CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled From nervous patient to a very happy successful outcome
Rated 5 stars out of 5
by Joan Haworth - Posted on 24 August 2023
At the preliminary appointment I found out i had high blood pressure and referred to my Doctors. This is now under control and I had my cataract operation on 22nd August 2023. Everyone was so welcoming and I felt in safe hands- It only took one hour from my appointment time before I was phoning my partner to come and pick me up! after a bit of discomfort in the evening I have been absolutely fine and 2 days on am delighted with the improvement in my eyesight - it's wonderful to be able to see everything so much clearer and brighter beyond any expectations I had and I am so grateful to everyone especially the surgeon who has done such a wonderful job and this was only the first eye - am looking forward to getting my other one done . I didn't realise that I had high blood pressure so really having cataracts has been a blessing in disguise as now I have that under control and better eyesight I can look forward to healthier and can I say bright future - thank you
Visited August 2023
Review titled CHEC Preston
Replied on 29 August 2023
Dear Joan, Thank you for your lovely review. We are delighted that you are happy with the service you have received from CHEC, and that you felt at ease during your appointments. Our colleagues strive to be welcoming, friendly and professional ensuring our patients remain safe and comfortable throughout their appointments. We are pleased you are happy with the outcome of your surgery and look forward to welcoming you back, should you wish to go ahead with your second eye. Best wishes CHEC
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Review titled Great Practice
Rated 5 stars out of 5
by Mr F Wheatcroft - Posted on 08 April 2024
Great Practice. The clinic provided excellent care towards me. Appointments were on time and very efficient.
Visited August 2023
Review titled CHEC Preston
Replied on 20 May 2024
Dear Mr F Wheatcroft, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Left confused
Rated 2 stars out of 5
by Steve Hills - Posted on 27 October 2023
I have been called in by CHEC to have scans and test, 5 times now. Each time I attend I'm told that I should not drive in because of eye drops they use. However, each time I have attended, the same scans and tests have been done not using eye drops, but nothing ever comes of this. The last time I went in, which was on Aug 31st at 12:10, the result was that the clinician said that she would send a note to the NHS for eye drops to halt a possible glaucoma. I was told to keep going into the pharmacy because the drops would be sent there within 3 weeks. This has still not happened, but, as usual I received letters from CHEC to tell me to come in for tests and scans ... yet again ! Something is not right here. It feels more like a factory that a place of genuine care. I am unable to contact by phone because I don't have an hour to waist sitting on hold in case someone actually answers. Attend with caution.
Visited August 2023
Review titled CHEC Preston
Replied on 22 November 2023
Dear Steve Hills Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied with the service received and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Site for sore eyes
Rated 5 stars out of 5
by Colin Perkins - Posted on 07 October 2023
My first cataract operation went very well and I am delighted with how well I can see with that eye. Everyone was very helpful and I am looking forward to the second eye being done.
Visited August 2023
Review titled CHEC Preston
Replied on 11 October 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. Best wishes CHEC
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Review titled Fantastic Experience
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2023
The whole process has been very fast and exceeded my expectations. The staff are all very friendly and professional. I am very pleased with CHEC Northampton.
Visited August 2023
Review titled CHEC Preston
Replied on 18 August 2023
Thank you for your lovely review. We are delighted that you are happy with the service you have received from CHEC. Our colleagues strive to be professional and friendly, we always wish for a patient's journey too run smoothly for them. Best wishes CHEC
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Review titled Initially great..then very slow
Rated 2 stars out of 5
by Anonymous - Posted on 12 August 2023
My initial appointment was very quick and professional..as was the follow up phone conversation to tell me I had Glaucoma. I was told that a prescription for eye drops would be sent to my g.p...its nearly 2 weeks on now and 1 phone call to chec 1 phone call to my g.p. and 1 online chat..and finally they tell me its sent..I won't know until Monday now as my surgery is closed.
Visited July 2023
Review titled CHEC Preston
Replied on 15 August 2023
Thank you for your review. We are sorry to hear of the issues you have faced regarding your prescription, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We are however pleased to hear of your satisfaction following both your initial and follow up appointments, we always want a patient’s journey to run smoothly for them. We are keen to ensure you have now obtained your required eye drops and would welcome you to contact us on 0344 264 4160 to confirm this. Should you wish to discuss any concerns further, please email on chec.quality@communityeyecare.org.uk.
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Review titled Needs improvement
Rated 3 stars out of 5
by Gary D - Posted on 02 August 2023
I was referred to CHEC Stevenage by a local optician for higher than normal intra-ocular pressures. At the first appointment, the technician seemed under pressure to rush the tests. Field of vision tests and photographs of the retina were taken, but I had to go back and ask for the intra-ocular pressures to be measured. I left the clinic on the instruction of the technician but was called back 3 minutes later by mobile phone to see a doctor. The doctor was excellent and diagnosed glaucoma in one eye. Eye drops were supplied. At the follow up appointment 6 days later, the doctor was pleased with the drop in pressure. I asked the reception staff for a printout of the letter for my GP but neither of the two printers were working. Apart from the doctor, everything else seemed a bit sloppy and I was rather disappointed. The text messages from CHEC asked me to make two further appointments but there was no indication as to how far in advance. Thankfully, the doctor specified the month for the next appointments. When I came to book the appointments, at first the reception staff said I would have to come back on two separate dates. When I said that this was difficult because of work, they managed to find a date/time when the technician and the doctor could see me. Surely this should be the norm to save everyone from making more visits than necessary. Please CHEC, improve your service and make it one to be proud of.
Visited July 2023
Review titled CHEC Preston
Replied on 14 August 2023
Thank you or your review. We are sorry to hear of you dissatisfaction following contact with CHEC. We wish to assure you that we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing our avenues of communication available to our patients and are most sorry to hear you found the process disappointing. We always wish for our processes to remain clear and ensure our service is accessible to all, we are sorry if this was not reflective and for any inconvenience caused. Where patients require multiple appointments, we always try to arrange these for the same day, but unfortunately this is not always possible. We are pleased to hear we could accommodate this in your case. We are however pleased that you found the treatment itself to be a positive experience. Our colleagues strive to be professional, caring, and efficient and we always want a patient’s journey to run smoothly for them. We are keen to ensure you have now received your test results and so would welcome you to contact us on 0344 264 4160 to confirm this. Should you wish to discuss any concerns further, please email us on chec.quality@communityeyecare.org.uk.
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Review titled Felt like a vip
Rated 5 stars out of 5
by Anonymous - Posted on 31 July 2023
I feel I am being looked after and happy with the staff and appointments. The bookings lady successfully managed to make an additional telephone call appointment for me prior to my tests/dr appointments, which has set my mind at rest. CHEC have been very good.
Visited July 2023
Review titled CHEC Preston
Replied on 03 August 2023
Thank you for your lovely review. We are delighted that you are happy with the service you have received from CHEC and that your mind was put at rest. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled Poor Communication
Rated 2 stars out of 5
by Anonymous - Posted on 24 October 2023
Having taken 4 weeks to confirm an appointment they have now taken three months to send feedback to Doctors, dreadful
Visited July 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Super treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 July 2023
I was referred by my Optician for Glaucoma by CHEC. I cannot fault them, I had super treatment there. All was good in the clinic and all was explained. Only a few issues was when booking appointments. But in general I am very satisfied, definitely would recommend.
Visited July 2023
Review titled CHEC Preston
Replied on 26 July 2023
Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed during their appointments. Best wishes CHEC