CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Disappointed
Rated 3 stars out of 5
by Stephen Willoughby - Posted on 09 November 2023
Pre and post op staff were very informative and very caring. But my experience in theatre was I don’t really know how to explain it. But I didn’t feel comfortable I’ve had some previous ops and have never felt this before. One thing that was stressed was not to shower or get water in the eye. After the procedure and before the shield I had a lot of liquid run down my face and neck. Then after the procedure was told to sit up so I sat on edge of the bed whilst staff busied themselves doin I suppose what they do but I was at a loss as to what I was supposed to do. I returned to the clinic the following day as my eye was painful and very sore and my vision was very blurred as it still is. An appointment was made the following day for a scan and check up. The new lens was found to be cloudy, of every person I have spoken to not one has had problems with cloudy vision. In my mind could the lens be faulty or could in ingress of liquid post op have some bearing on the blurred vision.
Visited October 2023
Review titled CHEC Preston
Replied on 23 November 2023
Dear Stephen Willoughby Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been able to contact us regarding your after care, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled What a palava
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2023
The letter said don't drive to inconvenient location. I did not have any eye drops, so could have driven. I had 2 short tests same as I had at my local optician. Today I received 2 more texts asking me to book same appointment again. CHEC Nottingham is an administrative mess.
Visited October 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. It is not uncommon for a doctor to examine a patient and then request additional diagnostic tests to gather the necessary information to make an informed diagnosis in the interest of providing the best care for a patient. We wish to assure you that all appointments are booked in line with patient needs. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Excellent service
Rated 5 stars out of 5
by Lynn Skelt - Posted on 04 October 2023
Third visit and each one has been conducted in a professional, speedy and friendly manner. Easy to communicate with unit and staff very willing to help.
Visited October 2023
Review titled CHEC Preston
Replied on 11 October 2023
Hello Lynn, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 26 October 2023
Staff very helpful and polite and explained everything to me. Appointment on time. Couldn’t ask for anything more
Visited October 2023
Review titled CHEC Preston
Replied on 07 November 2023
Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Good Practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 October 2023
Quick and efficient test process today. Managed to get a cancellation as normally the wait time can be as much as 1 month. Otherwise all good.
Visited October 2023
Review titled CHEC Preston
Replied on 16 October 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Stuart Lee - Posted on 20 October 2023
Excellent service from start to finish, only 8 days from first consultation to cataract op. Really impressive.
Visited October 2023
Review titled CHEC Preston
Replied on 24 October 2023
Dear Stuart Lee, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Well organised. Full information. Quickly seen. Excellent consultation and eye health check. Everything explained. Friendly and polite staff.
Visited September 2023
Review titled CHEC Preston
Replied on 24 October 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, welcoming and informative, ensuring a patients journey runs smoothly for them. We hope all went well at your appointment. Best wishes CHEC
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Review titled Brilliant!
Rated 5 stars out of 5
by Nigel - Posted on 13 September 2023
I rang C H E C & they gave me info about who to contact locally for a M E C S examination. I contacted optician next day & got offered an appointment the same morning! I attended & had the examination & was advised what to do next. Fantastic!
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Dear Nigel, Thank you for your positive review, we are delighted that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Awful
Rated 1 star out of 5
by William D Willmott - Posted on 15 September 2023
I arrived for an appointment for cataract surgery at 9 am on Friday 15th September. After waiting an hour and a half , l queried with Reception why l hadn't been called; only to find that l hadn't been booked in, despite my having checked in at 9am. It was a complete waste of my time, and cost me over 60 pounds in taxi fares. I will now seek treatment elsewhere.
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients, we value all feedback, and our patients are our utmost priority. We always try to limit waiting times in our clinics and ensure patients remain informed whenever any delays arise, we apologise that this was not the case during your most recent visit. We are sorry to hear you wish to seek treatment elsewhere, however if you do wish to return, we would happily accommodate this. Should you wish to return for treatment, you can contact our bookings team on 0344 264 4160 who will be able to assist.
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Review titled A Good Experience
Rated 5 stars out of 5
by Greg - Posted on 22 September 2023
Attended my local CHEC and was seen very promptly. The member of staff I saw was very professional and was able to answer my questions in a comprehensive way. It was a good experience for me and very efficiently carried out. Top marks from me.
Visited September 2023
Review titled CHEC Preston
Replied on 25 September 2023
Dear Greg, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, efficient and informative, ensuring our patients remain well informed throughout the journey. Best wishes CHEC