CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Can't fault
Rated 5 stars out of 5
by J Dixon - Posted on 27 September 2023
Impressed with waiting time and service. The doctor was informative, professional & patient, explained clearly and listened to my concerns detailing the future procedures required.
Visited September 2023
Review titled CHEC Preston
Replied on 11 October 2023
Dear J Dixon, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled After care
Rated 3 stars out of 5
by Anne - Posted on 12 October 2023
Had surgery in the Stevenage clinic. Persistently ringing the telephone number but always un answere. Called head office.very long delay in answering. Had to resort to web site and leave a message .hoping I get a response from it. Very unhappy about after care. Regards, Anne Daly
Visited September 2023
Review titled CHEC Preston
Replied on 24 October 2023
Dear Anne, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been able to contact us regarding your after care, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Wonderful service
Rated 5 stars out of 5
by David Reynolds - Posted on 25 September 2023
I was apprehensive about my eye procedure but as soon as I walked into the clinic I felt at ease. Ever detail was explained to me and all my questions were answered to my satisfaction.
Visited September 2023
Review titled CHEC Preston
Replied on 26 September 2023
Dear David Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients remain well informed throughout their treatment. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Very Good Service
Rated 5 stars out of 5
by Lynne Bolton - Posted on 26 September 2023
A very friendly and professional service throughout. The staff kept me informed of each part of the process and were very professional and reassuring at all times
Visited September 2023
Review titled CHEC Preston
Replied on 27 September 2023
Dear Lynne Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC, and that you felt reassured. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Noone answers the emergency line.
Rated 3 stars out of 5
by Anonymous - Posted on 05 September 2023
Frustrated. I have called on three separate occasions. On three separate days in the last week. No answer no ansafone Just left . Not good enough
Visited September 2023
Review titled CHEC Preston
Replied on 15 September 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been able to contact us regarding your after care, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Problems
Rated 1 star out of 5
by Anonymous - Posted on 01 September 2023
The person writing the letters confirming my appointments did not know what treatment I was to receive. For the first appointment I was told to bring the prescription for my glasses, but in fact this was not needed. Also I was told that the scanner was not working, so my visit was a complete waste of time as I was only given a "fields test" which is not an efficient way of testing the field of view. For my second appointment, I was told that I may have drops put in my eyes which meant I could not drive. In fact I did not have drops, they simply gave me an examination of the back of the eye. So it was a complete waste of time for the person who drove me to and from the clinic.
Visited August 2023
Review titled CHEC Preston
Replied on 15 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied with the service received and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled CHEC Northampton have the best staff
Rated 5 stars out of 5
by Milton Stephens - Posted on 08 August 2023
I could not ask for any better treatment by the staff and doctor. I was made to feel very comfortable and was well informed of all procedures being done.
Visited August 2023
Review titled CHEC Preston
Replied on 09 August 2023
Thank you for your lovely review. We are delighted to hear that you are happy with the service you received from CHEC. Our colleagues strive to ensure our patients remain comfortable and well informed throughout their treatment, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled game changer
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2023
I love sewing but have not been able to do it for a few years but since the procedure I am sewing again. Thanks to all at the Blackpool practice my life has recovered.
Visited August 2023
Review titled CHEC Preston
Replied on 11 October 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Timeliness
Rated 3 stars out of 5
by Richard Carr - Posted on 11 August 2023
Each appointment visit has run late by 30 to 40 minutes. There is no visual management to show where a patient is in the queue. Patients are not updated on how long they will be waiting.
Visited August 2023
Review titled CHEC Preston
Replied on 15 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our priority. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care. In these instances, we always aim to notify patients at the earliest opportunity. We apologise if this was not the case at your visit and for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Very efficient service
Rated 5 stars out of 5
by Brian Fisher - Posted on 30 August 2023
I have found CHEC to be very efficient, my appointments have been on time, no queues. All fine and I am very happy overall with the service.
Visited August 2023
Review titled CHEC Preston
Replied on 31 August 2023
Dear Brian, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We aim to provide an efficient but personal service to all our patient's. We always want a patient's journey to run smoothly for them. Best wishes CHEC