CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
At the first appointment I was treated in a very cold manner. At the second appointment I was booked in for treatment only to be told half an hour later I couldn’t have the treatment. The reception staff had no clue about the protocol. The third appointment was fine, asides from the fact the dr kept raising her voice at me even though my hearing is good. It’s extremely difficult to get into the building. It’s not easily accessible. It’s impossible to get in with a wheelchair unless you bring someone to help. The staff will not open the door for you. I witnessed a man trying to get out of the building but the staff would not get up and assist him, this was done by a member of the public. I witnessed a lady fall after her appointment and a member of the public helped. The staff don’t ensure patients get back to their seats or get to reception after their appointment, they promptly close the door on them. A huge disappointment. The
Visited July 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of the issues you have faced upon contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients along with ease of access. We strive to ensure patients remain well informed about their care and are sorry if this was not reflective in your case and for any inconvenience caused; we never wish for patients to deem our service as negative and wish to ensure our service is accessible to all. Should you wish to discuss any concerns further we welcome you to email us on customerservices@communityeyecare.org.uk or call on 0344 264 4160.
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Review titled Great practice.
Rated 4 stars out of 5
by Emm Enn - Posted on 01 July 2024
Very polite staff who put me at ease. Very friendly service. Definitely recommend. Care was exceptional.
Visited July 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Emm Enn, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Such long waiting time
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
My appointment was for the afternoon, however, the hospital called me to ask if I can come earlier during the day. I arrived 10 mins early, but after one hour of waiting, it’s still not my turn. If they don’t have availability, why would they call me to come in? My wife who gave me a lift have other things planned, but because this, she can’t keep her original plans. This is very frustrating and unprofessional!
Visited July 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.
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Review titled Not as good as the NHS
Rated 2 stars out of 5
by Keith - Posted on 22 July 2024
Appointment at 10am, ask to attend 30 mins prior to provide details etc. I arrived at 9.30am, around 10.25am I was called in. Staff very friendly, competent, no problem at all. Colonoscopy procedure didn’t commence until approx 11.15, again staff friendly, efficient, competent and all went well. Discharge OK, however when I get home and read the paperwork, it includes a leaflet about banding my piles during the procedure, to my knowledge tiny piles were mentioned to me, however nothing about them being banded. Have I had any piles banded or not? Why was I ask to attend 30 mins before my appointment when you are not seen until much later than even my appointment time? This is my second appointment at CHEC and both times the appointment times were delayed, when I attend the QMC for this procedure (which I have at least twice a year) they are more efficient and one time and quicker.
Visited July 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Keith, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. We wish to assure you that we expect high standard care to be provided for all our patients, we value all feedback, and our patients are our utmost priority. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry if this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.
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Review titled Very professional
Rated 4 stars out of 5
by Anonymous - Posted on 09 July 2024
Went for eye exam at Chec Blackpool-very pleasant staff and explained fully what actions they were taking.
Visited July 2024
Review titled CHEC Preston
Replied on 11 July 2024
Dear Patient, Thank you for your positive review. We are delighted to hear that you are happy with the service you received from the CHEC team at our Blackpool clinic. Our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Best wishes CHEC
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Review titled Avro court
Rated 4 stars out of 5
by GillianWest - Posted on 09 July 2024
Nowhere to park the car. Very busy industrial estate. Appointment location confusion Grateful for appointment much needed for Stuart West
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear GillianWest, Thank you for your positive review. We are pleased that you and Stuart are satisfied with the service received at their appointment. Our colleagues strive to be professional, caring and efficient, we always want a patients journey runs smoothly for them. Best wishes CHEC
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Review titled "Exceptional Care and Comfort During My Cataract Surgery"
Rated 5 stars out of 5
by Meenakshi battu - Posted on 06 August 2024
I came in for cataract surgery, feeling as nervous as a cat in a room full of rocking chairs, but the entire team put me at ease. They were so calming that I almost forgot I was there for surgery. The consultant was a delightful mix of professionalism and friendliness. His expertise and warm demeanor made all the difference. Thank you for the excellent service and the light-hearted atmosphere!
Visited July 2024
Review titled CHEC Preston
Replied on 13 August 2024
Dear Meenakshi battu, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointment. Our colleagues strive to be professional, caring and efficient, ensuring a patient is well-informed about the appointments and their condition. We always want a patient’s journey to run smoothly for them. Best wishes CHEC
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Review titled Amazing Service
Rated 5 stars out of 5
by Anonymous - Posted on 26 July 2024
Friendly efficient staff. A nice quiet setting in a residential area with lots of parking at Poundbury Dorset. I did not wait long for the appointment to be sent to me and I had a telephone check up before the face to face one.
Visited July 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear Patient, Thank you for your positive review. We are delighted to hear that you are happy with the service you received from our colleagues at CHEC Poundbury. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. Best Wishes, CHEC
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Review titled Clear, assuring practice
Rated 5 stars out of 5
by Stan - Posted on 17 July 2024
Dealt with politely, quickly & good explanation off what was being done, A follow up appointment was made for me by the person who carried out my procedure.
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear Stan, Thank you for your lovely review. We are pleased that you are happy with the service you have received from CHEC. Our colleagues strive to ensure that patients are comfortable and well-informed during their time with us, we always want a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Very efficient
Rated 5 stars out of 5
by Jean - Posted on 05 July 2024
Punctual and friendly member of staff. Excellent service for which I am very grateful and hope to have a successful outcome. The technology used to address my poor vision was very impressive
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Jean, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, friendly and efficient ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC