CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled A pleasant experience
Rated 5 stars out of 5
by Gerrard Scragg - Posted on 11 June 2024
The lady doing the testing was very pleasant and kind. She was very patient and explained about the tests. She didn’t rush anything, was caring and professional and put me at ease.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Gerrard Scragg, Thank you for your kind review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about their appointments and condition, we always want a patients journey to run smoothly for them. Best wishes CHEC
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Review titled Good, but could be better
Rated 4 stars out of 5
by Anonymous - Posted on 20 September 2024
I appreciate being able to have my regular glaucoma checks at this CHEC clinic, rather than having a lengthy wait at the eye department of the local hospital. They seem to be efficient in the checking procedure. I'm always told that I'll receive the results within weeks but this never happens. Even when I ring to chase the results, I'm told they'll be put in the post the same day, but I've never received them. Last time I eventually popped in to the clinic (they don't open very often!) and they were printed off for me. No apology. If CHEC could get the admin side of things right, then it would be an excellent service.
Visited June 2024
CHEC Preston has not yet replied.
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Review titled Rapid retinal repair
Rated 5 stars out of 5
by nick mountford - Posted on 21 June 2024
Retinal tear spotted and within less than 60 minutes was having laser eye surgery at the Royal Stoke. Thanks for the prompt service. Nick
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Nick Mountford, Thank you for your lovely review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your treatment. Best wishes CHEC
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Review titled Excellent, efficient and professional
Rated 5 stars out of 5
by Rebecca Bishop - Posted on 04 June 2024
I find my appointments at CHEC Blackpool always to be very efficient and the staff who do my eye tests and vision tests to be very good. I saw a wonderful assistant today at 11.10am and she was absolutely fantastic really lovely and professional she put me at ease, she is a credit to CHEC. I sadly today found the receptionist with short fair hair and red rimmed glasses to be very abrupt, immediately saying as I walked up to the reception desk “name” rather than “hello or good morning please can I have your name” she could do with a better customer manner. She was rude to the elderly gentleman who she served after me and I felt sad that I experienced this poor treatment of this man. He was asking to order eye drops but she was very abrupt with him and he was merely asking for her help and was very polite to her. Other than this it was a great visit.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Rebecca Bishop, Thank you for your review. We are pleased to hear of your satisfaction with the service you have regularly received from CHEC and that you were put at ease during your most recent appointment. Our colleagues strive to be professional and efficient ensuring a patients journey runs smoothly for them. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Friendly and Efficient Practice
Rated 5 stars out of 5
by Barbara Colton-Whittaker - Posted on 03 June 2024
I have attended the clinic in Blackpool on several occasions and I have always found them to be very friendly, informative and efficient every time. It is easy to make an appointment. The communication is very good and the waiting time is excellent. Never had to wait more than 10-15 minutes before being seen.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Barbara Colton-Whittaker, Thank you for your positive review. We are delighted that you are happy with the service you receive from CHEC. Our colleagues strive to be friendly, informative and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them so it’s lovely to hear you are never kept waiting for more than 15 minutes. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Brilliant practicevery
Rated 5 stars out of 5
by Eileen - Posted on 27 June 2024
All the staff were very friendly and made me feel at ease. Certainly would recommend CHEC to anyone needing your services. t ease.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Eileen, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC and you felt at ease. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. We hope all went well at your appointment. Best wishes CHEC
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Review titled Cataract
Rated 5 stars out of 5
by John Westacott - Posted on 26 June 2024
Speed is the first thing that amazed me, I was expecting a long delay but 4 weeks after starting the process at the opticians I had an initial consultation and 6 days later had the cataract removed on my first eye. All the staff were friendly and efficient, transport home had been requested, I arrived at 11:10 for 11:15 appointment, was seen within 10 minutes, checks completed, surgery done, transport waiting and home just before 1. Amazing service, thank you.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear John Westacott, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and efficient, ensuring a patients journey runs smoothly for them. We hope all went well with your surgery. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Charon Powell - Posted on 14 June 2024
From the time I arrived till the time I left I was treated courteously-staff were all excellent as were the facilities too, always been treated with respect and seen as quickly as possible each time too. Well done to everyone involved.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Charon Powell, Thank you for your positive review. We are delighted that you are happy with the facilities and service you received from CHEC. Our colleagues strive to be professional, courteous and respectful, ensuring a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Unbelievable place
Rated 5 stars out of 5
by Lynne holland - Posted on 29 June 2024
I had cataract surgery on wed 26th June my nerves were sky high but when I walk in chec hospital in leicester they calmed down only because the staff were out of this world with care and attention and patience they took everything in my time the nurse who did my assessment went up and beyond to calm me down she even swapped her duties with another nurse so she could come to threate with me to hold my hand surgery was done very quickly and painless everybody who works in the leicester chec hospital 5 stars to u all thankyou lynne holland
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Lynne holland, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be caring and patient ensuring our patients remain comfortable throughout their journey. Thank you again for taking the time to leave such lovely feedback. Best wishes, CHEC
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Review titled Bad practice
Rated 2 stars out of 5
by Rajesh Darji - Posted on 12 June 2024
My father has been referred to CHEC for 4 monthly checks due to his Glaucoma. Today we were scheduled at the Stratford Clinic which appeared to be a rented office space on the third floor within a Chiropractic clinic. My father is 85 years, blind in one eye and when entering the examination room, it was dark and he couldn’t see where he was supposed to sit. When seated for his first eye test, the equipment was not set-up to move towards the patient like it normally is, but required my father to shuffle a heavy seat without wheels forward. The clinician then asked my father to do the click test on his blind eye. When I pointed out he has been blind for some time and it is on his records, we were told they didn’t even look at the records beforehand. After running two test, the click and eye scan we were told that was it. I then had to ask for the pressure test as this is one the first indicators how the Glaucoma is presenting itself. Overall, this was a terrible experience and i hate to think how he and others would have manage without a carers help. We will not be accepting any appointments at this clinic anymore. I would like to add however that the Coventry CHEC is a more professional facility.
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Rajesh Darji, Thank you for your review. We are sorry to learn of your father’s dissatisfaction following his contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to deem our service negatively and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your father’s dissatisfaction. We are however pleased to hear of his satisfaction with our CHEC Coventry site. Should he wish to discuss any concerns further, he can do so by emailing us on customerservices@communityeyecare.org.uk or calling on 0344 264 4160.