CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled great facilities chaotic admin
Rated 2 stars out of 5
by Keith Russell - Posted on 09 November 2023
I need a check up every 6 months I receive a link which offers me only a few days available all concurrent to my last appointment and have to remind my self to make an appointment in 6 months time. Then when I make an appointment I receive 3 separate confirmation letters on consecutive days.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Keith Russell Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We are however pleased to hear of your satisfaction with our facilities. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Nearly had wrong precdure
Rated 2 stars out of 5
by Anonymous - Posted on 02 November 2023
Got called in by by doctors to the wrong department after then checking my details seen i was the wrong lady on the bed came back out and have been sat waiting to be seen for the procedure that I actually came for on the letter it says to been seen with in 15 minutes what a load of lies
Visited November 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to look into this further to identify any areas for improvement with our service, so kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Friendly efficient staff
Rated 5 stars out of 5
by Jackie Turner - Posted on 18 November 2023
It's lovely to be seen by the same lady every time I go. She is very friendly and efficient and puts me at ease.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Jackie Turner Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease. Best wishes CHEC
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Review titled Location not easily accessible for elderly
Rated 1 star out of 5
by Jay Bee - Posted on 07 November 2023
My wife received notification of her 6 monthly Glaucoma monitoring. Had been visiting Classic Eyes in Penn Hill for many years. CHEC can't book there any longer, and were given choice of Westbourne or Christchurch. Both locations are not as accessible as Penn Hill, and change after many years is not good for the patient. I have tried to find out if I can buy this service privately for her at our normal opticians, Specsavers. They have informed me that unless we have a 'green form', any results would not be considered by NHS (CHEC) should a referral for more treatment be necessary. They also informed me that CHEC is removing independent opticians from their list for this service. OK if the replacements are as accessible. It must be difficult to have the local knowledge about Poole and surrounds from a desk in Preston ! If any of my facts are wrong, particularly regarding not being able to have privately paid results recognised, I would welcome advice. Happy to help out the NHS and pay privately to retain current Penn Hill Location if that can be arranged.
Visited November 2023
Review titled CHEC Preston
Replied on 23 November 2023
Dear Jay Bee Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We continually monitor clinic availability to enable convenient appointments for all our patients. If for any reason appointments are not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should your wife wish to discuss any options available to her in order to book her glaucoma check she can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled 1st Class Practice
Rated 5 stars out of 5
by Anonymous - Posted on 06 December 2023
I went to CHEC Watford and my experience was exemplary. From the person in reception to the doctor who performed my procedure I couldn’t speak more highly of. The doctor totally put me at ease and was very kind and calming and obviously very experienced. I would thoroughly recommend CHEC to anyone who asks.
Visited November 2023
Review titled CHEC Preston
Replied on 11 December 2023
Thank you for your lovely review. We are delighted that you are happy with the service you have received from CHEC and that you were put at ease. Our colleagues strive to be kind, calming and professional ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Superb service
Rated 5 stars out of 5
by David West - Posted on 16 November 2023
I visited the Accrington clinic and the service from reception to having my eye Lasered was excellent. The staff were very friendly and the technician explained everything in detail, a very pleasant experience. Very professional. The whole experience including treatment was 25 mins?
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear David West Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your treatment. Best wishes CHEC
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Review titled Great local service
Rated 5 stars out of 5
by Anonymous - Posted on 18 November 2023
Friendly and professional service at a convenient location. I was treated with respect and given the opportunity to ask questions or for clarity on any point. And I was actually listened to! Thank you CHEC Westbourne
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, professional and informative ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Christopher Wilson - Posted on 05 November 2023
I phoned the community eye service as directed by the hospital however I found them to be without empathy and not willing to either listen to the symptoms or to advise on what the next steps could be .In the end I had to contact NHS111 to be referred back to the eye clinic at the hospital.
Visited November 2023
Review titled CHEC Preston
Replied on 23 November 2023
Dear Christopher Wilson Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, and so we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled After care
Rated 3 stars out of 5
by Anonymous - Posted on 21 November 2023
Impossible to contact surgery on either reception or emergency telephone numbers provided just told to call back this went on for over 2 hours not what I would expect from a provider who claims to be so efficient
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been able to contact us regarding your after care, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Friendly
Rated 3 stars out of 5
by Anne - Posted on 16 November 2023
The people I saw were friendly and efficient. They both knew how to use the equipment necessary to do the limited tests that they do. It is just concerning that they do not ever do the dilated eye exam which the previous firm Evolutio would do from time to time.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Anne Thank you for your review. We are pleased our colleagues friendly and efficient throughout your appointment. We wish to assure you that all test are undertaken in line with patient needs. Should you wish to discuss anything further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.