CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Very professional service
Rated 5 stars out of 5
by Stephen - Posted on 12 June 2024
CHEC Blackpool was staffed by extremely friendly, professional and caring staff. Appointment time was good with minimal waiting time to be seen. Thank you.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Stephen, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and friendly ensuing a patients journey runs smoothly for them. We hope all went well with your appointment. Best wishes CHEC
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Review titled Excellent Eye Clinic
Rated 5 stars out of 5
by Christopher Brown - Posted on 17 June 2024
Consultation on time Very polite Doctor with good interchange on a number of topics Through examination Good outcome All in all very impressed
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Christopher Brown, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, polite and knowledgeable, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor service
Rated 1 star out of 5
by Stuart Holliday - Posted on 17 June 2024
I received a letter and email regarding a pre-endoscopy appointment scheduled to take place by telephone at 09:30 on 14th June. As I could not make this appointment I rescheduled for 13:00 on the same day. Despite this someone tried calling at the original appointment time and I received a text stating I had missed the appointment. I contacted the company straight away, they stated I would need to reschedule. An appointment was made then and there for 17th June at 12 midday. I received a call that morning to state that I had been given a wrong slot, and re-arranged for 15:10 the same day. At 15:29 I received a call which hung up when I answered. I then attempted to contact the caller but went through to the 'wrong office' and was told that someone would call back. I then received a call at 15:39 however the caller stated the line was bad and then the call dropped. You can imagine the anxiety I am experiencing with an undiagnosed condition which I wish to resolve asap. This system appear flawed and the 'pre-assessment' could be done by my GP.
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Stuart Holliday, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We are continually developing the avenues of communication available to our patients and are most sorry to hear you found the process challenging at times. We always wish for our processes to remain clear and ensure our service is accessible to all. We never wish for our patients to feel anxious and strive to ensure our patients are cared for and remain well informed throughout their treatment. We are again sorry to hear of your dissatisfaction. Should you wish to discuss any concerns further or discuss your appointments you can do so by calling us on 0344 264 4160, or via email on customerservices@communityeyecare.org.uk.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Great service seen on time, very professional and made to feel at ease. the service I've received has been excellent. The only problem I have is booking the appointment on line, they send a message to book which I do with no problems and then you get another the following day to book again this is very confusing. It has happened on several occasions as I have been attending Chec for a couple of years now, I ring to report the confusion and you get a pre recorded answer machine telling you to ignore the second booking as there's a glitch in the system.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your positive review. We are pleased that you are satisfied with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional and efficient, ensuring a patient’s journey runs smoothly for them. Best wishes CHEC
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Review titled Very good treatment
Rated 5 stars out of 5
by Anonymous - Posted on 12 June 2024
The staff were very welcoming and supportive and also explained everything very well and slowly so i understood the process. They were kind and caring. I would recommend them to other family and friends if they needed similar treatment.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be kind, caring and informative, ensuring a patient is well-informed about their appointments and treatment. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Friendly Staff and Fast Appointments
Rated 5 stars out of 5
by Graham Lockett - Posted on 14 June 2024
From 1st appointment the staff were very helpful and put me at ease, they explained what would happen with the eye surgery which all went to plan and said to call them if I had any worries after surgery
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Graham Lockett, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We are glad to hear all went well with your surgery. Best wishes CHEC
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Review titled Faultless Care (CHEC Warrington)
Rated 5 stars out of 5
by John Dunbavand - Posted on 09 May 2024
My 2nd cataract surgery was in my opinion a superb example of patient care. My surgeon and all the other staff were great ambassadors for CHEC.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear John Dunbavand, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC for your recent surgery. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We aim to continue this high standard for all our patients. Best wishes, CHEC
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Review titled Excellent (CHEC Warrington)
Rated 5 stars out of 5
by Helen C - Posted on 09 May 2024
It was a very quick process from the consultation to the procedure. Very friendly and helpful staff.
Visited May 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Helen C, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be friendly and helpful, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Poor admin/customer experience for changing appointments
Rated 2 stars out of 5
by Anonymous - Posted on 15 May 2024
Not possible to rearrange my appointment (cancel & rebook) online - can only do by telephone. When I asked the operator why they didn't provide an online option (given that their initial appointment scheduling is done electronically by text offering choice of appointments, so I expected the same for rearranging), they said something to the effect that they didn't do that as otherwise people could be cancelling & rebooking their own appointments all the time. As the 'customer' that's kind of the point - it needs to be easy to cancel & rearrange appointments because other things come up and it's not always easy to make telephone calls (I was abroad and tend not to make/take voice calls). I had to email to cancel (actually I've no idea if the appointment has actually been cancelled, not had any written/text confirmation), lots of missed calls from them with no message left when I was abroad & at home (I don't pick up calls from numbers I don't recognise & repeated calls get blocked on my phone). Still got to find time to call them - Chec's service would be much improved by offering an online booking, cancellation & rearrangement option.
Visited May 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction when attempting to reschedule your appointment. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. Our patients are our utmost priority, and we value all feedback. We are continuously reviewing and developing our bookings app to further improve its functionality and accessibility, we have passed your comments through to our IT department for consideration along with their updates. Should you wish to discuss any concerns further please feel free to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Basingstoke Chec
Rated 5 stars out of 5
by Anonymous - Posted on 23 June 2024
Excellent treatment. Unexpectedly prompt, courteous. Interaction with surgeon was a bit brief, but so was the whole procedure! No follow up call next day, which would have been nice. I could have told them how easy the whole experience was. A bit at sea now with very unbalanced vision and four weeks until optician appointment. I was so relieved to be out, that I did not have practical questions ready. So, maybe longer in despatch might be a good idea.
Visited May 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Patient, Thank you for your positive review. We are delighted that you are happy with the service you treatment from CHEC. Our colleagues strive to be courteous, professional and informative. Our post operative literature will provide patients with the relevant information, and our colleagues are contactable via telephone for any further questions. Best Wishes, CHEC