CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Top Service Throughout
Rated 5 stars out of 5
by Richard Browne - Posted on 31 May 2023
I have had cataracts removed from both eyes now. The operations were quick and pain free. Following first eye vision was quickly cleared. The 2nd eye remained blurry so got in touch. I was quickly given an appointment and Doctor advised was a dry eye problem. He made recommendations about eye drop use and also suggested a silicon implant to aid eye moisture. The eye is now fine so have today cancelled the appointment for implant. Through out, all staff have been understanding and helpful. Appointments have been very quickly arranged with no unreasonable waiting lengths on the day. End result I have clear and much improved eyesight, still need glasses but at a much lower strength. I am very happy with result and have nothing but praise for all the staff I have dealt with.
Visited May 2023
Review titled CHEC Preston
Replied on 02 June 2023
Dear Richard Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Faultless
Rated 5 stars out of 5
by Simon Mehigan - Posted on 02 August 2023
Having now attended many appointments at Poundbury over the last couple of years I have always found all staff excellent. In addition, my experience of the booking team in Preston has been very positive. They have been very helpful and efficient.
Visited May 2023
Review titled CHEC Preston
Replied on 03 August 2023
Dear Simon Mehigan, Thank you for your lovely review. We are delighted you are happy with the service that you have received from CHEC. We are pleased to hear the staff at our Poundbury clinic have continuously provided you with a positive experience. Our colleagues strive to professional, caring and efficient ensuring a patient's journey runs smoothly for them. We will be sure to pass your positive feedback on to both our bookings team and clinic staff. Best wishes CHEC
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Review titled Very Happy
Rated 4 stars out of 5
by Anonymous - Posted on 02 June 2023
I have been to the CHEC clinic in Accrington for treatment and I am very happy with the service. Everything at the clinic has been fine. The process from referral to treatment didn't take long. I would recommend CHEC to family and friends.
Visited April 2023
Review titled CHEC Preston
Replied on 08 June 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Satisfactory external service for NHS
Rated 4 stars out of 5
by Anonymous - Posted on 22 November 2023
Very efficient appointment today with a very helpful member of staff Just hope the results are forwarded as efficiently Did not receive any results last year
Visited April 2023
Review titled CHEC Preston
Replied on 23 November 2023
Thank you for your positive review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to be professional, helpful and efficient ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled I'm really unhappy
Rated 1 star out of 5
by Anonymous - Posted on 02 May 2023
My mother who is 99 this year in a care home was dragged out of bed for a 9 am appointment when no one showed up. It has taken me a month of chasing this up and still, they don't seem to have any interest in visiting her even though her eyesight is rapidly deteriorating. I'm very unhappy when no one bothers to call me back too.
Visited April 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients and apologise for any inconvenience caused. Our patients are our utmost priority, and we value all feedback. We would like to investigate this further and so kindly ask that you send the patients name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We wish to understand what has happened, and ensure the patient is receiving the required care. We shall kindly await the above details.
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Review titled Wonderfully supportive experience
Rated 5 stars out of 5
by Michaela Thwaitr - Posted on 22 April 2024
Really kind and supportive clinicians. Clearly explained everything that was going to happen and were reassuring throughout.
Visited April 2023
Review titled CHEC Preston
Replied on 04 July 2024
Dear Michaela Thwaitr, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and how you felt supported throughout your appointments. Our colleagues strive to be kind and supportive ensuring patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled CHEC Northampton
Rated 5 stars out of 5
by Anonymous - Posted on 25 April 2023
I came for my surgery today and was very happy with everything. It all went smoothly and quickly. All of the staff were lovely, the surgery itself was very fast and painless.
Visited April 2023
Review titled CHEC Preston
Replied on 26 April 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Impressive
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2023
All the staff were friendly and helpful from arrival at the reception to final departure. The doctor and nurse both explained everything clearly and succinctly and they gave helpful advice. Booking my next appointment was quickly and efficiently managed at the reception desk.
Visited April 2023
Review titled CHEC Preston
Replied on 12 April 2023
Hello, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Telephone call
Rated 5 stars out of 5
by Susan Atkinson - Posted on 20 April 2023
Thankyou for getting back to me this morning after me leaving a message here yesterday. My new appointment has now been booked.
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Dear Susan, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We look forward to welcoming you back for your future appointment. Best wishes CHEC
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Review titled Phone call
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
Please advise if you make sales calls. We had a missed call which, when we called back, could not explain why. Not encouraging if genuine.
Visited April 2023
Review titled CHEC Preston
Replied on 19 April 2023
Thank you for your review. We wish to assure you that all calls made from ourselves are genuine in the interest of providing patient care and we expect all patient queries to be answered sufficiently. If you wish us to investigate this matter further, please email our quality team at: chec.quality@communityeyecare.org.uk Please provide your full name, address, details of your issue and confirmation of the telephone number you called. We shall kindly await the above details. Best wishes CHEC