CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Bad administration
Rated 3 stars out of 5
by Jean Bellinger - Posted on 05 October 2023
On 26th September I had a cataract operation and given a small 5ml bottle of eye drops to be administered 4 times a day for 28 days and told if I required any more medication to get it from my surgery. Today, I went to my Medical Practice to obtain this but was informed that I was to make contact with the Eye Clinic at Basingstoke. I tried to do this on the Helpline number on the paperwork supplied to me after my operation, only to receive a voicemail message saying that they were away for the weekend but please leave a message. I am an 84 year old lady who lives in Thatcham 17 miles away. It is absolutely shocking for a Clinic who does hundreds of operations to have a voicemail of such description and not be manned during opening hours of the Clinic. What if I had something go very wrong with my operation. This certainly needs to be addressed.
Visited October 2023
Review titled CHEC Preston
Replied on 24 October 2023
Dear Jean, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access, our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as unsatisfactory and wish to ensure our service is accessible to all. We are keen to ensure you have received the required medication, if you have not yet been able to contact us regarding this, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Friendly and excellent care
Rated 5 stars out of 5
by Chris Kennedy - Posted on 26 October 2023
The technician and then the consultant kept me fully informed of what was happening and what would happen. Everything tht I was told was delivered
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Chris Kennedy, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure our patients remain well informed throughout their treatment, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Difficult patient
Rated 4 stars out of 5
by Anonymous - Posted on 04 October 2023
I took my post-stroke care-home resident wife for a review and the practitioner worked well with a profoundly deaf demented patient.
Visited October 2023
Review titled CHEC Preston
Replied on 11 October 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service provided by CHEC. We hope all went well at your residents appointment. Best wishes CHEC
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Review titled Great experience
Rated 5 stars out of 5
by Jane Driver - Posted on 21 October 2023
I was immediately greeted by helpful, friendly staff and seen practically immediately. Really nice, bright and clean waiting area which felt very comfortable. I first had my assessment and luckily was able to see a doctor immediately afterwards - which isn't the normal procedure. The staff organised this for me as on that day and time as the clinic wasn't too busy. Very relaxed and friendly consultation with the doctor who took time to explain what the problem was and what kind of treatment I could expect. The staff then booked me a taxi home which was charged to their account! All in all an extremely professional and friendly service after my referral had initially been sent to the Hallamshire in July as an 'urgent' case. This first referral was lost and I was then told I'd be seen in December! Thankfully Boots Opticians picked up on this and referred me to CHEC. I was seen within 3 days. Fantastic!
Visited October 2023
Review titled CHEC Preston
Replied on 25 October 2023
Dear Jane Driver, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional yet friendly, ensuring a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Turn you away
Rated 1 star out of 5
by Anonymous - Posted on 23 October 2023
I have now been referred to CHEC twice. The first time to arrange a cataract follow up and the second for a detached retina issue. Both times they said it was not their job and turned me away. I went direct to SpecSavers who have been very helpful, although charged me. I do not understand what the point of CHEC is. They clearly have such a narrow mandate that they are pointless.
Visited October 2023
Review titled CHEC Preston
Replied on 24 October 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to look into this further to identify any areas for improvement with our service, so kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Straightforward procedure
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2023
Staff were all friendly and helpful. The procedure was painless and quicker than I thought it would be. Waiting now for second appointment. Results for first very successful.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We look forward to welcoming you back for any future appointments you may need. Best wishes CHEC
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Review titled Bad sevice
Rated 1 star out of 5
by Angela - Posted on 16 October 2023
I was due a review for my glaucoma December 2022 I did not receive a letter for an appointment.I did not receive a phone call. I log all my calls and even if they called me why not leave a message? This practice is obviously being run by different people as the phone number has changed. I was never told about this. They said they they contacted my GP when I didn’t respond to the letter and phone calls I did not get. My GP confirmed they never received a letter either.
Visited October 2023
Review titled CHEC Preston
Replied on 24 October 2023
Dear Angela, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, along with ease of access. We are keen to look into this further to identify any areas for improvement with our service, so kindly ask you email us on chec.quality@communityeyecare.org.uk providing your full name, date of birth, and postcode. We will kindly await the above.
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Review titled Personal Service
Rated 5 stars out of 5
by Stuart Hardie - Posted on 12 October 2023
My appointment was on time and testing carried out with care,member of staff was pleasant and went the extra mile to get best result.
Visited October 2023
Review titled CHEC Preston
Replied on 16 October 2023
Dear Stuart, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We are pleased to hear our colleagues went the extra mile to achieve the best result. We always want our patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Christchurch CHEC Clinic
Rated 5 stars out of 5
by Ann - Posted on 27 October 2023
Lovely staff at this clinic who always make me feel comfortable and at ease. They are unfailingly polite and helpful during my appointments.
Visited October 2023
Review titled CHEC Preston
Replied on 07 November 2023
Dear Ann, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be polite and helpful ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Deafening waiting room
Rated 2 stars out of 5
by Anonymous - Posted on 26 October 2023
Two visits in two days, having to suffer deafening radio in the waiting room. Would have thought an eyecare provider would be aware of additional sensitivity of service users to sound.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.