Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Excellent facility
Rated 5 stars out of 5
by Louise - Posted on 12 July 2024
The staff were very professional, as well as being friendly and helpful. They made the experience as straightforward and as easy as it could be. I felt in very capable hands. Thank you!
Visited July 2024
Review titled Healthshare Ltd
Replied on 15 July 2024
Dear Louise, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1841308 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Good practice
Rated 5 stars out of 5
by ms Karen Bishop - Posted on 26 July 2024
The physiotherapist was amazing so helpful the last one I saw she is getting me appointment for MRI for my knee . And one of the receptionist was friendly and helpful
Visited July 2024
Review titled Healthshare Ltd
Replied on 29 July 2024
Dear MS Bishop, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s physiotherapy. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1847858, and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, Kind regards Healthshare Group
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Review titled Sonogram
Rated 4 stars out of 5
by Ander - Posted on 16 July 2024
Appointment was on time, staff very polite, all well explained, very good experience. Very comfortable during treatment. And GP practice contacted me with acknowledgement of results within expected time frame.
Visited July 2024
Review titled Healthshare Ltd
Replied on 16 July 2024
Dear Ander, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1842668 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Health share top class provider
Rated 5 stars out of 5
by Anonymous - Posted on 30 July 2024
Booked in for an MRI scan , wait less than two weeks .Clean and relaxing environment, professional staff .
Visited July 2024
Review titled Healthshare Ltd
Replied on 31 July 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI service. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1849334 , With your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great service
Rated 5 stars out of 5
by Julia Rees - Posted on 25 July 2024
I had an appointment with a young physio consultant from the MSK team in The Howard Venue, Hextable. He was thorough, took time to listen to me & answer my questions. Explain my condition & give me a realistic recovery time. Examine me & give me some very important advice about the medication that I had been prescribed. He explained the next steps in my recovery. Excellent service, thank you.
Visited July 2024
Review titled Healthshare Ltd
Replied on 25 July 2024
Dear Julia, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s MSK services at The Howard Venue, your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Professional and looked after
Rated 5 stars out of 5
by Alan - Posted on 12 July 2024
The gentleman that did the scan was through and well liked. He did his scan with thoroughness. Not a bad experience
Visited July 2024
Review titled Healthshare Ltd
Replied on 15 July 2024
Dear Alan, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s scanning services and you found the staff to be thorough. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1841178 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 17 July 2024
Very efficient, made me feel comfortable and at ease. Lovely and friendly service. When I called to make the appointment via my referral I was offered an appointment the following day, I wasn’t kept waiting and the two ladies who helped me made me feel very comfortable and relaxed.
Visited July 2024
Review titled Healthshare Ltd
Replied on 17 July 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number:1843393 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Speedy service
Rated 5 stars out of 5
by Anonymous - Posted on 01 August 2024
Excellent and speedy service. The initial telephone contact was done by a pleasant and efficient person who was very clear and helpful. At the clinic the assistant at the scan was pleasant although the person who carried out the scan made no communication either before or after the procedure.
Visited July 2024
Review titled Healthshare Ltd
Replied on 01 August 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services however we would like to address your comments regarding lack of communication so that we can learn from this, so we would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1850119 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Convenient location
Rated 5 stars out of 5
by Anonymous - Posted on 10 July 2024
I was seen within 10 minutes of arriving for my appointment. I was dealt with in a friendly and courteous manner. It was in a very convenient location and made the whole experience much better than having to travel to a mai n hospital. Would be happy to attend this Clinic again
Visited July 2024
Review titled Healthshare Ltd
Replied on 11 July 2024
Dear patient, thank you for taking the time to provide this feedback. We are pleased to hear that you found the service to be friendly and courteous at your appointment. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1839922 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Good service
Rated 5 stars out of 5
by Janice - Posted on 24 July 2024
Was feeling a little nervous about MRI but felt reassured by helpful staff who made sure I was comfortable gave me a panic button in case I had any issues. Thankfully all went well.
Visited July 2024
Review titled Healthshare Ltd
Replied on 25 July 2024
Dear Janice, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI service and found our staff to be helpful. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number:1846519 name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group