CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Brilliant Experience
Rated 5 stars out of 5
by Tracey - Posted on 29 March 2023
When I arrived at the Nottingham clinic for a colonoscopy my initial thoughts were concerning. I was unable to access the building and there seemed to be no staff present. Within a minute or so the receptionist appeared and checked me in quickly and efficiently. Although I had to wait an hour for my procedure after the cannula was inserted the staff were friendly. The team performing the procedure were brilliant. They put me at ease from the get go, chatting with me and explaining everything that was happening. Once in recovery the staff were friendly, efficient and bearing in mind I hadn't eaten in over 24 hours, made me the best cup of tea and offered biscuits quickly. They explained what they needed to do before I could leave and told me when to call my family member to come and collect me. A member of staff escorted me to the reception area to 'hand me over' to the person collecting me. They gave him full instructions about what I could and couldn't do. Every single member of the team was kind, friendly, efficient, caring and professional with just the right amount of humour when appropriate. I would recommend this service to anyone. Well done NHS on easing the wait times by using an excellent community partner.
Visited March 2023
Review titled CHEC Preston
Replied on 06 April 2023
Dear Tracey, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient ensuing a patient is well-informed about the appointments and their condition. We always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Efficient friendly clinic
Rated 5 stars out of 5
by Pauline Owen - Posted on 27 March 2023
My visit at CHEC Stoke was so efficient, the staff are so friendly and helpful, they called to let me know the lift was out of order, and they would help if needed. The technician was helpful and accommodating, my appointment was even a few minutes early. The clinic is clean, tidy and a nice environment. I would definitely recommend CHEC.
Visited March 2023
Review titled CHEC Preston
Replied on 28 March 2023
Dear Pauline, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Wonderful practice
Rated 5 stars out of 5
by Carol Monk - Posted on 20 March 2023
Absolutely brilliant, everyone is wonderful here. I couldn't fault anyone at this practice. The surgeon was pleasant and not talkative. I would definitely give 200%.
Visited March 2023
Review titled CHEC Preston
Replied on 24 March 2023
Dear Carol, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Great practice in Northampton
Rated 5 stars out of 5
by Margaret - Posted on 06 March 2023
I found the staff to be great and polite. My appointments were on time. My surgery went smoothly and I was kept informed the whole time.
Visited March 2023
Review titled CHEC Preston
Replied on 07 March 2023
Dear Margaret, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that all went well with your treatment. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC
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Review titled Poor after care
Rated 2 stars out of 5
by Anonymous - Posted on 20 March 2023
Short waiting times for out patient and surgery. Quick and pain free surgery. Five weeks post surgery felt pain and red eye so tried to contact clinical helpline at the weekend. Call went straight to voice mail which was full so no messages could be left. On Monday went to the clinic and was told no appointment until Wednesday. Tried calling clinical helpline number shown on external notice board at the clinic and automated message said this was an incorrect number. Presumably the expectation is people will just go to A&E
Visited March 2023
Review titled CHEC Preston
Replied on 27 March 2023
Dear Patient Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear of your dissatisfaction. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Great staff!
Rated 5 stars out of 5
by Anonymous - Posted on 11 March 2023
I would highly recommend the Watford CHEC clinic. The staff were extremely friendly and helpful and put me at ease. The process was explained in full and I had every opportunity to ask questions. The clinic was extremely clean.
Visited March 2023
Review titled CHEC Preston
Replied on 13 March 2023
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Great service
Rated 5 stars out of 5
by Gillian Shaw - Posted on 16 March 2023
Very efficient. Staff all very professional. Very straightforward. Appointment booking very easy. Well informed at all times. Reminders given.
Visited March 2023
Review titled CHEC Preston
Replied on 17 March 2023
Dear Gillian Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great practice in Northampton
Rated 5 stars out of 5
by Glenys - Posted on 14 March 2023
I am happy with everything at CHEC Northampton. I find all of the staff to be really helpful and friendly.
Visited March 2023
Review titled CHEC Preston
Replied on 17 March 2023
Hello Glenys, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled 5 Stars
Rated 5 stars out of 5
by Malcolm Brooks - Posted on 20 March 2023
The staff were very professional, the clinic was very clean. The surgery was a little bit uncomfortable, but everything went 100%.
Visited March 2023
Review titled CHEC Preston
Replied on 21 March 2023
Dear Malcolm, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We are pleased all went well with your surgery. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Lesley Steele - Posted on 17 March 2023
Today i had my colonoscopy, i had to have sedation and pain relief. The 3 staff i had in the room with me were fantastic, they knew i was nervous and kept me calm and was very professional and understanding, and caring, which enabled them to complete their duties. The nurses in recovery were so kind and helpful. I would definately recommend this place to people. Thankyou.
Visited March 2023
Review titled CHEC Preston
Replied on 20 March 2023
Dear Lesley, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes CHEC