CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Really good service
Rated 4 stars out of 5
by Lorna - Posted on 01 November 2023
My elderly mother was referred to this service, and I have been with her on a number of occasions, or they’ve organised transport if I’ve been unable to take her. They are efficient, polite and easy to contact. I’ve been really impressed with the service and standard of care she has received. Thank you.
Visited August 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Lorna Thank you for your lovely review. We are delighted that you are happy with the service your mother received from CHEC. Our colleagues strive to be friendly and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Cynthia Mary Maltby - Posted on 06 September 2023
Very impressed with the complete care and treatment, would not hesitate to recommend the practice. My notification of appointment dates were followed up with confirmation on my mobile as well as letter form from my computer. Thank you to all the staff involved in my treatment
Visited August 2023
Review titled CHEC Preston
Replied on 08 September 2023
Dear Cynthia, Thank you for your lovely review. We are delighted that you are happy with the care and treatment you received from CHEC. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled lovely practice
Rated 5 stars out of 5
by shirley - Posted on 21 August 2023
it was not far for my husband to take me which was better for me the optician explained everything to me and made me feel very comfortable the reception was very helpful i was not waiting long i went straight in to the optician i would recommend this surgery at ash grove knottingley
Visited August 2023
Review titled CHEC Preston
Replied on 23 August 2023
Dear Shirley, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be helpful and informative, ensuring a patient is comfortable. We always wish for a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 05 August 2023
My father had catarrh surgery at the CHEC Centre in Accrington. He was very impressed with the whole process, from first contact with bookings team to the actual operation. The surgeon was reassuring and happy to chat with him, making him feel like a valued individual as a posed to just another 'eye' on a production line of procedures. He experienced no pain at all during the surgery and only minimum discomfort a few hours afterwards. Thank You CHEC.
Visited August 2023
Review titled CHEC Preston
Replied on 08 August 2023
Thank you for your lovely review. We are delighted that your father is happy with the service he received from CHEC and felt reassured. We strive to provide a professional yet personal service to all our patients and always wish for a patients journey to run smoothly for them. Best wishes CHEC
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Review titled 5 Star service
by John Marsh - Posted on 10 August 2023
The staff were professional, the place looked very clean, the surgery was a little bit of a shock but I was fine. It did hurt a little a bit. However the eye is now brilliant after healing.
Visited August 2023
Review titled CHEC Preston
Replied on 11 August 2023
Dear John Marsh, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC and the outcome of your surgery. Our colleagues strive to be professional, caring and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Short waiting list Good efficient staff
Rated 5 stars out of 5
by Valerie F - Posted on 09 August 2023
Staff Explained all details re cataract op. Staff approachable and very helpful very efficient service. An excellent service
Visited August 2023
Review titled CHEC Preston
Replied on 11 August 2023
Dear Valerie, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to approachable, efficient and informative ensuring a patient is well informed about their care and appointment. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Appalling comms
Rated 1 star out of 5
by LR Porter - Posted on 28 August 2023
Dreadful communications, leaving off very basic essential information without which it is impossible to proceed.
Visited August 2023
Review titled CHEC Preston
Replied on 31 August 2023
Dear LR Porter, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. We are keen to ensure you have not received the required care, if you have not yet been able to contact us regarding your appointment, you can do so by calling our bookings team on 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled distressing experience
Rated 1 star out of 5
by Anonymous - Posted on 30 August 2023
Very poor experience today at Chec Blackpool - had 2 appointments and both ran late Worst bit was a very rude doctor who:- * criticised previous doctors at other hospitals and told me their prescriptions were all wrong * criticised me for following their advice and following their prescriptions. Told me that I should not have followed their prescriptions but made changes to them myself - Me, a layman !!?? * used out of date medical history, and refused to listen to recent updates on my medical history which were completely relevant to my eyes Very disappointing and got me very worried and felt a complete loss of trust in this service.
Visited August 2023
Review titled CHEC Preston
Replied on 31 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We would very much like to investigate this further to highlight areas of improvement in our service and as such could we ask you to contact us on chec.quality@communityeyecare.org.uk providing your full name, date of birth and postcode. We shall kindly await the above.
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Review titled Duplication and unnecessary delays
Rated 3 stars out of 5
by Anonymous - Posted on 18 August 2023
Extremely frustrated that first appt was for an OCT scan which I'd had done at my opticians 3 weeks previously and was the reason for referral to CHEC. Now have to wait another month to see a consultant and can't get my new prescription glasses at least until then. Why don't the services share information to save money and time and speed up clinical processes???!
Visited August 2023
Review titled CHEC Preston
Replied on 23 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, our patients are our utmost priority, and we value all feedback. Upon referral we do not always receive the most recent test results, therefore our clinicians may ask for these to be completed again to ensure they have the most up to date results to provide the correct care for a patient, we apologise for any inconvenience caused. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call us on 0344 264 4160.
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Review titled Excellent Service
Rated 5 stars out of 5
by JOHN - Posted on 18 August 2023
Following an Eye appointment at Stevenage CHEC I was selected for a cataract replacement. The process was very carefully checked and within a couple of weeks I went in for the Surgery. The Operation painless and only slight discomfort some time afterwards. The staff could not have been more helpful, and I would recommend this Health Centre to any person that requires this surgery.
Visited August 2023
Review titled CHEC Preston
Replied on 23 August 2023
Dear John, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your surgery. Best wishes CHEC