CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Excellent medically, poor admin.
Rated 4 stars out of 5
by Hancox - Posted on 30 May 2023
Contacted by text message.Had two appointments the latter being 17/5/23 at Bromsgrove.Excellent service from technician and specialist. Today 30/5/23 received Two letters telling me that I have an appointment on 17/5/23. Yes the appointment I attended. The admin.clearly needs sorting out, but I say again the medical side was first rate R Hancox I
Visited May 2023
Review titled CHEC Preston
Replied on 02 June 2023
Dear R Hancox, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Anne Platts - Posted on 05 May 2023
The service was exemplary - car to deliver me to and from the appointment, courteous and helpful staff, friendly and sympathetic nurses and surgeon and the procedure was painless.
Visited May 2023
Review titled CHEC Preston
Replied on 11 May 2023
Dear Anne, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Professional service in Northampton
Rated 5 stars out of 5
by Wendy - Posted on 18 May 2023
I had my cataract surgery at Northampton, I was feeling very anxious. The staff had to keep me calm and held my hand throughout the procedure. From start to finish everything has been excellent. I received confirmation a call and text a few days prior to my appointment. The staff and surgeon were brilliant.
Visited May 2023
Review titled CHEC Preston
Replied on 19 May 2023
Dear Wendy, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed during their appointments. We hope all went well with your surgery. Best wishes CHEC
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Review titled text messaging for older adults with eye conditions!
Rated 3 stars out of 5
by Anonymous - Posted on 22 May 2023
the only contact i have had regarding my father's referral is by text message. Unable to get through on the phone line. Pre-assessement appointment ignored and phoned a few days early (took one minute). Automated response on phone line about referral. I just want to speak to a human!
Visited May 2023
Review titled CHEC Preston
Replied on 23 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you wish to discuss any concerns further, or discuss your relative’s appointments, please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
I have attended Partridge opticians in Newport for a mecs appointment and have found the service to be excellent. The staff were lovely. The examination was very thorough. Highly recommended.
Visited May 2023
Review titled CHEC Preston
Replied on 24 May 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled What the whole NHS could be if properly funded
Rated 5 stars out of 5
by Patient ID: 341770 - Posted on 05 May 2023
Appointment came promptly. I was seen promptly. Everyone knowledgeable & friendly. I have just received an appointment for 2 May 2023 The letter was dated 30 April 2023. It arrived on 5 May 2023 I had already attended on the 2nd because I received a previous letter & am now discharged I wondered if it was worth checking if any other similar letters went out & / or another patient’s appointment did not reach them
Visited May 2023
Review titled CHEC Preston
Replied on 11 May 2023
Hello Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled No way to change appointment
Rated 3 stars out of 5
by Denise Ward - Posted on 26 May 2023
Easy to book but no way to change appointment. The number is not recognised. So I hope they rebook
Visited May 2023
Review titled CHEC Preston
Replied on 30 May 2023
Dear Denise, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients. We are pleased to see you have since been contacted by one of our colleagues to rebook your appointment. Should you have any further queries, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Can't fault at all
Rated 5 stars out of 5
by Alan - Posted on 18 May 2023
I can not fault my experience at all. I had my cataract surgery at CHEC Northampton today. Everything has been great from the staff to the procedure and booking my appointments. Having eye surgery is frightening but I was surprised how easy and painless the procedure was.
Visited May 2023
Review titled CHEC Preston
Replied on 19 May 2023
Hello Alan, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Contact number keeps saying call later.
Rated 3 stars out of 5
by Geeta Agnihotri - Posted on 31 May 2023
I'm calling to re arrange this mornings appointment which is at 10am today the 0330 100 4730 contact number says can't take your call try later frustrating!
Visited May 2023
Review titled CHEC Preston
Replied on 02 June 2023
Dear Geeta, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Shocking service and unprofessional
Rated 1 star out of 5
by Alan Batho - Posted on 19 May 2023
My wife had an appointment but when we tried to contact the eye service, every phone had the same recorded message “The person you called is unable to take the call. Call later” No message or alternative is given.waste of time!!!
Visited May 2023
Review titled CHEC Preston
Replied on 22 May 2023
Dear Alan, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to your patients. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.