CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled getting sloppy
Rated 2 stars out of 5
by Alan D. - Posted on 14 September 2023
I was advised by Community Health Eye Care to make two appointments, which I assumed were for visual fields / scan and a review by an ophthalmologist. I was able to book these consecutively on the same morning. When I checked in I was advised that no doctor was present and I would have to re-book for a review. As my drive to the clinic is a 90 minute round trip I was not pleased, but the receptionist was unapologetic / bordering on rude. Previously I have had screening tests and a review at the same time and consider this should be standard practice. Initially I was impressed by Community Health Eye Care but the service offered during my recent appointments has been extremely disappointing.
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your recent appointments with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied with the service received and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are however pleased to hear that initially you were impressed with our service, we always want a patient’s journey to run smoothly for them. Should you wish to discuss any concerns further you can do so by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 20 September 2024
Staff were really friendly and professional The Doctor I saw was really good, pleasant and thorough and I would recommend him to my family and friends. Hope I get to see him on my next visit
Visited September 2023
CHEC Preston has not yet replied.
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Review titled Calm, efficient, welcoming
Rated 5 stars out of 5
by Chris Bailey - Posted on 26 September 2023
The laser treatment took just over a minute. I was amazed at how speedy the process was. The reception staff were welcoming and the optometrist humorous and very efficient.
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Dear Chris, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Amazing service
Rated 5 stars out of 5
by Jennifer - Posted on 13 September 2023
I'm so thankful for the attention, the treatment, the kindness, the caring and the taxi service that I received this morning. I would recommend your centre to all my relatives and friends thankyou so much
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Dear Jennifer, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC at your recent appointment. We hope all went well at your appointment. Best wishes CHEC
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Review titled Disorganised
Rated 2 stars out of 5
by Anonymous - Posted on 27 September 2023
They've no appreciation of how difficult it is for some patients to travel miles and miles to go to an appointment there and often cannot make appointments to run consecutively, with patients having to make repeated trips over different days.
Visited September 2023
Review titled CHEC Preston
Replied on 24 October 2023
Thank you for your review. It is never our intention for our patients to deem the outcome from our service as negative. We do however appreciate your comments and will take them on board to ensure we continually improve patient experience, our patients are our utmost priority, and we value all feedback. Where patients have multiple appointments, we will always aim to book these on the same day and location, however it may not always be possible, and this will always be communicated to our patients at the time of booking. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Excellent practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 September 2023
Very pleased with all the information. Always very good and rapid service at appointments. Staff excellent
Visited September 2023
Review titled CHEC Preston
Replied on 11 September 2023
Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and you felt well informed. We hope all went well at your appointment. Best wishes CHEC
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Review titled Positive Experience
Rated 5 stars out of 5
by Amanda - Posted on 27 September 2023
I had an appointment earlier today at CHEC in Westbourne. The staff were welcoming, efficient and knowledgable. I immediately felt comfortable in their presence and completely confident in their capabilities. I would have no qualms in recommending them to my family and friends.
Visited September 2023
Review titled CHEC Preston
Replied on 11 October 2023
Dear Amanda, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be welcoming, efficient and knowledgeable, ensuring a patient is comfortable throughout their appointments. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent practice
Rated 5 stars out of 5
by Michael white - Posted on 09 November 2023
I recently had cataracts removed from both my eyes, I just wanted to write this review, to thank all staff for my excellent care at your clinic. They are very caring, professional people. I would 100% recommend anyone with cataract problems, to get referred to this excellent clinic, they are so good at their jobs.
Visited September 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Michael White Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be caring and professional ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent, efficient clinical work but....
Rated 5 stars out of 5
by Chris Peel - Posted on 17 October 2023
....the excellent quality of the interventions and care is in stark contrast to the quality, accuracy and quality of communication produced by the outsourced administration function. Now you may think this does not matter but the purpose of necessary administration is to provide the patient with timely, accurate and clear information so they know what to expect; when and where. By each of these yardsticks no individual could set out to design and operate such an opaque and inaccurate, unreliable system as that which patients face. For the patient it is wholly unnecessary and confusing but for those at the sharp end of chec it causes unnecessary contacts, lengthy searches and is a waste of their time. As it exists it is an impediment to good customer service. My conclusion having been through cataract removal on both eyes and a follow up to clear cloudy vision 18 months later and now see the same processes being repeated for my wife tell me that despite bringing the issues to chec's attention, no concerted effort has been made to grasp these problems. chec outsource this provision which apparently they regard as the end of the matter - out of sight, out of mind. Few words in the English language can adequately describe how appalling the administration is because of over reliance on an inadequate and ill-programmed information technology system which no one appears to (be able?) to manage. It plumbs hitherto uncharted depths of inadequacy.
Visited September 2023
Review titled CHEC Preston
Replied on 25 October 2023
Dear Chris Peel, Thank you for your positive review. We are pleased that you are happy with the service you received in our clinic and aim to provide this high quality service to all of our patients. We appreciate your comments in relation to the administration and will take them on board to ensure we continually improve patient experience. Best wishes CHEC
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 25 September 2023
Excellent service from start to finish. I would highly recommend CHEC to anybody needing Ophthalmology services.
Visited September 2023
Review titled CHEC Preston
Replied on 25 September 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you would recommend our services. Best wishes CHEC