CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled trying to book appointmant
Rated 1 star out of 5
by peter sansom - Posted on 18 April 2023
trying to book an appointment on the number on my letter 03301004730 30 times without sucess then tried to book online but it asks for a password which we havent got?? then sent an email which wasnt responded to if this is an example of the nhs privatisation i would give up absolutely hopeless!!
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process frustrating at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We have been experiencing issues with our telephone lines which have since been resolved, with the most up to date contact details below. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled cant get to anyone to speak to
Rated 2 stars out of 5
by Nicky Holland - Posted on 20 April 2023
The telephone number to ring for appointments or reviews always has the same instant message "sorry person you are calling is not available. Please try later". Having tried this number as printed on your headed sheets about 25 times I have given up. This is no sort of service to the public. It says on letter do not hesitate to call - "how???
Visited April 2023
Review titled CHEC Preston
Replied on 21 April 2023
Dear Nicky Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Glaucoma monitoring check
Rated 2 stars out of 5
by Stonham - Posted on 16 May 2023
Appointment over a month ago in not particularly convenient place, no feed back received so don't know if my situation has deteriorated or not. No service at all on phone, can't even bother to answer. Service not a patch on the old system, but nothing is likely to improve
Visited April 2023
Review titled CHEC Preston
Replied on 17 May 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. We wish to assure you that we are continually developing the avenues of communication available to our patients. In regard to your care, we strive to ensure patients receive treatment in accordance with their needs and remain well informed at all avenues. If you have still not received an update or details to book a further appointment, please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160 and we will arrange this.
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Review titled Rearranging an appointment
Rated 2 stars out of 5
by Alison - Posted on 19 April 2023
The phone number given on the appointment letter is pointless. Having made 9 calls over several days I have given up. The answerphone says "there is no one here to take your call, please try again later", (tel: 0330 100 4730). The appointment is for my Mum, who is 83. She has multiple long term health conditions and cannot possibly get to her Ophthalmology appointment at 8.45am. She needs to be accompanied. I will need to go to her GP Practice to ask for their help. More thought and consideration from CHEC please. Your system doesn't work!
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Dear Alison, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. Recent unforeseen circumstances have unfortunately resulted in us having to change our telephone number. We apologise for any inconvenience caused and wish to assure you our telephone lines are back up and running. Should you require current contact details, these can always be found on our website. You can contact our bookings team by calling 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Poor customer service
Rated 2 stars out of 5
by Anonymous - Posted on 18 April 2023
On arrival receptionist was very rude and abrubt in her manner. To the level of talking down to me. Would not expect to be treated like this on arrival, left me with a very poor opinion of the practice at first impressions.
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for receiving a personal yet professional service. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, date of birth and postcode or call on 0344 264 4160.
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Review titled Cancel appointment
Rated 4 stars out of 5
by Susan Atkinson - Posted on 19 April 2023
Ive been trying to get in touch with someone at community eyecare in watford to cancel a appointment but cant seem to get hold of anyone..help please
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Dear Susan, Thank you for your review. For any appointment queries you can contact our bookings team on 0344 264 4160. Alternatively, you can contact vis our Livechat option on chec.uk, or email customerservices@communityeyecare.org.uk. Best wishes CHEC
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Review titled Terrible Service
Rated 1 star out of 5
by James hardy - Posted on 27 April 2023
CHEC have now cancelled my eye appointment twice. Now telling me the next appointment is 30 days away. Disgraceful service, just another example of the broken NHS service. Why am I paying NI if you can not even offer a service.
Visited April 2023
Review titled CHEC Preston
Replied on 15 May 2023
Dear James, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on chec.quality@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 25 April 2023
Poor communication from administration and clinical staff. I had to rearrange my appointment 3 weeks before my specified date and was told that if I needed to rearrange again they would refer me back to my GP. Then 2 days before the rescheduled date they rang me up to say that they would have to cancel the appointment and the next best appointment I could have was 2 months time. Further, this was for glaucoma monitoring which is to a Fields Test and eye pressure check. Surely they could arrange a temp to cover if someone is sick? I used to get 2 appointments, one for glaucoma monitoring and then another with the consultant to look at my eyes and review the results . This second appointment with the consultant has stopped happening over the last couple of years so I assume that I will no longer see a consultant but there was no explanation or letter to say that they have changed their procedures. Unfortunately, they have my mobile number and I regularly get text messages telling me to book an appointment (even though I have an appointment). These text messages do not state what the appointment is for so it is difficult to know what is going on.
Visited April 2023
Review titled CHEC Preston
Replied on 26 April 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors. We will in these instances notify patients at the earliest possibility and rearrange a convenient appointment, we apologise for any inconvenience caused. We wish to assure you that all appointments at CHEC are arranged and undertaken in accordance with our patient’s needs, although we expect that patients remain well informed at all times and we further apologise if this was not reflected. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Fantastic service
Rated 5 stars out of 5
by Jacqui Whitworth - Posted on 20 April 2023
From when I entered to when I left the experience was amazing. I was very nervous and the staff did everything they could to put me at ease. Thank you so much
Visited April 2023
Review titled CHEC Preston
Replied on 20 April 2023
Dear Jacqui, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Dean Phillips - Posted on 13 April 2023
Went to your St. Martins Quarter, centre @ Worcester. Took my mother to your above centre. Parking was off site and quite a way to get to the clinic. Signed in and was immediately called into the room, for the eye test. Your testing equipment was mounted on tables, which were unsuitable for wheel chair access. This led to the first test being quite uncomfortable, as the table did not go low enough. The second eye test, you could only test the one eye, as you could not adjust the machine to test the other eye. Your staff said any further appointment, you would have to use `drops` to complete the test, rather than using the machines. It took quite some effort to get to the clinic, arranging transport, parking, assistance and then to have a `part` test, because the wheel chair would not fit with your equipment was very disappointing ! Surely we`re not the only ones to come in with a wheel chair.... Also the letter detailing the appointment (dated 7th April) was received by us late this afternoon (13/04/23). This letter contains lots of writing but does not mention restricted access for wheel chair users / or special requirements either.
Visited April 2023
Review titled CHEC Preston
Replied on 14 April 2023
Dear Dean, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, including wheelchair access. Our patients are our utmost priority, and we value all feedback. We never wish for our patients to feel unwelcomed and strive to ensure our patients are comfortable, cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.