CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Going private can't be better than this.
Rated 5 stars out of 5
by Alan Christmas - Posted on 28 April 2023
A super experience from start to finish. From friendly receptionist to super efficient discharge nurse and everything and everyone in between. All staff friendly and caring and certainly appear to be happy working in that environment. Impeccable treatment. I'm 78 years old and have never previously experienced the National Health Service operating at this high level of care and efficiency. Absolutely brilliant and congratulations and thanks to everyone involved in providing this facility at Chec Basingstoke.
Visited April 2023
Review titled CHEC Preston
Replied on 11 May 2023
Dear Alan, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Communication System Failure
Rated 1 star out of 5
by Lyndon Wilson - Posted on 27 April 2023
I have been trying to contact the clinic for several days but phone system appears to be down. I need to confirm my follow up appointment following cataract surgery but no matter what number I call the line either goes dead or told to call back later system not taking calls which just does not make sense
Visited April 2023
Review titled CHEC Preston
Replied on 27 April 2023
Dear Lyndon Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled CHEC Accrington Endoscopy
Rated 4 stars out of 5
by Christina Clawley - Posted on 21 April 2023
I attended the clinic in Accrington, I did have a bit of a wait but the clinic itself was very nice. I have had the procedure before but with sedation which was better, however the nurses were very good and did their best to make me comfortable and keep me calm.
Visited April 2023
Review titled CHEC Preston
Replied on 24 April 2023
Dear Christina, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled Outstanding eye clinic
Rated 5 stars out of 5
by Anne Simpson - Posted on 26 April 2023
All my experiences at CHEC have been very positive. Staff are friendly whilst being totally professional. They really know their business and look after you from pre-op right through to post op. This was my second cataract op, but first with them and couldn't fault my experience. No hanging around, short waiting times. Thank you.
Visited April 2023
Review titled CHEC Preston
Replied on 27 April 2023
Dear Anne, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Lovely staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 May 2023
Brilliantly handled throughout from start to finish. From referral to treatment 3 weeks for cataract 😊
Visited April 2023
Review titled CHEC Preston
Replied on 11 May 2023
Hello, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Non communicative
Rated 2 stars out of 5
by Kitty - Posted on 24 April 2023
Communication is dire, issue with phone lines. Impossible to contact even to change or amend an appointment. wrong telephone numbers on correspondance, yet expectations for their patients to be prompt and communicative is a little hypocritical. This is the start of my treatment and it does not bode well. Attitude is not overly apologetic despite the 1hr 40 mins trying to contact. Exasperating.
Visited April 2023
Review titled CHEC Preston
Replied on 25 April 2023
Dear Kitty, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Very Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 28 April 2023
I took a taxi to the appointment (30 mile round trip) as my letter informed me that drops may be used to examine me, which would impair my sight for several eyes as per my last appt. On arrival I was told straight away even before any questions or examination, that there was no intention of using drops so I could have driven myself and saved considerable time and money. The technician was I presume having a bad day and kept insisting that I don't blink (it's really hard not to blink for 2 minutes whilst setting up the machine). During our initial consultation, I was questioned from behind a keyboard and apparatus so there was no eye contact between us which is impersonal and somewhat humiliating. I said I'd had problems wearing my glasses to which the technician said "I don't know about glasses". My fault, fancy thinking that an eyecare service would know anything about wearing glasses. Disappointed.
Visited April 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Lovely Place
Rated 4 stars out of 5
by Ebony Anderson - Posted on 21 April 2023
I felt the clinic was lovely, the environment was nice, I felt really comfortable there. The sedation was not available at the time but the nurses worked really hard to make it as better an experience as possible. I would return to the clinic but only if sedation becomes available.
Visited April 2023
Review titled CHEC Preston
Replied on 24 April 2023
Dear Ebony, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. We hope all went well with your procedure. Best wishes CHEC
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Review titled CHEC Accrington Endoscopy
Rated 4 stars out of 5
by P Green - Posted on 21 April 2023
I have never had an endoscopy procedure before, I was a little bit anxious of what to expect going into it. The staff really helped relax my nerves. The clinic has great facilities. Everything was organized, good timekeeping with all of the staff.
Visited April 2023
Review titled CHEC Preston
Replied on 24 April 2023
Dear P Green, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled Absolutely useless - avoid
Rated 1 star out of 5
by Anonymous - Posted on 09 May 2023
The worst experience I have had with the NHS by some distance. Their phone line doesn't even ring, but goes straight to an answering machine that tells you, "The person you want is unavailable", and I tried about two dozen times over a three week period. Then they did not keep the telephone appointment, and ten days later have not written or phoned to apologise or explain. I am far from convinced they even exist. Avoid them like the plague, they are a complete waste of space. All they have succeeding in doing is delaying treatment by about a month.
Visited April 2023
Review titled CHEC Preston
Replied on 15 May 2023
Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. Should you wish to discuss any concerns further please email us at chec.quality@communityeyecare.org.uk or call on 0344 264 4160.