CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Poor prescription process
Rated 2 stars out of 5
by Anonymous - Posted on 11 November 2023
Requiring a 92 year old patient , living far away with poor mobility to return to the clinic to obtain repeat eyes-drop prescription is utterly unacceptable when her doctor could prescribe to the local pharmacy
Visited October 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to ensure you have obtained your required medication, so kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Excellent Service
Rated 5 stars out of 5
by MICHAEL WHITELOCKS - Posted on 20 October 2023
I had surgery carried out yesterday[19.10.2023] at Nottingham Clinic after only 2 weeks being referred by my optician I was given an aportment for a examination by a very pleasant and professional optician who confirmed surgery was required. I was given a choice of dates and times the following week upon arrival for the surgery I felt very much at ease and was delt with on time by a wonderful team of staff who explained the procedure to be carried out by the surgeon who introduced himself to me. The operation took aprox 15 minutes after which i was given after care details to be done during the next weeks at home The whole experance and service given was first class in every way and may I sincerely thank everyone involved.
Visited October 2023
Review titled CHEC Preston
Replied on 25 October 2023
Dear Michael, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to professional and friendly, ensuring a patient remains well informed about their care. We aim to provide this high standard to all of our patients. Best wishes CHEC
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Review titled Cancellations and poor service
Rated 2 stars out of 5
by PeterB - Posted on 05 October 2023
My appointment was cancelled twice and I was kept waiting on the day for 25 minutes while they drank their coffee
Visited October 2023
Review titled CHEC Preston
Replied on 24 October 2023
Dear PeterB, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Super service
Rated 5 stars out of 5
by Anne Eshborn - Posted on 25 October 2023
I attended the Community Health Eye Centre yesterday for cataract removal. The staff were so friendly and reassuring, lessening my anxiety levels and making the experience relaxing and quick. I was kept well informed of every step and questions were answered. I cannot believe how quickly the procedure was from initial appointment to surgery - less than 2 weeks. I would recommend this service to anyone else seeking eye appointments. A huge Thank you to all the staff at CHEC.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Anne Eshborn Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be friendly, reassuring and informative ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Marvellous practice
Rated 5 stars out of 5
by Anonymous - Posted on 13 October 2023
Every member that dealt with me were kind pleasant and informative could not ask for better treats and care. Wonderful staff
Visited October 2023
Review titled CHEC Preston
Replied on 16 October 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be kind and pleasant, ensuring a patient is well informed about their care. We hope all went well at your appointment. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Yvonne - Posted on 29 October 2023
From receptionist to practitioner excellent service. Treated as a person not someone on a list. Treatment explained, questions answered and given plenty of time. I was amazed at the short time I had to wait for an appointment. 10 out of 10
Visited October 2023
Review titled CHEC Preston
Replied on 07 November 2023
Dear Yvonne, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and informative, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Efficient and well organised
Rated 5 stars out of 5
by Susan Hine - Posted on 12 October 2023
Welcomed for my appointment even though I was a little early taking into the consultation by a very friendly lady the tests were carried out effectively and I was advised on what was going to take place and the next steps were explained to me clearly
Visited October 2023
Review titled CHEC Preston
Replied on 16 October 2023
Dear Susan, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be welcoming and friendly, whilst ensuring patient's remain well informed about their treatment. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Fast service
Rated 4 stars out of 5
by Anonymous - Posted on 31 October 2023
This has been a fast service for which I am grateful and the team have been kind. I am also currently pleased with the outcome, my operation was 5 days ago. I write the rest of this review in the hope it will be useful. I will use chec (I can’t use acronyms made of capital letters in this review) again if I need to. However, I have received conflicting advice and been confused by the many text and letter requests for appointments which have often already been made or would have been unnecessary. This is a shame and must be resulting from an inadequate it system. There is the Cataract Treatment Timeline within the Cataract Journey icon on the website but it wasn’t reflected in my experience. Having been through the whole process now I believe that it is as follows: 1. Optician/gp referral (apparently you can choose between going to a hospital or using chec. I wasn’t given that option.) 2. Initial face to face appointment with a chec ophthalmologist for an assessment of need. 2. Telephone call with a second chec opthalmologist (no idea of the purpose of this but it gave me the opportunity to ask some questions). 3. Face to face meeting to have my eyes measured by a chec technician for the operation, followed by a meeting with a chec ophthalmologist to complete consent paperwork. Also the best time to ask for the sort of lens you would like. 4. The operation carried out by a chec eye surgeon. For me the timescale could have been literally 3 weeks from the referral by my optician to the operation but I delayed as I had a booked two week holiday. So the time from start to finish was just over 5 weeks! Amazing. In order to clarify the appointment process I eventually had to phone chec and spoke to a helpful representative who sorted out the next appointment and told me what the procedure was. My only other comment is regarding the advice from the three ophthalmologists I spoke to. The first, after dilating my pupils, said I needed both eyes treated now. The second said I would have my astigmatism corrected as well (this only happens if you go privately). The third said I only needed one eye done and that astigmatism was not corrected on the nhs. This last opthalmologist spoke the most sense - she was the one with the responsibility. It seems to me that the process would be much less expensive for the nhs if I had only had one meeting with the final ophthalmologist (assuming the other two were ophthalmologists - they said they were). It would also have saved me and the person giving me a lift a lot of time, effort and expense. Thank goodness I am retired, have enough money and someone who can give me a lift. Further, I don’t have any caring responsibilities to cover.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you are happy with the outcome of your surgery. Best wishes CHEC
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Review titled Never on time
Rated 3 stars out of 5
by Anonymous - Posted on 14 November 2023
The clinical staff at this practice have been great on the most part. They are never on time though every time I have taken my grandparents to their appts they have been waiting around at least an hour. I asked the receptionist if they can at least update people to prevent the waiting around and she refused this request not understanding it would solve a problem.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.
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Review titled Confused systems
Rated 2 stars out of 5
by Anonymous - Posted on 30 October 2023
I have been waiting for Laser treatment but have experienced delays and incorrect mails. I have received only a small number of mails. In the most recent ones, the post arrived only a day before the 'reminder'. In the last case in the same posting. In addition the last letter was for a new appointment. In the last month I had seen one of your consultants twice (for a total of less than 10 minutes). At the last I was told that I would get an appointment for the surgery. However the letter was for yet another appointment, not the surgery itself. I couldn't use the online system didn't provide th approriate options. I telephoned and went to the 'other' option and was able to book the surgery. This whole thing is far worse than what is offered on the web as the timeline for this procedure. It suggests that your systems are not fit for purpose. Another point is that the web offers a 'Web Chat', I can see no sign of this on the website, it would have saved me from waiting for the telephone queue and the time and cost of this.
Visited October 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel confused and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further or discuss your appointments you can do so by calling us on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.