CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Difficult to contact
Rated 3 stars out of 5
by Hilary Williams - Posted on 16 June 2023
My husband is 89 and has peripheral neuropathy. He finds it impossible to cope with his phone messages as he can’t see very well. We tried telephoning regarding an appointment and were just cut off. We have no problem with the care received but for the non-tech elderly, a number for reception would be extremely helpful.
Visited May 2023
Review titled CHEC Preston
Replied on 20 June 2023
Dear Hilary, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you wish to discuss any concerns further, or discuss your appointments, you can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Poor service
Rated 1 star out of 5
by Yvonne King - Posted on 01 June 2023
My optician referred me for laser treatment on 24 April. The referral was made very quickly. I was told that the appointment should be in 2-3 weeks time. After 3 weeks I received an appointment for a telephone call. This call was extremely brief and I was given no assurance as to when my appointment would be. After a further delay I received a letter which gave me an appointment for 5 June. I then received a letter which stated that my appointment had been cancelled. There was no email address so I telephoned CHEC about the letter and had great difficulty in getting through. Eventually I was told the letter was a mistake. On 1 June I received three identical letters dated 6 May, in three separate envelopes, asking me to telephone the CHEC office again. I did so and again had difficulty getting through but was eventually told that these letters were all sent in error and that another letter would be received before my appointment on 5 June.
Visited May 2023
Review titled CHEC Preston
Replied on 12 June 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. We wish to assure you we are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you wish to discuss any concerns further, please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Very Impressive Clinic
Rated 5 stars out of 5
by Louise Gilrane - Posted on 02 June 2023
I went to the CHEC Clinic at Accrington for my eye appointments and was very impressed. The building is bright and modern, local for me and plenty of parking. The staff are nice and friendly and very efficient.
Visited May 2023
Review titled CHEC Preston
Replied on 05 June 2023
Dear Louise, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well at your appointments. Best wishes CHEC
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Review titled Fantastic Practice
Rated 5 stars out of 5
by David Mason - Posted on 23 May 2023
I had a cataract operation on 19 may at this practice and it was very successful, The staff were fantastic 😍 very helpful and put me at ease even though I was very nervous I would recommend them to anyone considering this sort of operation.
Visited May 2023
Review titled CHEC Preston
Replied on 25 May 2023
Hello David, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We are pleased all went well with your treatment. Best wishes CHEC
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Review titled Oh I see
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
An impressively streamlined process from booking an appointment to seeing an eye specialist. Conveniently located clinic next to shopping centre with local transport hub. Able to book online with minimum of fuss. Rapid turn round of results.
Visited May 2023
Review titled CHEC Preston
Replied on 11 May 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled So hard to contact
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
Trying to cancel the appointment. Phone numbers are incorrect. One number just cuts you off. Very worrying especially in a world of fraud and Id theft. Never heard of the company before now am worrying even more.
Visited May 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Impossible to change appointment time by email or by phone
Rated 1 star out of 5
by Anonymous - Posted on 25 May 2023
Trying all day to get through to change appointment. Short message says person not available. No way of leaves no a message. No way of waiting to speak. No alternative means of contacting them. Very easy to make appointment, but the website gives way no way to change. Please add this option.
Visited May 2023
Review titled CHEC Preston
Replied on 30 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients including updates to our booking app and it’s capabilities for managing appointments. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Great Practice and so convenient at Northampton
Rated 5 stars out of 5
by Fred Wakefield - Posted on 18 May 2023
My second cataract operation went as smoothly as the first and without a hitch. The improvement in my vision after the first operation was unbelievable. Having the facility so local was great and I am very grateful.
Visited May 2023
Review titled CHEC Preston
Replied on 19 May 2023
Dear Fred, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. Best wishes CHEC
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Review titled Unusual first contact
Rated 3 stars out of 5
by Barbara Rowan - Posted on 21 May 2023
I received 2 text messages sent to my mobile, asking to click on a link. CHEC meant nothing to me, so I ignored as my children have instructed me. I later received an introductory letter from yourselves.Why wasn't this letter sent firstly to introduce yourselves. I have made an appointment for the 18th July. I have now(19th) received another letter, dated 6 May,asking that I make an appointment, otherwise my referral will be closed . Please make sure that patients know of change of provider before sending out text messages. Barbara Rowan
Visited May 2023
Review titled CHEC Preston
Replied on 22 May 2023
Dear Barbara, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We strive to ensure patients remain well informed about their care and that expectations are clear. We are sorry if this was not reflective and for any inconvenience caused. We are pleased to hear that you have now got your appointment booked and look forward to welcoming you in July. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Online chat
Rated 1 star out of 5
by Anonymous - Posted on 10 May 2023
Extremely unhelpful. No flexibility in altering appointments if mistakes are made by patient or if there is urgent need for appointment. Archaic system of booking with frightful lumbering website
Visited May 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging. We always wish for our processes to remain clear and ensure our service is accessible to all. Should you wish to discuss any concerns further, or discuss your appointments please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.