CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Poor communication
Rated 3 stars out of 5
by Michael P - Posted on 13 July 2023
Telephone Appointment was made from CHEC for me to visit Lyme Drive Clinic with no problem and confirmed with a letter supplying 2 phone numbers to contact if any change. Owing to a long awaited operation (nearly 2 yrs) now being scheduled same day, I have rung both these numbers CHEC supplied 7 times so far - only answer is " The person you are calling is unavailable, please call later". Confirmation letter also says ( if you rearrange your appointment more than twice, or fail to attend without given prior notice) you may be referred back to your GP. Think it's time CHEC gave people a proper phone line to communicate before issuing threats of discontinued treatment.
Visited July 2023
Review titled CHEC Preston
Replied on 27 July 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you wish to discuss any concerns further, or discuss your appointments please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Forward appointments.
Rated 3 stars out of 5
by Jack Legg - Posted on 01 July 2023
Went for more detailed Glaucoma check up! Part way through, The Nurse could not administer Eyedrops, so could not continue checks. Said that She would make another appointment for me to have another Peripheral check, as I didn't consider stuffing a piece of tissue over one eye to be correct way of doing test as it pushed my glasses out of position. Was told I would have another check in 3 months, but didn't receive any correspondence. Would appreciate reply on WhatsApp Please. Jack Legg
Visited July 2023
Review titled CHEC Preston
Replied on 04 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. We are keen to ensure you have now received the required appointments. Please call our bookings team on 0344 264 4160 who will be able to confirm this. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk.
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Review titled Delay in appointment
Rated 3 stars out of 5
by Anonymous - Posted on 26 June 2023
Hope their treatment is better than their administration. Appointment made 9weeks ago (web site claims 100% seen in 4 weeks?). Received three reminders for the appointment and then less than 24hrs before appointment, received phone call to say that booking was cancelled as should not of been put in the system as no one available on that date. This is either an indication of very poor administration or a excuse for late cancellation of appointment. Had cancelled other arrangements to be able to attend.
Visited June 2023
Review titled CHEC Preston
Replied on 11 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility. We continually monitor clinic availability to enable convenient appointments for all our patients to receive the treatment they require, we always wish to ensure our service is accessible to all. We are keen to ensure you have now received the required appointments. Please call our bookings team on 0344 264 4160 who will be able to confirm this. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk.
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Review titled Poor Experience Indeed
Rated 2 stars out of 5
by Thomas - Posted on 30 October 2023
I have deteriorating glaucoma, i attended the visual field test two weeks before my face to face appointment. With 24hrs notice it was changed to a phone appointment. When the call came through the consultant was very distracted. He just rambled on how the results showed how nothing had changed in my vision. I informed him that one of my eyes had misted over and it was very difficult to see out of it. At this i wondered if he was looking at my personal results at all. He informed me we needed a face to face exam, like the one that was originally booked and he would arrange it. It is now Oct 30th 23 and i have heard nothing back. As a result of the vision deteriorating i have been to my local hospital who confirmed a fogging of a lens resulting in laser treatment, and also booked me in for stent surgery to lower my pressures. Im sorry but this is a very negative review, but we are talking about my sight. No i would not recommend this service.
Visited June 2023
Review titled CHEC Preston
Replied on 23 November 2023
Dear Thomas Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been contacted regarding your face to face appointment, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk.
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Review titled Second to None
Rated 5 stars out of 5
by Susan Butters - Posted on 29 June 2023
i was referred by my optician on Tuesday. Was seen by the consultant at Stevenage clinic on Wednesday I had a small worry so rang the helpline on Thursday & got a call back in just over 2 hours Thank you so much
Visited June 2023
Review titled CHEC Preston
Replied on 04 July 2023
Hello Susan, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well at your appointment. Best wishes CHEC
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Review titled Pleasant surprise
Rated 5 stars out of 5
by Mrs L G Boughton - Posted on 28 June 2023
My first visit to Stevenage CHEC unit was a good experience. Everyone appeared happy & I observed were responsive to individual customers needs. My test was on time but unfortunately because a mechanical breakdown could not be completed & so as promised I was contacted today with a new appointment to complete but also another doctor appointment following that so I didn't need to return again. An excellent customer focus by all,thankyou.
Visited June 2023
Review titled CHEC Preston
Replied on 29 June 2023
Dear Mrs Boughton, Thank you for your positive review. We are delighted you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, we always want a patients journey to run smoothly for them. We look forward to welcoming you back for your future appointments. Best wishes CHEC
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Review titled aftercare poor
Rated 2 stars out of 5
by Anonymous - Posted on 31 July 2023
I am trying to get my test results and have been phoning regularly on different days and different times and cannot get a response.
Visited June 2023
Review titled CHEC Preston
Replied on 03 August 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have now received your test results and so would welcome you to contact us on 0344 264 4160 to confirm this. Should you wish to discuss any concerns further, please email us on chec.quality@communityeyecare.org.uk.
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Review titled Caring and efficient service
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
An extremely high standard of care. Sensitive to the needs of elderly person without making you feel like a stupid old woman - which is rare. Thank you to everyone, all the staff were great.
Visited June 2023
Review titled CHEC Preston
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing patients are comfortable and their journey runs smoothly for them. Best wishes CHEC
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Review titled Rubbish
Rated 1 star out of 5
by Lesley O’Neill - Posted on 23 June 2023
I have just been for my appointment @ash grove knottingley and no one turned up and not answering phone or email If I miss my appointment I get charged what about you refunding my taxi fare
Visited June 2023
Review titled CHEC Preston
Replied on 26 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients along with ease of access. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise if we were unable to contact you in time and for any inconvenience caused. Should you wish to discuss any concerns further please email us on chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Excellent Service
Rated 5 stars out of 5
by Roger Munn - Posted on 07 June 2023
Very friendly and helpful. Always clean and efficient. An excellent service provided to me , the staff were very attentive, could not fault. They kept me informed about what was happening. Office staff always so helpful.
Visited June 2023
Review titled CHEC Preston
Replied on 12 June 2023
Dear Roger, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC