Healthshare Ltd
Suite 9 & 17, 20 Churchill Square, Kings Hill, West Malling, Kent, ME19 4YUPatient ratings and reviews
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Reviews
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Review titled Very good service
Rated 5 stars out of 5
by Brian - Posted on 23 May 2024
Very polite and informative and knowledgeable and explained in terms that I could understand. Very helpful.
Visited May 2024
Review titled Healthshare Ltd
Replied on 24 May 2024
Dear Brian, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1816964 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Fantastic practice
Rated 5 stars out of 5
by Andrew. Ward - Posted on 17 April 2024
Very professional from the start really friendly people very caring my mri scan was explained to me in detail it lasted some forty minutes and when it had finished the nurse made sure I was OK before I left
Visited April 2024
Review titled Healthshare Ltd
Replied on 18 April 2024
Dear Andrew, many thanks for sharing your comments with us. We are delighted to hear that you had a positive, friendly and caring experience using Healthshare’s MRI services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1797060 and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2024
My whole experience was incredibly proffessional, reassuring, i was kept well informed, and treated with kindness and respect by the consultant and Nurse.
Visited April 2024
Review titled Healthshare Ltd
Replied on 07 May 2024
Dear Patient, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1806043 with your name and the name of the clinic you attended. Best regards Healthshare Group
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Review titled Warm and Welcoming Centre
Rated 5 stars out of 5
by Joan Matthews - Posted on 07 April 2024
I received excellent friendly care. I really felt looked after, and came away with a great sense of reassurance. Thoroughly professional and compassionate. Highly recommended Riverside Health
Visited April 2024
Review titled Healthshare Ltd
Replied on 08 April 2024
Dear Joan, many thanks for sharing your comments with us. We are delighted to hear that you had a positive experience using Healthshare West London services. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Beware parking fines at Brentford site
Rated 1 star out of 5
by Anonymous - Posted on 29 May 2024
Brentford Medical care excellent but ended up getting fined £100.00 by smartparking in spite of having entered my registration into the computer on the reception desk. I appealed the PCN but it was rejected by them and I have no means of proving their systems defecive.
Visited April 2024
Review titled Healthshare Ltd
Replied on 30 May 2024
Dear patient, thank you for providing us with your feedback. We are sorry to hear that you received a parking fine and your appeal was rejected. We have been advised to obtain your details so the Healthshare management at site can contest the fine for you. To enable us to correct this can you please email pals@healthshare.org.uk with comment reference number:1819109 and your name. We thank you for letting us know. Best regards Healthshare Group
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
I was looked after excellently from the moment I arrived. The appointment was punctual, the 2 technicians were kind and reassuring, as I hadn’t had an mri before. The scan was carried out quickly and efficiently, which I appreciated. The only complaint is that I had to get a bus and the walk from the bus to the clinic was treacherous, along a mud path next to a very busy road, and I took my life in my hands trying to cross the road. Luckily I rescheduled my appointment during daylight hours, as it would be dangerous while dark
Visited April 2024
Review titled Healthshare Ltd
Replied on 29 April 2024
Dear patient, thank you for taking the time to provide this feedback. We are pleased to hear that you found the MRI service to be excellent. We do hope that any future care that you receive meet these standards. We would like to pass on your comments to the team that cared for you and feedback about the route you had to take from the bus stop. If you would like to do this please email pals@healthshare.org.uk with comment reference number: 1802929 and the name of the clinic you attended. Best regards Healthshare Group
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Review titled My experience at the Pinn Medical centre
Rated 5 stars out of 5
by MARIA KATSORI - Posted on 19 April 2024
It was my best experience. The staff was very professional,, and kind. It was on time, and they explain me on my question. Thank you
Visited April 2024
Review titled Healthshare Ltd
Replied on 19 April 2024
Dear Maria, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services at the Pinn medical Centre. Your comments have been forwarded to the team. Best regards Healthshare Group
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Review titled Excellent service
Rated 5 stars out of 5
by Robert - Posted on 18 April 2024
The treatment that i was referred for a ultra sound of my abdomen was performed with my consent and was informed of what procedure I was having by the person doing my procedure
Visited April 2024
Review titled Healthshare Ltd
Replied on 19 April 2024
Dear Robert, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s ultrasound service. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with the Comment reference number: 1797932 , name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. Best regards Healthshare Group
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Review titled Fantastic Health Centre
Rated 5 stars out of 5
by Anonymous - Posted on 19 April 2024
A lovely fresh Health Centre. Plenty of seating and NHS information. Easy venue to find as on a main road. Plenty of parking. Staff very helpful and respectful. I had everything explained to me during my scan .
Visited April 2024
Review titled Healthshare Ltd
Replied on 19 April 2024
Dear Patient, many thanks for your kind feedback. It is good to hear that you have had a positive experience of using Healthshare’s services. If you would like the clinician / team you visited to be advised of your feedback, please email pals@healthshare.org.uk with comment reference number: 1798409 your name and the name of the clinic you attended so we can identify which member(s) of the clinical team you were seen by. We wish you all the best, best regards Healthshare Group
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Review titled Excellent practice
Rated 5 stars out of 5
by Mary - Posted on 11 April 2024
I was seen by healthshare for a problem, osteo arthritis of the base of my thumb. After having 3 steroid injections I was sent for an Xray and very quickly seen by a surgeon. On 1st of May I will be having a surgical procedure. All in the space of 4 months. What more could someone want?
Visited April 2024
Review titled Healthshare Ltd
Replied on 12 April 2024
Dear Mary, many thanks for sharing your comments with us. We are delighted to hear that you have had a positive experience of using Healthshare’s services. We would like to know where you had your appointment so we can pass on your feedback to the team. If you would like to do this, please email pals@healthshare.org.uk with comment reference number: 1794118 and the name of the clinic you attended. Best regards Healthshare Group