CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about CHEC Preston.
Reviews
-
Review titled Very good service
Rated 4 stars out of 5
by Russell - Posted on 03 July 2023
I have no problem with the service at the clinic but you just can’t get through on the phone or leave a message . I need to cancel an appointment & can’t.
Visited July 2023
Review titled CHEC Preston
Replied on 04 July 2023
Dear Russell, Thank you for your positive review. We are delighted you are happy with the service you received from CHEC. Should you wish to discuss your appointments you can contact our bookings team by email on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
-
Review titled Woeful
Rated 1 star out of 5
by Anonymous - Posted on 05 July 2023
Letter sent from CHEC contained no information so no idea which condition this was for (son has already had two separate appointments at the local NHS hospital and been signed off by one consultant so this one may be unnecessary). The telephone number on the letter didn’t work but had spent 3 days trying to get through. Eventually tracked down a chat service online and was told the number was wrong and changed in May - but our letter was dated June! If I hadn’t persevered would have had to decide to attend appointment and lose day’s pay or be a no show. Really worried for our NHS if this is the solution…
Visited July 2023
Review titled CHEC Preston
Replied on 11 July 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you require current contact details, these can always be found on our website. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. Should you wish to discuss any concerns further, or discuss your appointments please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
-
Review titled Keep patients informed please
Rated 4 stars out of 5
by George S. - Posted on 17 July 2023
Normally this service is very efficient but today arrived at 08:50 for 09:10 Glaucoma appointment. Still waiting 45 mins after appointment due to start. Enquired at desk and was told someone was off sick and that two more patients were still to be seen before me. This would take at least another hour. Having other commitments, I was therefore unable to wait longer, and had to leave. Receptionists said that they had been cancelling patients. I was told that I would receive another appointment so I wait in hope. My point is - why couldn't a member of staff have the courtesy to come and tell me that I would be in for a long wait, and give me the choice of re-booking if they didn't have the staff to cope? This would have saved me some time and stress. Please don't leave patients in the dark. We do have lives!
Visited July 2023
Review titled CHEC Preston
Replied on 20 July 2023
Hello George, Thank you for your positive review. We are pleased that you are happy with the service you regularly receive from CHEC. We apologise that the clinic was running behind on your previous visit, this is something that we try to avoid wherever possible. We hope all went well at your appointment. Best wishes CHEC
-
Review titled Shoddy
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
They hound you to make appointment with multiple media formats. Phone call, text, email and post. The 1st call i got, i advised i was working away and would make appointment when i was home. They continued to chase me to make the appointment. I have now had my appointment, booked via their system, yet they continue to chase me to make an appointment. 3 letters sent after my appointment. One of which was instructions for the appointment, would have been more useful to have receieved prior to appointment.
Visited July 2023
Review titled CHEC Preston
Replied on 03 August 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we value all feedback, and our patients are our utmost priority. We are continually developing our avenues of communication to our patients and are sorry to hear that you found the process challenging. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused in the delay in you receiving your appointment letter. Should you wish to discuss any concerns further or discuss your appointments, please email us on customerservices@communityeyecare.org.uk or call 0344 264 4160.
-
Review titled Appalling Admin
Rated 3 stars out of 5
by Anonymous - Posted on 21 July 2023
Although I was transferred to Northgate clinic, and had my apppointment there, which was a very efficient and friendly process. I have been issued with 4 telephone messages and 2 letters instructing me to make my initial appointment, which was offered 50 miles away. The letter also states if you dont book an appointment your referral will be closed. This appears to be a technical error, but is causing a great deal of confusion and upset to elderly people.
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel confused and strive to ensure our patients are cared for and remain well informed throughout their treatment. We continually monitor clinic availability to enable convenient appointments for all our patients. If for any reason an appointment is not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should you wish to discuss any options available to you, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
-
Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 01 August 2023
Appt time was for 8 . Got seen at 10 15 Not enough numbing and it was pain full . I have a heart condition and anxiety. No one read my notes and they proceeded to put a cover over my face . When I ask if someone could hold my hand they said no . That’s what I call a horrible experience
Visited July 2023
Review titled CHEC Preston
Replied on 03 August 2023
Thank you for your review. We never wish for our patients to feel unwelcomed and are saddened to hear you had a horrible experience; we strive to provide a professional yet personal service to all our patients. We are most sorry if this was not reflective during your appointment and wish to assure you that your comments have been taken on board to ensure we continually improve patient experience. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss this further please do not hesitate to contact us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
-
Review titled Poor Communication
Rated 3 stars out of 5
by Anonymous - Posted on 19 July 2023
I have today, 19th July, received a letter dated 22nd June confirming my appointment on 4th July The letter highlights in bold that I may have drops, which I did, and that I should not drive. Why could this important info not have been given to me before. Fortunately I did not drive You must get your act together better than this!
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused in the delay in you receiving your appointment letter. We wish to assure you we are continually developing al avenues of communication available to our patients. Should you wish to discuss any concerns further, please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
-
Review titled Very poor
Rated 3 stars out of 5
by Anonymous - Posted on 05 July 2023
How poor that CHEC have changed the patient contact phone number but still give out the old number on current appointment letters. When you phone the old number is doesn't even advise it is no longer in use, instead it just says person busy, leaving the caller none the wiser. Terrible patient communication.
Visited July 2023
Review titled CHEC Preston
Replied on 11 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you require current contact details, these can always be found on our website. If you have not yet been able to contact us regarding your appointment, you can do so by calling our bookings team on 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
-
Review titled Can't book appointment
Rated 1 star out of 5
by Anonymous - Posted on 21 July 2023
Received a text link to make appointment. But the link doesn't work. So, tried phoning their 'patient enquiry' number. But all I get are pre-recorded messages. Messages aren't remotely helpful and there is no option to talk to an actual human. I now have absolutely no idea what to do? Never mind, I'll probably go blind soon, so won't need the appointment!
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you require current contact details, these can always be found on our website. We are keen to ensure you have not received the required care, if you have not yet been able to contact us regarding your appointment, you can do so by calling our bookings team on 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
-
Review titled Awful appointment system
Rated 1 star out of 5
by Anonymous - Posted on 20 July 2023
My husband was referred to this service some years ago. The clinics themselves are good, albeit held in locations that are inconvenient to attend. However the administration is diabolical. Very difficult to make appointments. Using the CHEC website he was offered one date at nearest location only to find no appointments actually available on that date! Online chat absolutely no help whatsoever. Could not offer alternative dates or even explain why a date was available when it wasn't. Technicians and consultants don't operate from the same clinics so often have to visit two different towns. Got to the point now where he isn't going to bother going any more, its just too much aggravation.
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We continually monitor clinic availability to enable convenient appointments for all our patients. On our booking app, all CHEC locations are visible but if for any reason these are not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should your husband wish to discuss any options available to him he can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk