CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled An inefficient use of time
Rated 2 stars out of 5
by Anonymous - Posted on 06 September 2023
There was no welcome in the CHEC Poundbury reception and the 2 staff continued to talk about their future time-shifts in a back room. These 2 then operated 2 eye machines when 1 did it at Specsavers. There was no immediate feedback - unlike at Specsavers. The analysis replicated some of the analysis already undertaken at Specsavers. So did I waste most of a morning and did the NHS get good value from this outsourced service?
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, our patients are our utmost priority, and we value all feedback. Upon referral we do not always receive the most recent test results, therefore our clinicians may ask for these to be completed again to ensure they have the most up to date results to provide the correct care for a patient, we apologise for any inconvenience caused and wish to provide assurance that all appointments held at CHEC are valuable to our patients care. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call us on 0344 264 4160.
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Review titled Not confident
Rated 1 star out of 5
by Anonymous - Posted on 02 September 2023
The pre surgery call didn't feel me with confidence. The Dr didn't identify himself at 1st then he talked about the 2nd op 1 or 2 weeks after the 1st. This is not what I have been told by my optician.
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great practice
Rated 5 stars out of 5
by Marian Curran - Posted on 23 September 2023
Was amazed at the service so quick and efficient. Also ecstatic at the result. Can’t believe how clear and colourful everything is. Can now see car numberplates and road traffic signs clearly. Can also see all writing on the tele, and everything is so bright and clear, all in detail. Absolutely wonderful. Thank you so much. The best birthday present ever.
Visited September 2023
Review titled CHEC Preston
Replied on 25 September 2023
Dear Marian, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to provide an efficient but personal service to all of our patients. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Great Practice
Rated 5 stars out of 5
by Jenny Cooper - Posted on 25 September 2023
Had a very good experience at Worcester CHEC. All very friendly and I was seen very promptly, even seeing Consultant half an hour early. Very easy to find and park. Thank you
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Dear Jenny Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Complete change to my review.
Rated 5 stars out of 5
by kieran dunn - Posted on 20 September 2023
I had an appointment in Watford at 0830 on 17 September, I left a review two days ago that was completely incorrect. I have re-read my appointment instructions and I now see that I did not have an appointment with a specialist and that in fact everything was done correctly and as described in the appointment confirmation letter. There was a delay due to someone calling in sick but the delay was minor and was not an inconvenience. Apologies for my previous review. I will be sure to read the next appointment letter correctly. Apologies for my previous review.......
Visited September 2023
Review titled CHEC Preston
Replied on 25 September 2023
Dear Kieran, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We are sorry to hear of the delays you encountered on the day of your appointment. It is never our intention for patients to experience delays and apologise for any inconvenience caused. We look forward to welcoming you back for further treatment, should you require it. Best wishes CHEC
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Review titled 5 Star Service
Rated 5 stars out of 5
by Ivor Deacon - Posted on 04 September 2023
The staff were professional, the place looked clean. The surgery was pretty good. It went smoothly, no problem whatsoever. The vision improved with the right eye, much clearer vision.
Visited September 2023
Review titled CHEC Preston
Replied on 06 September 2023
Dear Ivor Deacon, Thank you for your positive review. We are delighted you are happy with the service you received from CHEC. Our colleagues strive to be professional but friendly, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Efficient practice
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
Efficient service, speedy delivery of service. Quick, smooth and efficient. Would use this service again.
Visited September 2023
Review titled CHEC Preston
Replied on 21 September 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Rubbish booking in system
Rated 2 stars out of 5
by Anonymous - Posted on 16 September 2023
I have been sent 4 booking invitations for my glaucoma monitoring but when I tried to book in to follow up with my opthalmology appointment with a booking in ID the website goes no further after you have entered you information. I rang the number on the form and it takes you nowhere, it told me they will be in contact within 28 days absolute rubbish and a complete waste of my time.
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. We are keen to ensure you have not received the required care, if you have not yet been able to contact us regarding your appointment, you can do so by calling our bookings team on 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Great member of staff
Rated 5 stars out of 5
by Anonymous - Posted on 13 September 2023
My gran came in for surgery today and was really nervous. So much so she almost cancelled. When we arrived today, she was met by a man. He could tell instantly that she was extremely nervous and immediately put her at ease with his calming manner. While in the room, my gran was still a bit nervous but on leaving the room she asked him for a hug to calm her nerves and he did it without hesitation. He even put his big arm around her and walked her into the next waiting area. He was so kind. When she got discharged she was waiting in the main waiting area and he took time out to sit with her and have a little chat to make sure she was OK. He is a credit to CHEC. My gran wanted to leave this review so he could get recognition for being truly amazing. My gran thinks if there were more people like him the world would be a better place. He has left a mark on my gran who is so grateful for his kindness. Please pass on this praise. He is a wonderful member of staff and a wonderful human being.
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Thank you for your lovely review, we are delighted that your gran was happy with the service received from CHEC and was put at ease during her appointment. Our colleagues strive to ensure patients feel safe and comfortable, we always want a patients journey to run smoothly for them. We will gladly pass on your gran's comments, and we hope all went well with her surgery. Best wishes CHEC
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Review titled Friendly, welcoming and caring
Rated 5 stars out of 5
by Geoff Smith - Posted on 13 September 2023
Reception were very friendly and welcoming Staff preparing me and completing paperwork were very patient The surgeon worked fast but without haste. He kept me informed as he worked
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Dear Geoff, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, welcoming, efficient and informative ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC