CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 12 July 2023
Staff were great and friendly. Explained exactly what was going to happen. After care was attentive.
Visited July 2023
Review titled CHEC Preston
Replied on 20 July 2023
Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled appointment system needs attention
Rated 2 stars out of 5
by Anonymous - Posted on 07 July 2023
The eye care examinations were first class, well explained and understandable. However the booking system is a shambles. At least five text messages variously inviting an appointment to be made, two emails, after making appointment another arrived,via text, a mobile call after appointment a letter arrived after the appointment , given the state of the postal service ,can I suggest that a letter dated and presumable posted the day before is, somewhat ridiculous, given that it includes answers to common questions listed in general faq's The second appointment someone called via landline, anappointment made, but, I continued to receive ,via text, invitations to make an appointment. I attended the second appointment on July 6th This morning July 7th I get, through the post an appointment letter for July 6th. The contact telephone number is useless, there's never anyone to answer. Im fairly certain that technology will be blamed, but surely, somehere, somehow, it can be co-ordinated. Linda Mussett ... site attended Metrocenre Gateshed
Visited July 2023
Review titled CHEC Preston
Replied on 11 July 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. We wish to assure you this has been raised with our IT department who have identified and resolved the cause of the repeated text message appointment invitations. Should you wish to discuss any concerns further, or discuss your appointments please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Friendly practice
Rated 4 stars out of 5
by Maureen Muzzall - Posted on 20 July 2023
The receptionist I saw was polite and booked me in quite quickly. The lady who checked my eye sight was very professional and explained everything. However, the hand help pressure equipment did not work, she used a different piece of equipment and that also did not work properly so I now have to return twice at a later date. If the equipment worked, I would not have to return and I would have had a diagnosis. It must have been quite embarrassing for her. Moving forward, could the NHS please supply CHEC with equipment that works. Kind regards, Maureen.
Visited July 2023
Review titled CHEC Preston
Replied on 25 July 2023
Dear Maureen, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 22 July 2023
Arrived on time. Only one patient ahead of me. Their appointment finished and they left. My appointment was 25 minutes late and no apology or explanation given. I was then advised I was taking up too much time. Gave details of previous medication tried which had not worked. Clinic tried to give me the same medication again. Was a waste of time. Have tried to contact since to request name of clinician but phone not answered during published opening times. Poor service and not treated with respect. Made me feel like I was wasting their time and shouldn’t have been there. This is a private company given NHS contract. Excepted better. Their contract needs to be reviewed to see if patient experience has been satisfactory.
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. We strive to provide a professional yet personal service to all our patients, and it is never the intention for patients to left feeling uninformed following their appointments. We are keen to ensure you have now received the required clarification and care and so would welcome you to contact our bookings team on 0344 264 4160 who will be able to assist. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk.
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Review titled Vague letter
Rated 3 stars out of 5
by George Mears - Posted on 24 July 2023
I have tried calling but you seem to be constantly unavailable. I have received a letter from you about my up coming appointment, it gives various instructions regarding glasses but nothing about contact lenses which I normally wear. Please can you advise.
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of the issues you have faced on attempting to contact CHEC. We value all feedback and will be sure to take this on board as we continually develop the avenues of communication available to our patients. We stive to ensure patients remain well informed at all avenues of their care with CHEC and apologise if this has not been reflective. We are keen to ensure you have the required information ahead of your upcoming appointment. In order for us to locate your record, please email your name, date of birth and postcode to customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Highly satisfied
Rated 5 stars out of 5
by Diane Mellows - Posted on 12 July 2023
I had a cataract removed july of last year , very successful and the staff were excellent . returned recently this July for for a follow up appointment again staff were excellent t , but have to commend the young receptionist for her friendliness and lovely manner , in which she welcomed and dealt with every patient .a real asset to your company .
Visited July 2023
Review titled CHEC Preston
Replied on 20 July 2023
Hello Diane, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuring a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled A very good practice
Rated 4 stars out of 5
by John Glavey - Posted on 28 July 2023
Apart from my first appointment,which was very brief, and consisted of taking a photo of each eye ,my observations are ;1) all appointments have been on time.2)all , all, including the first, have been conducted in a professional manner with personable practioners who easily and clearly explained the tests they were conducting. I travel quite a long way on public transport and foot for my CHEC appointments and leave with the best feeling ; that they were , apart from the first , worthwhile and all of them conducted in an efficient and pleasant atmosphere.
Visited July 2023
Review titled CHEC Preston
Replied on 31 July 2023
Dear John, Thank you for your positive review. We are delighted that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, efficient and informative. we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Lack of feed-back on appt.
Rated 3 stars out of 5
by Anonymous - Posted on 03 November 2023
I attended a routine glaucoma monitoring appointment in July and was expecting that both I and my GP surgery would receive a report in a few weeks as usual. I did not receive any letter and I have since discovered that no letter has been received by the surgery. I have been trying to telephone you for some weeks now but there is no reply. This is very poor. Can I have any confidence that anyone even looked at the results of my appointment if no reports have been sent to me or the surgery?
Visited July 2023
Review titled CHEC Preston
Replied on 22 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. If you would like to discuss your appointment outcome or have any other questions, please do not hesitate to call us on 0344 264 4160.
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Review titled Timing
Rated 4 stars out of 5
by Marion - Posted on 22 July 2023
I was told The appointment would be roughly 15 mins however this is not the case I was there for 1 hour as were others who only put 1 hour in parking ticket. I feel this should be said at booking and not 15 minutes
Visited July 2023
Review titled CHEC Preston
Replied on 25 July 2023
Hello Marion, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We apologise that the clinic was running behind, this is something that we try to avoid wherever possible. We hope all went well at your appointment. Best wishes CHEC
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Review titled I've heard of very good things about CHEC.
Rated 4 stars out of 5
by Surendra Arora - Posted on 18 August 2023
I want to learn of list of consultants/surgeons working at CHEC Watford. Please reply asap. Many thanks.
Visited July 2023
Review titled CHEC Preston
Replied on 18 August 2023
Dear Surendra, Thank you for your review, we are delighted that you have heard positive feedback regarding our service. We always aim to provide high standard care to all of our patients. Should you wish to discuss anything further we kindly ask that you email us on chec.quality@communityeyecare.org.uk, or call 0344 264 4160.