CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Very Professional
Rated 5 stars out of 5
by Patricia Kite - Posted on 05 June 2023
The staff were very helpful and friendly, the operation was quick and easy and the after care was great.
Visited June 2023
Review titled CHEC Preston
Replied on 12 June 2023
Hello Patricia, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Great Service
Rated 5 stars out of 5
by Jo Randall - Posted on 05 June 2023
Everything explained extremely well in Northampton. The staff are extremely nice. Amazing - I was very worried as I dislike medical things and usually keep my eyes shut!! This was not a painful procedure and I enjoyed the blurred lights - amazing effect
Visited June 2023
Review titled CHEC Preston
Replied on 08 June 2023
Hello Jo, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Outstanding
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2023
I went to my optician on the Thursday in a sorry state . I received an appointment for that Saturday . I was seen at the appointment time . The clinic was lovely and easy to locate. The gentleman I saw was professional, obviously highly experienced, kind and efficient. I was given great information, reassurance and drops . I was advised to come for follow up in 6 weeks. I have a chronic condition. Management is the only long term answer but I came away a much happier person prior to my holiday leaving this week. I am hopeful this treatment will help but oh , I am so grateful for the treatment I received. 5 stars does not rate this service high enough. If it’s ratings aren’t brilliant on line and I honestly think it’s because of the rating pro forma that is sent after the appointment. It’s a bit misleading, having marked everything 5 , when I went back to check it I realised a ‘1 ‘ was the high not 5 ! It’s the way it’s set out . Any way thank you so so much .
Visited June 2023
Review titled CHEC Preston
Replied on 19 June 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Confusing
Rated 2 stars out of 5
by Anonymous - Posted on 11 June 2023
The experience at the testing centre was good and efficient but the correspondence from the clinic for appointments is very confusing. Everything needs to be done online following a vague text message which doesn’t explain why you need to make an appointment and can easily be missed. This then often needs a follow up phone call to find out why you have to make an appointment. Some people answering the phone are excellent while others don’t seem to know anything. Very confusing and annoying
Visited June 2023
Review titled CHEC Preston
Replied on 20 June 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. We are pleased to hear that the service you received in clinic was positive and look forward to welcoming you back for any future appointments. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Terrible communication
Rated 1 star out of 5
by Anonymous - Posted on 30 June 2023
Changed phone number without letting me know- old phone number just says can't connect you, doesn't tell you what to do. If your call doesn't correspond to one of their presets they just hang up. And 7 days for an urgent appointment is shocking, that's why people go straight to A&E
Visited June 2023
Review titled CHEC Preston
Replied on 04 July 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you require current contact details, these can always be found on our website. We are keen to ensure you have now received the required appointments. Please call our bookings team on 0344 264 4160 who will be able to confirm and arrange this. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk
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Review titled Poor outcome
Rated 2 stars out of 5
by colin ramsbottom - Posted on 12 September 2023
After surgery on my left eye, I was left with blurred vision for the next Month, after a revisit was told that the surgery was a success, I needed a second opinion and went private at Spire , was told here that my Cornia was inflamed,am on drops 4 times daily and still blurred vision after 13 weeks, the operation itself I found most uncomfortable , which I was not expecting. Still under treatment.
Visited June 2023
Review titled CHEC Preston
Replied on 26 September 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you we expect high standard care to be provided to all of our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused. We are keen to ensure you have received the required care, we welcome you to contact us on 0344 264 4160 or via email on customerservices@communityeyecare.org.uk to confirm this.
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Review titled Brilliant service
Rated 5 stars out of 5
by Fred Worrall - Posted on 06 June 2023
I attended for the first time this morning and was very nervous. I was very quickly put at ease by a very friendly and professional crew . Thank you
Visited June 2023
Review titled CHEC Preston
Replied on 08 June 2023
Hello Fred, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Very pleasant appointment in Northampton
Rated 5 stars out of 5
by Alex Connon - Posted on 14 June 2023
A most pleasant experience in a relaxing environment. Will recommend CHEC to all my friends and family.
Visited June 2023
Review titled CHEC Preston
Replied on 19 June 2023
Hello Alex, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Failed Service
Rated 1 star out of 5
by Paul Field - Posted on 18 January 2024
I was referred by my optician. I was sent 2 appointment dates by CHEC as I needed 2 for tests to be done then a discussion with the Dr at Perfect Focus Bromsgrove, Dr said that he would send my GP a prescription for eye drops for me, but he never did. Later on in the year I was sent letters from CHEC asking me to make 2 appointments with Perfect Focus online which I did. In November I went for my first appointment and again I had a Field of vision test and images taken of the back of my eye as I did in June. I was told by the lady doing the tests to cancel my next appointment as their doctor would call me to tell me the next steps. Guess what he never did, I've a feeling that this was a case of "Don't call us, We'll call you". I have tried calling Perfect Focus on different numbers, left voice mail messages and emailed them but have not had response from them. They have a very nice reception desk at their premises but it is never manned so you cannot talk to anybody. I've now given up with this eye care as it's a waste of my time and I've already lost whole mornings and petrol costs travelling to and from Bromsgrove plus the car park charges.
Visited June 2023
Review titled CHEC Preston
Replied on 20 May 2024
Dear Paul Field, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We always strive to ensure our patients are well informed in regard to their treatment and expect all patient queries to be answered sufficiently. Should you wish to discuss your appointments our colleagues can be contacted via telephone on 0344 264 4160 or via email at customerservices@communityeyecare.org.uk
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Review titled Great Practice
Rated 5 stars out of 5
by Carrie - Posted on 14 June 2023
Great service, always helpfull, polite and answer any questions you may have.
Visited June 2023
Review titled CHEC Preston
Replied on 19 June 2023
Dear Carrie, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC