CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Mixed
Rated 4 stars out of 5
by Anne - Posted on 21 November 2022
I found it hard to get in touch you just get a call centre never received my drops or information booklet despite several phone calls before my yag laser treatment . The clinic itself was very friendly all staff ver nice ! Dr that did the laser was very calming and very reassuring just a shame that the administration side of it lets it down
Visited November 2022
Review titled CHEC Preston
Replied on 22 November 2022
Dear Anne, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHECs administrative team, we have taken your feedback on board and passed it through to the team for continual improvements. We are pleased that you are happy with the service you received from the clinic and hope all went well with your treatment. Best wishes CHEC
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Review titled An amazing practice
Rated 5 stars out of 5
by Patricia Carmel Mc Kee - Posted on 30 November 2022
I can't thank the staff enough for their care, patience and kindness during my eye operation. Everyone was just wonderful and put me at ease straight away. Their efficiency was amazing, even down to the taxi service provided. Would highly recommend.
Visited November 2022
Review titled CHEC Preston
Replied on 01 December 2022
Dear Patricia, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient, ensuing a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Very efficient
Rated 4 stars out of 5
by Gregory Clarke - Posted on 16 November 2022
We where very impressed with how quick the referral came through, and very pleased it was a text so no waiting for letters, it's so convenient as I can check my availability and book when I am able to attend appointments, the staff at the bookings office are very helpful and efficient. Really impressed.
Visited November 2022
Review titled CHEC Preston
Replied on 17 November 2022
Dear Gregory, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 23 November 2022
The CHEC Clinic offers excellent service, they are mindful of it being cold and flu season as well as Covid. All the staff wear masks, still social distance in place, the reception and staff all give a warm welcome, as do the booking office who always have time for you. The clinic and toilets are spotless. I was seen at CHEC Preston
Visited November 2022
Review titled CHEC Preston
Replied on 25 November 2022
Hello, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Rubbish firm
Rated 1 star out of 5
by T.A.M. Barton - Posted on 10 November 2022
I arrived today for my 13-10 appointment at 13-05 hrs to be told my appointment was not until 14-20 hours. The appointment was made by telephone on the 7th November 2022,the phone call was recorded at my property. I was eventually seen at 14-00 hrs after making a complaint at reception. My advice is to stay well clear of this firm.
Visited November 2022
Review titled CHEC Preston
Replied on 11 November 2022
Dear T.A.M Barton, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patient. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused due to the confusion around your appointment times and are pleased to see that you were seen in clinic and have passed your feedback onto our team to highlight learning to continually improve our services. Best wishes CHEC
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Review titled Convenient for me, and all fine.
Rated 5 stars out of 5
by Anonymous - Posted on 16 November 2022
Staff are very friendly, receptionist is approachable. Tests are comfortable. Clinic is clean
Visited November 2022
Review titled CHEC Preston
Replied on 16 November 2022
Dear patient, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Best wishes CHEC
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Review titled Great service, from start to finish, very welcoming
Rated 5 stars out of 5
by Anonymous - Posted on 17 November 2022
The Glaucoma tests are comfortable. It is sometimes a little difficult to get an appointment, but I always get there in the end. I see CHEC at Warwick Gates
Visited November 2022
Review titled CHEC Preston
Replied on 18 November 2022
Dear patient, Thank you for your positive review. We are pleased to see you are happy with the service you received from CHEC. Best Wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2022
87 year old attended appointment was 10 minutes late due to taxi being late. Was then told after sitting in waiting room for 10 minutes that would have to make another appointment as unable to see. This is totally unacceptable.
Visited November 2022
Review titled CHEC Preston
Replied on 21 November 2022
Hello, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We would like to apologise for any inconvenience caused during your visit. We do ask patients to arrive slightly before their appointment times to alleviate these types of issues, however we completely understand that this would have been out of the patients’ control. If you wish us to investigate this matter further, please email our quality team at: chec.quality@communityeyecare.org.uk Please provide the patients full name, postcode, date of birth and details of your review so that we can review and provide the appropriate feedback to the team to continually improve service for our patients. We shall kindly await the above details. Best wishes CHEC
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Review titled Very disappointed
Rated 1 star out of 5
by Mrs Adam - Posted on 01 November 2022
My mum had an appointment at this clinic. We got late by half an hour because there was a breakdown on the main road outside the clinic itself. So went to reception and explained to her. She was very rude from the beginning tod us we would have to re book then she wouldn't let me answer any questions without asking my mum first. I am allowed to speak on my mums behalf everywhere cause she is elderly and can't speak English. She was so arrogant and rude even when I tod her she was rude she still try to be polite in anyway as if she didn't give a care in the world how she made me and my mum feel. I suffer from anxiety so I was not in the best situation. Anyway we will not be using that clinic we requested to be requested to another clinic instead. I have already spoke to someone at chec customer services about this. Why should staff be able to speak to patients carers this way? It is not exceptable.
Visited November 2022
Review titled CHEC Preston
Replied on 02 November 2022
Dear Mrs Adams, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients. Our patients are our utmost priority, and we value all feedback. This is certainly not how we expect our patients to be treated and would like to investigate this further and so kindly ask that you send the patients name, date of birth and postcode to: chec.quality@communityeyecare.org.uk. We shall kindly await the above details. Best wishes CHEC
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Review titled Repeatedly poor service - do not go here - CHEC New Cross
Rated 1 star out of 5
by Anonymous - Posted on 18 April 2023
This clinic is happy to accept referrals - you get seen quicker than waiting for an eye clinic within a hospital. From the very start the service of appts , wait times in clinic, procedure, were awful. The aftercare is minimal. If you have problems after surgery you are spoken to with minimal information - just give another set of eye drops. Chasing up appt which has not been given you are sent a text as if you are just starting the process all over again without any regard for history. Customer service no. mentioned on this site has not been working for the last 5 days. I wish I had stuck to a proper NHS clinic. This clinic is private and accepts overflow from NHS and funding for taking patients. I can find no good words to say about it.
Visited November 2022
Review titled CHEC Preston
Replied on 20 April 2023
Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We never wish for our patients to feel unwelcomed and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process frustrating at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We have been experiencing issues with our telephone lines which have since been resolved, with the most up to date contact details below. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, date of birth and postcode or call on 0344 264 4160.