CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Couldn't fault them
Rated 5 stars out of 5
by Linda S - Posted on 08 November 2023
As soon as I arrived I was made to feel at ease. All staff were friendly but professional. They couldn't have been better. I now have no fear in returning to continue my treatment.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Linda S Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were made to feel at ease. Our colleagues strive to be friendly and professional ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Linda Rhodes - Posted on 24 November 2023
The Chec facility in Accrington is fantastic . Superb staff, amazing facilities and No Waiting Time. I am more nervous going to the dentist than I was going to Chec. The surgery was over before I knew it. As soon as I am allowed I will be having my second eye done. Would highly recommend. Fantastic service
Visited November 2023
Review titled CHEC Preston
Replied on 27 November 2023
Dear Linda Rhodes, Thank you for your lovely review. We are delighted that you are happy with the service you have received from CHEC and that you felt at ease. We hope all went well with your surgery and look forward to welcoming you back in the future. Best wishes CHEC
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Review titled Great Practice
Rated 5 stars out of 5
by Richard John Carter - Posted on 17 November 2023
Very very good. Staff amazing. Consultant very good & very helpful. I have another appointment in December & hopefully my eyes will be sorted. I am very confident they will. Thank you everyone. My name is Sally Carter.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Sally Carter Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We look forward to welcoming you back in December. Best wishes CHEC
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Review titled Excellent
Rated 5 stars out of 5
by Michael Fisher - Posted on 24 November 2023
Excellent service all round.Friendly greeting at reception,very short waiting time to be seen.Every part of each appointment was explained clearly.Diagnosis made clearly.
Visited November 2023
Review titled CHEC Preston
Replied on 27 November 2023
Hello Michael Fisher, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. Our colleagues strive to be friendly and informative ensuring a patient journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent practice
Rated 5 stars out of 5
by Patricia Clarke - Posted on 30 November 2023
On both my initial appointment and my cataract surgery I found every member of the team to be very kind, helpful and professional explaining and carrying out the procedure.
Visited November 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Patricia Clarke, Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be kind, helpful and professional ensuring a patient is well informed about their care and treatment. Best wishes CHEC
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Review titled Appointment not local
Rated 1 star out of 5
by Dave Brown - Posted on 06 November 2023
Hi just received eye apt following optician referral for a clinic in Stratford upon Avon, I live in Worcester 24 miles away! Tried to change apt to local clinic , no way to do this on line, Tried to call chec but was told extremely busy etc and then cut off repeatedly after several minutes waiting. Hope this was just a one off, otherwise service is not fit for purpose Suggestions please?
Visited November 2023
Review titled CHEC Preston
Replied on 23 November 2023
Dear Dave Brown Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We continually monitor clinic availability to enable convenient appointments for all our patients. If for any reason an appointment is not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should you wish to discuss any options available to you, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Poor communication with patients
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2023
The face to face staff were helpful, courteous and knowledgable. However the booking and communication system is extremely poor and inappropriate for people who are having problems with their eye sight. Having had an eye test in June 2023 with my usual opticians I was referred because of concern with my peripheral vision. The optician made it sound like it was serious and that I ran the risk that I would have to stop driving. This was obviously of concern and worry to myself. In a couple of days I received a text message (no other communication) and asked to make an appointment by following a link. The first appointment I could make was 15 September 2023. Unfortunately I had to cancel that appointment and the next available was 17 October 2023. From the optician I was led to believe that I would be having another peripheral vision text at this appointment. However, my eyes were just tested generally and I was to have to go back again for the peripheral vision test. I then returned to the online appointment system and made an appointment for 10 November 2023. I duly attended the appointment and did the test with the expectation that afterwards I would have some indication of the results of the test – if I had a problem with my eyes or not. I was told that I would here from them saying either no problem and we won’t need to see you again or you may need to make another appointment. Not helpful. The following day, 11 November 2023 I received 2 texts asking me to make 2 different appointments. There was no explanation as to why or what the appointments were for. Having already had 2 appointments and not knowing what the further appointments were for I made 2 appointments for 15 November 2023, one half an hour after the first. I would then not need to go away and return another time for the second appointment. Having been told that if there was no problem with my eyes I would not need to return, to then be asked to make 2 further appointments increased my concern and anxiety. I duly attended the first of the 2 appointments on 15 November 2023. Fortunately the doctor quickly said that there was nothing wrong with my eyes, or certainly nothing to worry about, and he didn’t need to see me again. I then explained my frustrating time with the whole booking and lack of information that I’d received. As I expected he said that unfortunately the booking system was out of his hands but that he understood my frustrations. The doctor, once I got to see him, was very helpful and explained everything. It’s the booking and communication that is sadly lacking, stressful and unhelpful to patients. This is coming from someone who is reasonably tech savy and has, and can use a smartphone. Many of your patients unfortunately don’t and can’t. Booking appointments with you must be a nightmare. Please improve and communicate properly with your patients!
Visited November 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Pleasantly impressed
Rated 5 stars out of 5
by Allen poulton - Posted on 01 December 2023
Staff were friendly and helpful ,was made to feel relaxed about the process. The literature was very clear and helpful being able to use the phone is helpful.
Visited November 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Allen Poulton, Thank you for your lovey review. We are pleased that you are happy with the service you have received from CHEC and that you were made to feel relaxed. Our colleagues strive to be friendly and helpful ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Pleasant experience
Rated 4 stars out of 5
by Julie - Posted on 03 December 2023
Saw doctor re mild ptosis and found him to be pleasant and helpful. Very satisfied re the outcome. Review arranged in 6 months.
Visited November 2023
Review titled CHEC Preston
Replied on 11 December 2023
Dear Julie, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC and with the outcome of your appointment. Best wishes CHEC
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Review titled Very efficient outsourced service
Rated 5 stars out of 5
by BeachComber - Posted on 18 November 2023
The consulation rooms are very centrally located so easy access by public transport & also car park nearby. Extremely friendly staff who both had time to perform the testing diligently and keep to their booking schedule. Thank you .....
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear BeachComber Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your appointment. Best wishes CHEC