CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Great surgery
Rated 5 stars out of 5
by Jyotsna Surani - Posted on 02 June 2023
The surgery was great, it was all done according to plan . The staff were very professional and the place was clean.
Visited May 2023
Review titled CHEC Preston
Replied on 05 June 2023
Dear Jyotsna, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled CHEC New Cross South London
Rated 5 stars out of 5
by Colin Taylor - Posted on 04 May 2023
I had an assessment for cataract surgery yesterday morning 03/05/23 at new Cross (south London) and was given an appointment to have the surgery for this morning (04/05/2023) at 08:30 and was all done and dusted and on my way home by 10am, amazing service and totally awesome care, despite my being overly nervous the team at New Cross were nothing short of excellent and I can't thank you all enough. thank you all so much.
Visited May 2023
Review titled CHEC Preston
Replied on 11 May 2023
Hello Colin, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Anne Platts - Posted on 05 May 2023
The service was exemplary - car to deliver me to and from the appointment, courteous and helpful staff, friendly and sympathetic nurses and surgeon and the procedure was painless.
Visited May 2023
Review titled CHEC Preston
Replied on 11 May 2023
Dear Anne, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Efficient and Kind
Rated 5 stars out of 5
by Cecilia Gomez - Posted on 02 August 2023
My visit to CHEC Watford was satisfactory. Staff are kind and my operation was managed efficiently. I did not have to wait long for my surgery since my consultation. The process was efficient and convenient for the patients.
Visited May 2023
Review titled CHEC Preston
Replied on 03 August 2023
Dear Cecilia Gomez, Thank you for your positive review. We are delighted you are happy with the service that you received from CHEC. Our colleagues strive to be professional, kind and efficient ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Very good
Rated 5 stars out of 5
by Patrick Irvine - Posted on 18 May 2023
I have found the CHEC service to be very good. The staff are always helpful and advising. My appointments have been on time with no delays. All in all very good.
Visited May 2023
Review titled CHEC Preston
Replied on 22 May 2023
Dear Patrick, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Waste of Time
Rated 1 star out of 5
by Robert Charlett - Posted on 09 May 2023
Made an appointment but owing to a problem I needed to cancel. There is no facility to do this on line so it is necessary to phone. After 3 attempts after 9.15 am all I got each time was a message saying there was no one to take my call , try again later. Complete waste of time.
Visited May 2023
Review titled CHEC Preston
Replied on 15 May 2023
Dear Robert, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Efficient operation altogether in Northampton
Rated 5 stars out of 5
by Bob Morrison - Posted on 18 May 2023
Well structured operation from supply of transportation through reception, Pre-Op treatment, quick operation procedure plus post op advise. This was my 2nd operation and less waiting around experience.
Visited May 2023
Review titled CHEC Preston
Replied on 19 May 2023
Hello Bob, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Unable to book an appointment
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
I tried to book an appointment for glaucoma check. Using the link provided I was given two locations that were 30 miles away and are both inaccessible by public transport. I am going to try and be referred back to Bournemouth eye hospital which is 12 miles away and has good public transport links.
Visited May 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We continually monitor clinic availability to enable convenient appointments for all our patients. On our booking app, all CHEC locations are visible but if for any reason these are not convenient, we welcome that you contact us via phone to explore further options as our bookings team have full visibility of available appointment times and locations. Should you wish to discuss any options available for you to book your glaucoma check you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Telephone unmannedI
Rated 3 stars out of 5
by Anonymous - Posted on 10 May 2023
I use the CHEC eye care service in Blackpool which face to face is very good , well organised and professional. However trying to communicate by phone to change an appointment or make a query I have found impossible, time wasting and frustrating.
Visited May 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Conveyer belt
Rated 3 stars out of 5
by Irene - Posted on 23 May 2023
Whilst I am sure this is an efficient use of resources I found my appointment yesterday rather like a conveyer belt. It was 15 minutes from the time through the door to out of the building when it had taken me an hour to travel each way.
Visited May 2023
Review titled CHEC Preston
Replied on 24 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We value all feedback, and our patients are our utmost priority. Where possible we provide an efficient service to allow us to accommodate all patient needs, although we never wish for our patients to feel unwelcomed, and we strive to provide a professional yet personal service. We do appreciate your comments and will take them on board to ensure we continually improve patient experience. We are again sorry to hear of your dissatisfaction. Should you wish to discuss this further please do not hesitate to contact us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.