rudeness of the doctor. When I questioned why he was dilating my pupils as he had said my eyes were ok he wouldn’t reply! He was rude, curt and after his exam said your eyes are fine and turned his back on me to input something onto the computer. I worked in the NHS for over 40 years, this doctor is not fit to be dealing with patients, he has no manners and frankly should have nothing to do with people!
Visited December 2023
Review titled CHEC Preston
Replied on 27 December 2023
Dear Caroline Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied by the service provided and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 07 December 2023
Very friendly staff, do their best to put you at ease. Yet to have my surgery which is due to be carried out on 11/12/2023
Visited December 2023
Review titled CHEC Preston
Replied on 11 December 2023
Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC and that you were put at ease. Our colleagues strive to be friendly and professional, and look forward to welcoming you back for your surgery. Best wishes CHEC
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Review titled Small concerns
Rated 4 stars out of 5
by Anonymous - Posted on 08 January 2024
The actual procedure andprofessionalism was very very good......l do have just a couple of concerns which very old patients or those without " helpers" may find worrying. 1....The eye protection guard ....no additional tape was supplied so affixing the guard would be troublesome for some patients as needed for at least 7 days. 2. The eye drops, only given one bottle when needed for 4 wks ...just advised tocome for more when needed. This may be difficult for some patients.... and finally please ask your discharge nurses to speak up more clearly as many elderly patients are deaf!!!
Visited December 2023
Review titled CHEC Preston
Replied on 26 January 2024
Dear patient, Thank you for your review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional and friendly ensuring patients journey runs smoothly for them. We wish to assure you that we take your feedback on board. Best wishes CHEC
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Review titled Caring staff
Rated 5 stars out of 5
by Anne Eardley - Posted on 12 December 2023
First visit very efficient friendly and caring 2nd visit slightly slower and a bit mor chaotic but overall the service was very good and the staff very caring and courteous
Visited December 2023
Review titled CHEC Preston
Replied on 19 December 2023
Dear Anne, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be caring and courteous ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Liam Ryan - Posted on 01 December 2023
Recieved excellent service from polite,friendly and professional staff from reception to clinician. Everything fully explained, could not be happier. Thank you
Visited December 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Liam Ryan, Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be polite, friendly and professional ensuring patients remain well informed about their care and treatment. Best wishes CHEC
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Review titled Lovely Staff
Rated 5 stars out of 5
by Kevin Johnson - Posted on 16 November 2023
Welcoming, friendly, attentive, efficient and above all patient. Having my eyes tested at this practice was an excellent service at a time when you may wonder why one needs these tests. Thanks to the staff I met today.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Kevin Johnson Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be welcoming, friendly, efficient and patient ensuring a patients journey runs smoothly for them. Best wishes CHEC