CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Wasted appointments
Rated 1 star out of 5
by Jane - Posted on 12 October 2024
I have taken time off work to take my mum to 2 appointments at CHEC Redditch, only to be told equipment is not working or that, although she has a letter confirming that she will meet with the specialist, this does not happen and yet another appointment is required. Are CHEC being paid for these "appointments"?
Visited October 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Jane, Thank you for your review. We are sorry to hear of your dissatisfaction following contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their appointments and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160. Best Wishes, CHEC
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Review titled Thank you CHEC Ilford
Rated 5 stars out of 5
by Letitia - Posted on 21 October 2024
Would like to say a massive thank you to every single member of staff at CHEC Ilford who were so lovely and friendly , from the guy at the front desk, to the lady who prepped me for my sedation and then the people who done my gastroscopy. The friendliest welcoming clinic I have ever been to. Everyone were so nice and made an unpleasant experience as comfortable as it could be with their general chat, jokes and smiles. Massive thank you :)
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Letitia, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Brilliant service
Rated 5 stars out of 5
by Paula Davis - Posted on 18 October 2024
All staff were very professional and helpful. Would recommend this service to anyone. The surgery staff were exceptional and cared for me as I was a bit worried about the procedure. Thank you all very much.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear Paula Davis, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Professional job
Rated 5 stars out of 5
by Terence Parker - Posted on 14 November 2024
From the moment I walked in I was well looked after with kindness and efficiency. Was so pleased that they gave me an appointment to have my cataract op on the next day. They even phoned for a taxi for us. I am going back to have my second eye done with no worries what so ever.
Visited October 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Terence Parker, Thank you for your kind review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Wonderful Experience
Rated 5 stars out of 5
by June Parkes - Posted on 15 October 2024
I was anxious about having Cataract Surgery as I am disabled and use a wheelchair. Everybody at the Stevenage branch was very friendly, kind and helpful. I am due to have the second Cataract removed in a few months and will happily attend the appointment.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear June Parkes, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, helpful and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Ilford Angels
Rated 5 stars out of 5
by DKR - Posted on 07 October 2024
I was extremely anxious in the lead up to my colonoscopy, but thankfully my experience at Ilford from the initial assesment and through the procedure, was wonderful. Without exception, everyone I encounteted was compassionate and went above and beyond in order to reassure me and make me feel at ease. I really can not praise them highly enough. This is an amazing service and I am so grateful that it exists.
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear DKR, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best Wishes, CHEC
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Review titled Chareviewt
Rated 3 stars out of 5
by Anonymous - Posted on 14 October 2024
I entered a chat, a name came up but she did not reply. I had to go out and when I got back my chat had just disappeared. I wanted to check if I could fly shortly after my lenses had been lasered.
Visited October 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access, we value all feedback, and our patients are our utmost priority. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel dissatisfied and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further, please email us on customerservices@communityeyecare.org.uk or call 0344 264 4160. Best Wishes, CHEC
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Review titled Catalogue of errors
Rated 4 stars out of 5
by Anonymous - Posted on 21 November 2024
Appointment at chec preston on 30th October 2024 at 10 o’clock I had not received eye drops for procedure, after checking in had seat in the waiting room 1 hour and 45 mins later was seen by professional, he had not been informed I had arrived he was very apologetic and whole appointment lasted no more than 5mins, excellent professional poor clerical staff
Visited October 2024
Review titled CHEC Preston
Replied on 22 November 2024
Dear Patient, Thank you for your review. We are delighted that you are happy with the overall service you received from CHEC, however, we would like to apologise for any inconvenience caused and can confirm we have passed your feedback on to the team for reflection in an aim to continually improve our services and patient experience. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled excellent service
Rated 5 stars out of 5
by David Mills - Posted on 18 October 2024
seen on time polite, friendly and courteous staff relaxing atmosphere with comfortable rooms. area would have been better if the tv was on
Visited October 2024
Review titled CHEC Preston
Replied on 22 October 2024
Dear David Mills, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be polite, friendly and courteous, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Pointless
Rated 2 stars out of 5
by Anonymous - Posted on 22 October 2024
I have left 5 x emails now, trying to get a response at the very least. Trying to get my wife seen for an eye isssue. She has Altzheimers, so doing in all on her behalf. It took two days before I received a response asking for more information. I did so, but no response. I sent another asking why they didn’t respond. They responded to that one by asking for the patient information again. I did this 3 x times, but now no response after another four days. I’m fed up with them now. They also say they didn’t receive the information , which came back to me on the email that had the information they had asked for. I’ve given up now and will just take my wife to the Hospital. Double-checked, triple-checked their email address to make sure it’s going to the right address.
Visited October 2024
Review titled CHEC Preston
Replied on 22 January 2025
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect accessible high standard care to be provided for all our patients and apologise for any inconvenience caused. Our patients are our utmost priority, and we value all feedback. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process confusing at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you need to arrange any further appointments, our bookings team are available via telephone on 0344 264 4160. Best Wishes, CHEC