CHEC Preston
Head Office, 1-6 Star Building, Olivers Place, Fulwood, Preston, Lancashire, PR2 9WTPatient ratings and reviews
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Reviews
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Review titled Fantastic service
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Very happy with the service received at CHEC in Preston. I've been having glaucoma checks for years and always dreaded the visual field test. I was anxious when I went in but the lovely girl with tattoos doing my test was the first person to properly explain how it works and she really put me at ease. I was also amazed at how quickly I was able to get my appointments. I would recommend CHEC in Preston to family and friends who may be needing a similar service.
Visited July 2024
Review titled CHEC Preston
Replied on 06 August 2024
Dear Patient, Thank you for your lovely review. We are delighted to hear that you are happy with the service you received from our colleagues at CHEC Preston and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Best wishes, CHEC
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Review titled Friendliest Staff
Rated 5 stars out of 5
by Elena - Posted on 12 July 2024
From the moment I walked in, every single staff member made me feel comfortable and greeted me with a smile. The Doctors and Nurses involved in my procedure, all made me feel at ease and comforted me during the periods I needed it. Every single of one them left a positive impact on me :)
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear Elena, Thank you for your lovely review. We are delighted that you are happy with the service you received from CHEC and that you were put at ease during your appointments. Our colleagues strive to ensure patients feel safe, comfortable and well-informed throughout their visits. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled CHEC eye check
Rated 5 stars out of 5
by Anonymous - Posted on 05 July 2024
I was seen promptly. Tests were explained and completed well and was advised I would hear in 2 weeks.
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear patient, Thank you for your positive review. We are pleased that you are happy with the service you received from CHEC. We hope all went well at your appointment. Best wishes CHEC
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Review titled Absolutely amazing
Rated 5 stars out of 5
by Tracy Rothwell - Posted on 08 July 2024
A great experience for my Dad. All of the staff are welcoming and attentive. The waiting times are short and things were explained clearly for my Dad who struggles due to previous strokes. Very clean and accessible areas. Would highly recommend
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Tracy Rothwell, Thank you for your kind review. We are pleased that you and your dad are happy with the service he received from CHEC. Our colleagues strive to be welcoming, caring and attentive ensuing a patients journey runs smoothly for them. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Fantastic Facility And People
Rated 5 stars out of 5
by Chris Sipos - Posted on 05 July 2024
The manager was superb as was her team. Having an eye operation is very scary but she was fantastic and she held my hand through the whole operation. All the staff and doctors were of the highest quality. Visiting CHEC was like visiting friends and I was treated like a person not just a number as with most other hospitals or doctors I visit. Brilliant and superb, I could go on but I think you get the idea now.
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Chris Sipos, Thank you for your superb review. We are delighted that you are happy with the service you received from CHEC. Our colleagues strive to be professional, caring and efficient ensuing a patients journey runs smoothly for them. We hope all went well with your surgery. We aim to continue this high standard for all our patients. Best wishes CHEC
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Review titled Extremely good service. All staff were helpful and friendly
Rated 5 stars out of 5
by B.Kerr - Posted on 16 July 2024
CHEC Warrington - My review was done promptly and efficiently. The results were explained very clearly. Thank you so much.
Visited July 2024
Review titled CHEC Preston
Replied on 17 July 2024
Dear B.Kerr, Thank you for your positive review. We are delighted to hear that you are happy with the service you received from the CHEC team at our Warrington clinic. Our colleagues work hard to ensure patients receive high quality and efficient care and remain well informed throughout the treatment. Best wishes CHEC
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Review titled Avro house
Rated 4 stars out of 5
by Xxx - Posted on 09 July 2024
Staff were great as we were 20 minutes late due to confusion about location of the appointment ( had called ahead to inform) Nowhere to park the car as situated in the middle of industrial estate and limited spaces for patients. Had to drop off patient and park the car and walk a distance.
Visited July 2024
Review titled CHEC Preston
Replied on 09 July 2024
Dear Xxx, Thank you for your positive review. We are pleased that you and the patient are happy with the service they received from CHEC. Our colleagues strive to be professional, caring and efficient, we always want a patients journey runs smoothly for them. Best wishes CHEC
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Review titled Fast and efficient
Rated 5 stars out of 5
by Jason Skinn-Cotton - Posted on 06 June 2024
Had appointments here 4 times. Twice for eye scans and twice for results and on each occasion I have been dealt with professionally and courteously. Pleasureable experience each time.
Visited June 2024
Review titled CHEC Preston
Replied on 05 July 2024
Dear Jason Skinn-Cotton, Thank you for your kind review. We are thrilled with your satisfaction of your time with us, and are happy to hear of the high continuity of care you received. All of our colleagues strive to ensure patients are comfortable and well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Fantastic service
Rated 5 stars out of 5
by Joanne Bradshaw - Posted on 11 June 2024
My appointment went very well. The doctor was lovely and put me at my ease. He was very knowledgeable and explained things thoroughly.
Visited June 2024
Review titled CHEC Preston
Replied on 04 July 2024
Dear Joanne Bradshaw, Thank you for your positive review. We are delighted that you are happy with the service you received from CHEC. It’s great to hear your doctor was lovely and put you at ease. Our colleagues strive to be professional, caring and knowledgeable, ensuring a patient is well-informed about the appointments and their condition. Thank you for taking the time to provide feedback. Best wishes CHEC
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Review titled Unprofessional
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2024
Appointment was 20 to 3 had to wait a hour and half to be seen then was told that we were meant to be given eye drops half a hour before the appointment so after was called was given them and had to wait a further 40 mins
Visited June 2024
Review titled CHEC Preston
Replied on 20 August 2024
Dear Patient, Thank you for your review. We are sorry to hear of your dissatisfaction following your contact with CHEC. Our patients are our utmost priority, and we value all feedback. We always try to limit waiting times in our clinics but there may be instances where unexpected delays arise, and this is unavoidable to ensure all patients receive the necessary level of care they require. In these instances, we always aim to notify patients of any delays at the earliest possible opportunity, we are sorry this was not the case at your visit and apologise for any inconvenience caused. Should you wish to discuss any concerns further please email us on customerservices@communityeyecare.org.uk providing your name, address and NHS number or call on 0344 264 4160.