Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Excellent Care
Rated 5 stars out of 5
by Carla Foster - Posted on 25 June 2024
Professional and welcoming staff. Comfortable clean environment. Great care by radiologist who was reassuring and informative. Felt extremely lucky to have been referred to this practice
Visited June 2024
Review titled Healthshare Ltd
Replied on 26 June 2024
Dear Carla, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s radiology services. We are pleased you found the staff professional and welcoming when you visited. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1832766 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Very efficient
Rated 5 stars out of 5
by Anonymous - Posted on 21 June 2024
The clinic is conveniently located. Easy to find and plenty of parking. I was seen exactly on time for a U/S scan. Staff courteous and helpful.
Visited June 2024
Review titled Healthshare Ltd
Replied on 21 June 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound service and found our Staff to be courteous and helpful. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1830933 , with your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Just superb
Rated 5 stars out of 5
by Anonymous - Posted on 04 June 2024
Visited the Healthshare clinic in Norwich for an ultrasound guided injection yesterday and I cannot fault them for the wonderful way I was treated. The clinic itself is very modern and clean, sadly nothing like many of the NHS clinics I have visited. The staff were friendly, pleasant and efficient and took great care of me. This is how all medical treatment should be.
Visited June 2024
Review titled Healthshare Ltd
Replied on 05 June 2024
Dear patient, many thanks for sharing your comments with us. We are delighted to hear that you had a positive experience at your USGI at Healthshare clinic Norwich. We are very pleased to hear that you received the highest standard of care. Your comments have been forwarded to the team who will be delighted to receive your feedback. Best regards Healthshare Group
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Review titled Pleasantly surprised
Rated 5 stars out of 5
by Stephen - Posted on 24 June 2024
After an uncomfortable experience of an MRI Scan 20 years ago, I was dreading this. However I need not have worried. The staff and facilities were excellent and I was completely happy with the process.
Visited June 2024
Review titled Healthshare Ltd
Replied on 24 June 2024
Dear Stephen, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI services, especially having a previous uncomfortable experience. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1831639 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Pleasant appointment
Rated 5 stars out of 5
by Sara Austin - Posted on 20 June 2024
The ladies were very courteous, polite and welcoming. They made sure I was comfortable throughout my scan, they answered all my questions etc. The whole experience was great, down to the lovely ladies that done my scan. I wish all my appointments were like this.
Visited June 2024
Review titled Healthshare Ltd
Replied on 21 June 2024
Dear Sara, many thanks for sharing your comments with us. We are delighted to hear that you have had a Pleasant appointment using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1830553 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled great staff but clinical protocols need work
Rated 4 stars out of 5
by Terry - Posted on 26 June 2024
Staff at Highcroft, Nottingham were wonderful in their general approach. However when you have had an "all clear" from the sonographer for ultrasound of another organ on previous visit, being told to "discuss with GP" this time will freak some people out.
Visited June 2024
Review titled Healthshare Ltd
Replied on 27 June 2024
Dear Terry, thank you very much for taking the time to provide this feedback, we do take all comments very seriously. We strive to deliver the very best service at all times, so we are disappointed that we have not achieved this. This has now been passed on to the Manager of the clinic that you attended to address and to learn from your feedback, we also do appreciate the kind comments that you made regarding the general approach that you did receive. Best Wishes Healthshare Group
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Review titled Very impressed
Rated 5 stars out of 5
by Maggie Hayward - Posted on 28 June 2024
The men were very kind and made sure I was comfortable at all times and made sure I was completely able to get up and go home
Visited June 2024
Review titled Healthshare Ltd
Replied on 28 June 2024
Dear Maggie, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1834460 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Professional and efficient
Rated 5 stars out of 5
by Robin Morton - Posted on 21 June 2024
I was greeted by a polite front desk attendants and was kindly assisted by them to the MRI waiting area. The radiographer greeted me and was very professional and friendly. A pleasant experience. Thank you
Visited June 2024
Review titled Healthshare Ltd
Replied on 21 June 2024
Dear Robin, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s MRI services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1830647 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Great centre
Rated 5 stars out of 5
by Rita Scanlon - Posted on 18 June 2024
I had to visit the Pinn medical centre for an ultrasound scan. What lovely service I received. They were helpful, professional and explained exactly what was happening
Visited June 2024
Review titled Healthshare Ltd
Replied on 18 June 2024
Dear Rita, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s ultrasound services at the Pinn Medical Centre, your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Very good experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 June 2024
The consultant & team I had with me for my procedure were excellent. Very friendly & put me at ease whilst being professional & I couldn’t be happier with the way things went. Many thanks ☺️
Visited June 2024
Review titled Healthshare Ltd
Replied on 18 June 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services and you found the staff to be friendly and put you at ease throughout your procedure. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1828570 , your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group