CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Excellent Treatment Centre
Rated 5 stars out of 5
by Babywifey831 - Posted on 21 August 2024
When I visited this centre ,i was met with a friendly welcome. There is a clean & tidy space, which is a comfortable waiting room. I was treated courteously. The tests I had were explained to me as they happened so I knew what was happening. Well done CHEC you've made it a pleasure to have my tests and treatment with you. Thank You
Visited August 2024
Review titled CHEC Preston
Replied on 22 August 2024
Dear Babywifey831, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly, welcoming and informative, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled So happy
Rated 5 stars out of 5
by Geoff Kellett - Posted on 07 August 2024
All went really well, I now have 2 "new" eyes, a fantastic improvement on my quality of life. Thanks to everyone there in basingstoke
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Geoff Kellett, Thank you for your fantastic review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled CHEC Slough
Rated 5 stars out of 5
by Anonymous - Posted on 23 August 2024
I had my cataract operation 5 days ago and the entire experience was friendly and professional. The procedure was quick and easy - even relaxing! My eye has not felt at all gritty or uncomfortable and I am an expert at putting in the drops now. I would thoroughly recommend this clinic.
Visited August 2024
Review titled CHEC Preston
Replied on 23 August 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and comforting, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great
Rated 5 stars out of 5
by Robert Bathe-Taylor - Posted on 02 September 2024
The Nurse who did the test was brilliant and very informative what was going on, but I found the receptionists were ignorant and seemed to be more concerned with there own conversation...
Visited August 2024
Review titled CHEC Preston
Replied on 16 September 2024
Dear Robert Bathe-Taylor Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are well informed about their treatment, we appreciate your feedback and your comments will enable us to continuously improve patient experience. Best wishes CHEC
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Review titled Well organised
Rated 5 stars out of 5
by Basil - Posted on 26 August 2024
Very pleased with all staff and organisation, starting with being able to get parking spaces, through to the procedures (2x cataract ops). Thank you very much.
Visited August 2024
Review titled CHEC Preston
Replied on 27 August 2024
Dear Basil, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled operator
Rated 5 stars out of 5
by Peter Levy - Posted on 13 August 2024
The gentleman I spoke to re cancelling and changing my wife's appointment was very helpful understanding and friendly. I didn't get his name but he is a credit to your company. Thank you.
Visited August 2024
Review titled CHEC Preston
Replied on 19 August 2024
Dear Peter Levy, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and we were able to accommodate your wife’s request. Our colleagues strive to be friendly and understanding to ensure a patient’s journey runs smoothly for them. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Pat Bell - Posted on 12 August 2024
Staff were very friendly and I wasn’t kept waiting very long. Would recommend to everyone for a caring and friendly service
Visited August 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Pat Bell, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Fantastic experience
Rated 5 stars out of 5
by Vincent - Posted on 24 August 2024
Just had an OCT test at CHEC Milton Keynes, unexpectedly experienced a very outstanding clinic service. Very very nice and friendly staff, and the test was done in a very professional way. Highly recommended.
Visited August 2024
Review titled CHEC Preston
Replied on 27 August 2024
Dear Vincent, Thank you for your outstanding review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient, ensuring a patient is well-informed about their condition and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled admin is full of errors & time wasting
Rated 2 stars out of 5
by Anonymous - Posted on 12 September 2024
have had several booking errors causing disruption and costs with my wife taking time off to arrive and be told i'm either booked twice or cancelled with no notification. No phone number access and their ho unable to contact them. They are chaotic. Clinical staff are great.
Visited July 2024
Review titled CHEC Preston
Replied on 07 November 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. We are keen to ensure you have received the required care, if you have not yet been able to contact us regarding your appointment, we welcome you to contact us by calling 0344 264 4160, or via email at customerservices@communityeyecare.org.uk Best Wishes, CHEC
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Review titled Excellent clinic
Rated 5 stars out of 5
by Paul Brambles - Posted on 12 July 2024
Everyone at this eye clinic are very professional kind pleasant and helpful. Very happy. As it is my eyes before I came I was a little worried but now I am completely at ease.
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear Paul Brambles, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, kind and helpful ensuring a patient’s journey runs smoothly for them. Best wishes CHEC