CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Was CHEC right for me?
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2023
I had an endoscopy three months after a left hip replacement. This meant having the procedure on my back. It was very distressing and painful, almost unbearably so. I do not know if there is a limit on the amount of sedation, but the sedation was not enough. The previous occasion of an endoscopy at The Treatment Centre had not caused pain. I feel that the choice of CHEC was an unwise choice bearing in mind I had had a hip replacement recently. The Doctor reported that if I needed another endoscopy it should be at the hospital. I cannot fault the treatment I was given in terms of care, but it was so painful I felt bad for the nursing staff who carried out the procedure. I was given the option to halt the procedure, but knowing I would have to go through the same thing again, I tried to get through it. At the pre med conversation I wonder if the fact of the hip replacement should have been picked up and questioned with the clinic requiring the endoscopy.
Visited November 2022
Review titled CHEC Preston
Replied on 23 January 2023
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. We would like to apologise for your experience during the procedure, this is certainly not what we wish for our patients. We can confirm this has been fed back to the team for reflection and learning as we always aim to improve our service. Should you wish to discuss any concerns further please do not hesitate to contact us on chec.quality@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC
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Review titled Brilliant staff
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
The clinic was very Clean, I'm really happy with the service, calling wait time was a bit longer than I hoped but I'm really happy with the service I receive from the call centre. Friendly nurses and friendly staff all around at the clinic
Visited November 2022
Review titled CHEC Preston
Replied on 10 November 2022
Dear patient, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. We apologies that the call waiting time was a bit long and please be assured this is something that we are monitoring in an effort to continually improve our service. Best wishes CHEC
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Review titled Always helpful
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
I find everybody at CHEC are always helpful I get reminded every 6 months regarding the Glaucoma appointments and always get a text reminder which is very helpful too. The appointments in Severn Fields clinic are always punctual and the staff there are charming. Booking appointments to suit are made easily when called from the team.
Visited November 2022
Review titled CHEC Preston
Replied on 10 November 2022
Dear patient, Thank you for your lovely review. We are pleased that you are happy with the service you have been receiving from CHEC for your regular appointments. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Great service given
Rated 5 stars out of 5
by barbara hodder - Posted on 02 December 2022
Excellent and efficient service from all staff from the assesment to cataract operation. Everyone friendly to put you at your ease. Operation quick and painless and the kind Consultant chatted to me all the way through the procedure. Thanks "chec" for offering this service in Nottingham.
Visited November 2022
Review titled CHEC Preston
Replied on 04 January 2023
Dear Barbara, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about their treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 November 2022
Arrived and was seen on time. Friendly staff. Explanations given throughout.
Visited November 2022
Review titled CHEC Preston
Replied on 15 November 2022
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled What a farce
Rated 2 stars out of 5
by Anonymous - Posted on 16 November 2022
Letter arrived today asking me to book an appointment. Tried 3 times the web address could not find it. Phoned the 0300 number to be told by a answer service to book on line but if not able to a person will contact me in 28 days time. Frustrating.
Visited November 2022
Review titled CHEC Preston
Replied on 21 November 2022
Dear patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our booking app was recently launched with the aim of providing patients more control over their appointments and to reduce waiting times. Our IT department are in the process of reviewing and updating our bookings app to further improve its functionality and accessibility, we have passed your comments through to them for review. If you would like to speak to a member of the team, please call 0330 100 4730 and press option 3 in order to arrange an appointment. Best wishes CHEC
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Review titled Helpful staff
Rated 2 stars out of 5
by Anonymous - Posted on 27 February 2023
I never recommend, this is not a reflection of CHEC but everyone's experience is different. It can be hard to get through to CHEC, but this has improved recently. All the staff even on the phones are very helpful.
Visited November 2022
Review titled CHEC Preston
Replied on 14 March 2023
Hello, Thank you for your review. At CHEC, we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We are sorry to hear of the issues you have faced upon contact with CHEC but are pleased you feel this has improved of late. Our colleagues strive to be professional, caring and efficient ensuing a patient is well-informed about the appointments and their condition. We always want a patients journey to run smoothly for them. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Very poor service
Rated 1 star out of 5
by Susan Kelham - Posted on 01 March 2023
I had my cataract done on 15th Nov 2022 after a visit to Specsavers on the 14th Dec 2022 I was told I had a lesion and need to go back to CHEC clinic so did on 15th Dec and was put on 1 x eye drop's and 6 x eye drop's a day. On the 11th Jan 2023 I was back again and was put on more eye drops 4 x a day they didn't sort the eye drops out until 16th Jan. Back to CHEC clinic on 9th Feb 2023 It was a nightmare getting the drops again but with help from our Pharmacist we got them late 10th Feb. we were due back at the CHEC clinic on the 8th Mar 2023 but they rang on the 1st March to cancel it until sometime in April. very very poor service
Visited November 2022
Review titled CHEC Preston
Replied on 14 March 2023
Dear Susan Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect a high standard of care to be provided for all our patients alongside ease of access to both our services and required treatment. We always try to limit cancellations whenever possible but there may be times when this is unavoidable due to staff sickness and other unexpected factors, we will in these instances notify patients at the earliest possibility, we apologise for any inconvenience caused. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2022
Excellent service, operation carried out within 10 days of first appointment. Extremely efficient practice, could not be happier with the service I received.
Visited November 2022
Review titled CHEC Preston
Replied on 22 December 2022
Dear patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Lack of Phone Number
Rated 1 star out of 5
by Nigel Pugh. - Posted on 11 November 2022
I received a text requesting I book an appointment with CHEC using the link below. I do not own a Smart Phone. There is no phone number to contact included in the text messsage. Many of my generation do not own Smart Phones . Please consider us when sending out the contact request. A friend has written this review on my behalf.
Visited November 2022
Review titled CHEC Preston
Replied on 14 November 2022
Dear Nigel, Thank you for your review. We can confirm that when patients who have received a booking SMS are unable to do so for various reasons, they will receive a letter in the post providing details of how to book their appointment and our contact details. If a patient is still unable to make contact, a member of our team will call the patient. Our booking app was recently launched with the aim of providing patients more control over their appointments and to reduce waiting times. Our IT department are in the process of reviewing and updating our bookings app to further improve its functionality and accessibility, we have passed your comments through to them for consideration along with their updates. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. Should you wish to discuss any concerns further or arrange your appointment please email us on customerservices@communityeyecare.org.uk or call on 0330 100 4730. Best wishes CHEC