CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Jacky - Posted on 03 November 2023
Had a really good experience. Had cataract removed, surgeon was excellent and all other staff were spot on , very helpful and explained the surgery, kept me calm.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Jacky Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be helpful and informative ensuring our patients remain well informed about their care. Best wishes CHEC
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Review titled Wonderful people
Rated 5 stars out of 5
by Barbara Spence - Posted on 02 November 2023
All the staff from the receptionists up to the surgeon were wonderful,so kind and caring. They made an anxious time bearable. Thank you one and all.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Barbara Spence Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be kind and caring ensuring a patient remains comfortable throughout their journey. Best wishes CHEC
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Review titled Very professional w
Rated 5 stars out of 5
by Anonymous - Posted on 20 November 2023
Very Good well organised and pleasant staff.Helpful and caring .Great explanation of procedure and post op staff very positive and caring
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your procedure. Best wishes CHEC
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Review titled So very helpful
Rated 5 stars out of 5
by Cheryl Jones - Posted on 14 November 2023
I wasn’t looking forward to this appointment but I was made to feel relaxed as everything was so kindly explained. Thank you.
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Cheryl Jones Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were made to feel relaxed. Best wishes CHEC
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Review titled Appalling practice
Rated 1 star out of 5
by D Harris - Posted on 07 March 2024
Appointments were difficult to arrange and often then mentioned two or three times in succession. I could not easily make an appointment at the centre. Communication at treatment was bad. I have no idea about my glaucoma and options A referral to the eye hospital having put me on eye drops would take 35 weeks The eyedrops have made my vision worse but no responsibility taken by CHEC to follow up in the waiting period for the hospital to see me
Visited November 2023
Review titled CHEC Preston
Replied on 20 May 2024
Dear D Harris, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel confused and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160.
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Review titled Reminders
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2023
I get reminders of the appointment days after I have been there done that I do not need after the event reminders
Visited November 2023
Review titled CHEC Preston
Replied on 11 December 2023
Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. Best wishes CHEC
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Review titled Superb
Rated 5 stars out of 5
by Gill - Posted on 02 November 2023
Had cataract surgery today. Was really nervous but everyone made me feel comfortable and were reassuring. Surgery was fast and I was kept advised what was happening at each stage which was great . Cannot recommend CHEC highly enough
Visited November 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Gill Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease. We hope all went well with your surgery. Best wishes CHEC
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Review titled Difficult
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2023
I had to take my mother for a check at the CHEC in Westbourne. Mum is in a wheelchair, elderly and very frail. I checked when booking that it was wheelchair friendly and was told that they believed it was as there was nothing on their notes to the contrary. On arrival it proved to be an extremely difficult entrance with a narrow angled doorway and a very high step to get in and a small waiting room with very little room for the chair. There was no receptionist. Once called in for the consultation, the door was very heavy, the consultant didn’t seem inclined to help at all. Mum was required to transfer from the wheelchair to a chair in a very tight space while I was trying to help and hold the door open. I couldn’t see why transfer was necessary as the machine was fully adjustable. She had a few tests and then drops and we had to do the whole thing in reverse. 30 minutes later we did it all again to have further checks once the drops had worked. Mum was then told she had cataracts on both eyes and could have an op but it would be difficult because of her breathing and frailty. So she said she wouldn’t bother. We went home feeling like we had wasted our time and with Mum feeling very depressed at the thought of gradually going blind. I am going to follow up as I really feel she should have the operation. Surely this facility is mostly frequented by older patients and should be suitable for those with limited mobility. On a positive note, the appointments ran to time.
Visited October 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Regarding the facilities, we are disappointed to hear that you found these lacking. Whilst Westbourne is one of our smaller sites, we always aim to utilise the space to ensure patients remain comfortable on attendance. We will certainly take your feedback on board. We are however pleased to hear the appointments ran on time, and would welcome your mother back for a further appointment to discuss her options should she wish to do so. Should you wish to discuss any concerns further do not hesitate to call us on 0344 264 4160, or email chec.quality@communityeyecare.org.uk.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 31 October 2023
Can not recommend this place enough. The speed of getting the assessment and the the surgery was 3 weeks from start to finish. Amazing staff that made you feel at ease as soon as you walked in
Visited October 2023
CHEC Preston has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Phil George - Posted on 17 November 2023
From my first visit through to the cataract operation I found the service not only efficient but extremely quick. I have already told people what a speedy and efficient facility CHEC is. I am looking forward to CHEC carrying out the second cataract operation, which is painless. The first operation has improved the sight in my left considerably. I will continue recommend CHEC to friends and colleagues.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Phil George Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We look forward to welcoming you back for your second surgery should you wish to go ahead. Best wishes CHEC