CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Colin Seymour - Posted on 27 June 2023
My experience in the mobile unit on my last appointment was good. I was in and out in 5 minutes. Last year it lasted longer and had my eyes dilated as well. Unfortunately at that time had a reaction to the dilation drops that lasted a few months. Everything else was wonderful. Staff were fine and professional ! The location is small and tight , but functional and cosy.
Visited June 2023
Review titled CHEC Preston
Replied on 29 June 2023
Dear Colin, Thank you for your positive review. We are pleased you are happy with the service you received from CHEC. Our colleagues strive to be professional and efficient ensuring patients are comfortable during their appointments. We always want a patient's journey to run smoothly for them. Best wishes CHEC
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Review titled Poor Service
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
Very disorganised. 2nd visit here as they hadn't read my notes properly the 1st time. Dr was running an hour late as he apparently got lost, in the days of sat nav - really? If a Dr can't find a place of work then I don't trust them to assess the condition of my eyes. Both occasions I had to take time off work and use public transport as advised by them not to drive to the appointments. Will have to arrange again! But not definitely not at Stratford
Visited June 2023
Review titled CHEC Preston
Replied on 20 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Poor booking and admin service - ok clinical service
Rated 1 star out of 5
by Anonymous - Posted on 26 October 2023
First appointment in May 2022 for glaucoma went well but follow up in November not as advised as put straight into monitoring with no clinical followup for 1 year 4 months. Confusing booking text messages, letters no promised reports from visits received, no test bookings available to tie in with consultations resulting in 50 mile round trip to another clinic. Luckily resolved last minute due to cancellation.
Visited June 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC, we wish to assure you we expect high standard care to be provided to all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel confused by the service provided and strive to ensure our patients needs are met and that they remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Top Service in Northampton
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
Excellent treatment. Very caring. Guided through the process in a very supportive way by caring professional people. Thank you!
Visited June 2023
Review titled CHEC Preston
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Great practice
Rated 5 stars out of 5
by Pam - Posted on 05 June 2023
Was great from the referral to the operation all staff were friendly and helpful the clinic was very clean and tidy great work thanks to all staff
Visited June 2023
Review titled CHEC Preston
Replied on 08 June 2023
Hello Pam, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled 100% NHS look and learn
Rated 5 stars out of 5
by Keith Stacey - Posted on 24 July 2023
Absolutely everything was perfect. Communication, explanation, and especially the procedure itself was carried out by people who obviously cared!
Visited June 2023
Review titled CHEC Preston
Replied on 25 July 2023
Dear Keith, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Professional service in Northampton
Rated 5 stars out of 5
by Anonymous - Posted on 27 June 2023
Professional, organised , compassionate, incredible patient, extremely and highly professional and qualified service. No waiting, availability is brilliant. I even cancelled due to illness and was re booked with no issues. All info provided and understood. Staff was so kind and caring.
Visited June 2023
Review titled CHEC Preston
Replied on 28 June 2023
Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled shocking administration service
Rated 1 star out of 5
by Nicola HollAND - Posted on 16 June 2023
The eye technicians & consultants are fantastic and help all they can. It stops there. You get reminders to make appointments that you have already made, you get reminders to attend those appointments that they are chasing you up to make. You cannot amend or cancel appointments because the telephone always has same answerphone message that no one can answer the phone. This has been a constant for at least 6 months. You would have thought the managers would have sorted this out by now. How can I amend my appointment when there is no provision to do so. A truly dreadful administrative service. No wonder people dont turn up for appointments because they cant get in touch with any one to cancel them. Just dreadful
Visited June 2023
Review titled CHEC Preston
Replied on 20 June 2023
Dear Nicola, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We wish to assure you that we are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Very poor practice
Rated 1 star out of 5
by Anonymous - Posted on 20 June 2023
Referred from Bournemouth eye hosp to ask Communiy eye care for urgent appointment. COmmunity Eye Care reception said he had not received the referral details from B eye hosp. Could take a week or 2. Rang Community Eye Care again 3 hrs later and was again told they hadn’t received my details from B eye hosp. I rang B eye hosp and they said all I had to do is ask for an appointment via COmmunity Eye Care ....no details are ever sent from BEye hosp. I rang COmmunity Eye Care again and explained the situation again..she apologised and said I had been misinformed..she gave me phone numbers for my nearest appropriate opticians. I am clearly very cross and upset not only because my eye problem but because I have had very poor service from Community Eye Care.
Visited June 2023
Review titled CHEC Preston
Replied on 23 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. We never wish for patients to deem our service as negative and always wish for our processes to remain clear and ensure our service is accessible to all. We are keen to ensure you have now received the required appointments. Please call our bookings team on 0344 264 4160 who will be able to confirm this. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk.
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Review titled Very good service in Northampton
Rated 5 stars out of 5
by Diane - Posted on 05 June 2023
I have to say this was an experience made better by the staff at this lovely place. They were very helpful and friendly. Northing was too much trouble and when I came for the assessment and again when I had the operation they were great.
Visited June 2023
Review titled CHEC Preston
Replied on 08 June 2023
Hello Diane, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC