Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Very Good Healthcare Practice
Rated 4 stars out of 5
by Anonymous - Posted on 19 June 2024
I recently had an ultrasound scan and was treated with respect and care. I was also kept informed what was happening. I am a very nervous patient and am 81 years old but felt comfortable and reassured
Visited June 2024
Review titled Healthshare Ltd
Replied on 20 June 2024
Dear patient, many thanks for your kind feedback. We are pleased to hear that you have had a positive experience of using Healthshare’s ultrasound services and received great care. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1829927 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Great diagnostic centre
Rated 5 stars out of 5
by Anonymous - Posted on 13 June 2024
Wembley centre for health and care. The staff was professional, friendly and caring and they explain the procedures in simple terms. The minute you arrive they greet you and they go through the procedures with care and dignity. Very please with their services.
Visited June 2024
Review titled Healthshare Ltd
Replied on 13 June 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services at the Wembley centre for health and care. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Great service
Rated 5 stars out of 5
by Jan - Posted on 05 June 2024
Such an efficient experience all round got results next day and my treatment next week. Well done NHS
Visited June 2024
Review titled Healthshare Ltd
Replied on 06 June 2024
Dear Jan, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1822874 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Nina - Posted on 24 June 2024
I was very impressed with the level of professionalism. Also made to feel relaxed. The preparation details helped with the appointment too.
Visited June 2024
Review titled Healthshare Ltd
Replied on 24 June 2024
Dear Nina, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be professional and that you were made to feel relaxed. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: Many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1831993 , and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group.
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Review titled Nice staff but felt rushed
Rated 3 stars out of 5
by Kate - Posted on 05 July 2024
I attended the clinic for an abdominal and pelvic ultrasound. The preparatory instructions were clear; basically had to fast for 6 hours and drink a whole lot of water. The two individuals conducting the scan were pleasant and professional however the process felt quite rushed. When I have had these scans before, I have always been asked to change into a gown but here I basically had to take my shorts off and tuck my t-shirt into my bra which felt a bit undignified. When the scan was over I could have done with a moment to just sit and at least have a cup of tea before I was let out of a fire door straight into the car park, but I was indeed let out of a fire door straight into the car park. This is no criticism of the individuals who did the scan as they are probably under time pressure and that’s probably just the process. It could do with refining.
Visited June 2024
Review titled Healthshare Ltd
Replied on 05 July 2024
Dear Kate, thank you very much for taking the time to provide feedback about your appointment at one of our clinics. We do take all of the comment we receive seriously and would like to look into further so this can be addressed for future patients , if you would like us to do this please sent an email to pals@healthshare.org.uk with comment reference number: 1837327 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Thank You!
Rated 5 stars out of 5
by Christine Skelton - Posted on 13 June 2024
Each member of staff I spoke to was extremely friendly and courteous. The person who dealt with my situation was most reassuring and inspired confidence. Thank you for a great visit.
Visited June 2024
Review titled Healthshare Ltd
Replied on 14 June 2024
Dear Christine, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1827007 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Lovely clean and relaxed practice
Rated 5 stars out of 5
by Louise Durrant - Posted on 25 June 2024
Being petrified of having an Mri I got through it. The technician let me go in feet first which helped. It was a cool room which also really helped he checked I was ok before he began. On the ceiling is a light tile of the sky this really helped me. The waiting room was lovely, toilets clean and a little drive in and a woodland where I saw a man walking. Parking is free and plentiful. Whilst I was petrified and I could hear my heart over the earplugs and earphones and machine I got thru it and think this was down to the atmosphere of the place it didnt feel like a clinic the receptionist were freindly and overall even though I was petrified and dreaded going id give it a 10 out of 10.
Visited June 2024
Review titled Healthshare Ltd
Replied on 26 June 2024
Dear Louise, many thanks for your kind feedback and for sharing your MRI experience. We are pleased to hear that you were put at ease and the surroundings contributed for a positive experience of your MRI. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1832621 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Fabulous experience!
Rated 5 stars out of 5
by Erich - Posted on 06 June 2024
Extremely well appointed clinic, offering quick access to services to my Gps' Surgery. No hurried pace and kind welcoming words from receptionists, nursing assistants and the doctor I met during my visit. Excellent service from all professionals and a stressless experience for me. Thank you.
Visited June 2024
Review titled Healthshare Ltd
Replied on 06 June 2024
Dear Erich, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1822918 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Superb clinic
Rated 5 stars out of 5
by Maria - Posted on 17 June 2024
As an NHS patient in a private clinic I was a little concerned as to how I would be treated. My treatment could not have been any better. All staff from reception, nurses and surgeon were amazing. I was informed every step of the way through my surgery and after treatment. Excellent communication for follow up appointments. I could not recommend this clinic more highly. A definite 10 out of 10 for me.
Visited June 2024
Review titled Healthshare Ltd
Replied on 18 June 2024
Dear maria, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services and was happy with your treatment throughout your visit. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1828641 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Great Practice
Rated 5 stars out of 5
by Julie - Posted on 06 June 2024
They were very helpful, friendly and professional. The scan results were sent to my Doctors very quickly.
Visited June 2024
Review titled Healthshare Ltd
Replied on 07 June 2024
Dear Julie, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly and professional. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1823332 , and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group