Dorking Healthcare Limited (DHC)
DHC Outpatients at Dorking Hospital, Off St Paul's Road West, Horsham Road, Dorking, Surrey, RH4 2AAPatient ratings and reviews
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Reviews
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Review titled Poor support for medical team
Rated 2 stars out of 5
by Eric Flint - Posted on 22 December 2022
Twice I have waited months for biopsy results and had to chase on numerous occasions. Still waiting for results of a biopsy taken in September. Medical staff excellent but the lab service or record keeping is appalling.
Visited December 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 16 January 2023
Thank you for your feedback, Mr Flint. We're sorry that you have experienced a delay in receiving your results. After receiving your review we were able to contact you directly and explain that unfortunately the external laboratory responsible for processing samples is taking longer at the moment. They have a plan in place to return to their usual timeframes, although we may continue to see some delays in the interim period. Please be assured that as soon as we receive results we are updating patients with a results letter and follow up appointment if necessary. Thanks, DHC
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Review titled An Excellent Facility
Rated 5 stars out of 5
by Anonymous - Posted on 03 November 2022
We are very fortunate to have Dorking Hospital which provides a range of outpatient specialist services efficiently without all the hassle of a major hospital.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2022
Dear Patient, Thank you for your kind comments completed on our Patient Feedback. All our Teams strive to give a positive Patient experience, so your response is much appreciated. Kind Regards Duty Manager
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Review titled Friendly welcoming and brilliant service
Rated 5 stars out of 5
by Julian Sawyers - Posted on 14 November 2022
Weekend appointment which was great as no need to take time off work. Ample free parking was wonderful. Clean and well maintained facilities, lovely friendly receptionist and no longer wait for my appointment. Consultant was extremely professional, and gave a full assessment. She was polite and had a great bedside manner so no need to be anxious. I wish all medical appointments in other facilities were as great as this....
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 14 November 2022
Dear Julian, Thank you so much for taking the time to let us know about your recent visit to Dorking Healthcare. It is so lovely when a patient has a genuinely great experience with us and we will make sure to pass on your positive comments to our teams. Thank you again. Kind Regards Duty Manager
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Review titled Very rude
Rated 1 star out of 5
by Anonymous - Posted on 14 November 2022
The consultant I saw was very very rude to me, although he has booked me for further treatment at East Surrey hospital, then back to him I will see if I can get to see someone else, as Hurt my mental health. I know he has a job to do but his bed side manner could I.prove greatly I cried after seeing him.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 14 November 2022
Dear Patient, Firstly, thank you for taking the time to tell us about your experience with us at Dorking Healthcare. We are sorry to hear your appointment was less than satisfactory but as you have not provided any details regarding your appointment, it would be difficult to address these matters for you. If you would like us to look into your appointment and see how we could give you a better experience next time, please email: duty.dhc@nhs.net. Kind Regards Duty Manager
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Review titled Welcoming and personal practice
Rated 5 stars out of 5
by Melanie billings - Posted on 03 November 2022
I would like to say how friendly everyone was and how efficient the receptionists were . Keeping times up on the board for waiting etc. facilities ie toilets were imaculate and as for my consultant she was so understanding and helped me so much. I am so glad my gp referred me there. A very clean and calm place. Also had a coffee in the league of friends very nice and cosy. Thank you Melanie
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2022
Dear Mrs Billings, Thank you so much for taking the time to send us such positive comments about your appointment here at Dorking Healthcare. We will be sure to pass on your feedback to the teams concerned who always appreciate to hear these. Many thanks again. Kind regards Duty Manager
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Review titled Rare Gem
Rated 5 stars out of 5
by Amanda Wheatland - Posted on 22 November 2022
My experience with this respiratory consultant over several years has been one of relief, as opposed to frustration. He is kind and caring and he gives me time to speak and he listens carefully. I feel heard, understood and he has thoroughly investigated my chronic health issue doing his utmost to get to the bottom of it. An experience I’ve not had repeated by other consultants I’ve had contact with. His whole manner is one of kindness, concern and an experienced knowledge, he does not rush and there’s plenty of space in the appointment to discuss the matter, and yet he mostly seems to run on time. I wish there were more like him. I can only imagine how difficult his job has been since the pandemic and how stretched, exhausted and stressed he must be but his manner has never wavered. I feel that he’s given me the best possible care and attention if only I could say that about the way my two other chronic conditions have been managed. I wish I could name him here because he deserves recognition, he’s outstanding.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 21 December 2022
Dear Mrs Wheatland, It was so lovely to receive such a positive response on our Patient Feedback. We have identified your Consultant, and had pleasure in forwarding your comments to him, which I'm sure he will appreciate. At DHC, we try and make our Patient's experience a positive one, so it is rewarding for us to hear that our Consultants and the Teams here, are going above and beyond for our Patients. With Kind regards Duty Manager
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Review titled Very pleased.
Rated 5 stars out of 5
by E. Campos - Posted on 10 November 2022
I was very grateful to have today appointment in advanced because of a cancellation. I was seeing by my rheumatologist, she was very attentive about my problems and advised me about the medicines and treatment to follow. I should be seeing her in about 3 months time.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 11 November 2022
Dear Miss Campos, Thank you so much for taking the time to complete our Patient Feedback, which has been much appreciated within our Teams. Where possible, we always try and bring patient appointments forward when a cancellation arises and are glad you had a positive experience with Dorking Healthcare. Kind Regards Duty Manager
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Review titled Good Experience
Rated 5 stars out of 5
by Michael Shaw - Posted on 01 December 2022
I attended the Glaucoma monitoring clinic at Dorking Hospital. I was seen on time, all the staff were very pleasant and the consultant was excellent in his explanation on my eye conditions.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 December 2022
Dear Michael, Thank you for taking the time to reply to our Patient Feedback survey. We are pleased you had such a positive experience at your Ophthalmology appointment recently, as it is always lovely to be able to pass on these comments to our Teams. Kind Regards Duty Manager
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Review titled Friendly , easy find hospital . Great Consultant
Rated 5 stars out of 5
by Sarah Edwards - Posted on 22 November 2022
Arrived early , easy parking. Community feel , clean , welcoming staff. Consultant professional , knowledgeable and respectful . Very human , great manner . Thank you all
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 02 December 2022
Dear Sarah, Thank you for your review and overwhelmingly positive feedback, we are really pleased that you feel this way. We will make our team here in Outpatients aware of your comments. With our thanks, DHC Duty Manager
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2022
The appointment was made soon after the referral from my GP. I then had the opportunity of an earlier appointment due to a cancellation. On both occasions the person I dealt with was very helpful. The appointments were immediately confirmed by letter. The appointment was by telephone and the consultant rang me exactly on time. He was very helpful and fully explained the situation and his recommendations.
Visited November 2022
Review titled Dorking Healthcare Limited (DHC)
Replied on 07 November 2022
Dear Patient, We really appreciate you taking the time to send us Patient Feedback about your recent visit to Dorking Healthcare. It was also good to hear about the speedy response times to your referral and subsequent appointment and your positive experience with us. Kind Regards Duty Manager