Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Dreadful and wholly frustrated
Rated 1 star out of 5
by Anonymous - Posted on 05 October 2022
Been advised to set up an account but frequent errors In setting up account and system defaults to first log in page
Visited October 2022
Review titled Livi
Replied on 06 October 2022
Dear patient. Sorry to hear that you are experiencing difficulties with our system. Please email our support team at support@livi.co.uk and a member of our team will be in touch to help you. Take care, Team Livi.
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Review titled Doctor didn’t call for online appointment
Rated 1 star out of 5
by Bob Gould - Posted on 05 September 2022
I made an online appointment yesterday. Assigned a doctor by name for online appointment today. Still waiting for the call 40 minutes later!
Visited September 2022
Livi has not yet replied.
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Review titled Disappointing Wait and Service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
This is the third time I have had a Livi appointment and each one has been at least 45mins over the scheduled time when a Doctor finally connects. I now try and book an appointment 30mins before I am actually free as I know it will be late. What's the point of having scheduled times for patients if they cannot be committed to?
Visited September 2022
Livi has not yet replied.
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Review titled Appalling Service
Rated 1 star out of 5
by Anonymous - Posted on 20 September 2022
Thrown to Livi by my GP surgery. Waited nearly an hour fir my appointment. Then just rescheduled to the next day at an inconvenient time with no consultation. Appalling
Visited September 2022
Livi has not yet replied.
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Review titled Livi fail dismally to deliver treatment or support
Rated 1 star out of 5
by DrAnnie - Posted on 26 September 2022
Easy to use app, able to get appointment within a day. GP rang on time at 08.45, very professional, helpful advice, received prescription link via Livi app within 15 minutes. Couldn't fault process up to this point, thought all of my access to GP issues were at an end. Then I tried to get the prescribed medicine. Went to Pharmacy2U first as recommended by Livi. Didn't get past the p2u voicemail asking me to contact my nhs surgery first. Rang Livi support team, unable to get through. Tried an independent pharmacy next. They couldn't get beyond the login instructions to enter my prescription code. Rang the Livi support team while in the pharmacy hoping they could help, no answer! Final attempt to get prescription at Boots pharmacy and hats off to them, they spent over an hour trying to get the prescription from the Livi system. They rang the Livi support team and I did, twice. No answer. Finally Boots sent an 'unable to dispense' notice to Livi and after four very frustrating hours I went home unable to access the prescribed treatment. So Livi have my £39 and despite a good experience with the GP this morning I'm sitting here tonight still with my unresolved medical problem plus feeling tired and fed up having spent a tedious and frustrating day unable to get and start my treatment or get any help from Livi when their system failed to deliver.
Visited September 2022
Review titled Livi
Replied on 06 October 2022
Dear Dr Annie. We're really sorry to hear of your frustrating experience with collecting your prescription. Please could you email our support team at support@livi.co.uk detailing your poor experience and a member of our team will be in touch to look into this for you. Take care, Team Livi.
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Review titled Not fit for purpose
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2022
I’ve been pain for 3 days, finally managed to get an apt and waited an hour online for a GP to call from the appointment time. No one did. Then got an emailing cancelling and blaming me for not attending/not good enough connection; even though I held on the complete hour in the vain hope of speaking to someone. Sent a support message to complain about the service so then livi send me another message to say the appointment was cancelled because the practice won’t let a 3rd party access my medical records. If that was the case then why even allow me to make an appointment? Why keep me waiting for an hour? And why was my son who has same practice and linked to me able to speak to someone only 2 weeks ago. It’s an absolute joke and Livi are taking no responsibility for their error of not providing the service. Meanwhile I’m in pain and tears on a weekend and unable to even attempt another appointment until Monday. All I need is antibiotics prescribed which I know will help but to get these feels impossible.
Visited September 2022
Review titled Livi
Replied on 22 September 2022
Dear patient. We're really sorry to hear this and we'd like to look into this matter further. Please could you email our support team at support@livi.co.uk with the details of your experience and a member of our team will be in touch to help. Many thanks, Team Livi
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Review titled Thank goodness for Livi
Rated 5 stars out of 5
by Chris - Posted on 30 September 2022
Such a relief to be able to talk to a doctor on a Saturday morning. Doctor was lovely, listened and gave advice which was to go to A & E which I did and was treated. I only waited about 30 mins for doctor call back . For unknown reasons at one point it said there was a 3 hr wait but then went back to 30 mins. Thank goodness for Livi
Visited September 2022
Livi has not yet replied.
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Review titled 3 Missed calls in 3 Days - Froze then wouldn't connect.
Rated 2 stars out of 5
by Anonymous - Posted on 15 September 2022
Tuesday's call froze. Doctor cancelled my appointment. Wednsday's call froze. Doctor cancelled my appointment. Received messages saying that it failed owing to my superfast work internet not being good enough and that the appointment was cancelled as I wasn't able to take the call. Complained to my GP who had Livi call me. Most likely a crashed App is what I was told. Was guided to remove the App and re-install it. The support person was helpful in getting a new appointment for Thursday too. I could see the confirmation for Thursday new appointment and everything seemed to be working. Thursday, I couldn't answer the call when it came in because the App wanted me to enter my phone number and password that would be sent to me before connecting me to the incoming Doctor's call. It worked fine after we re-installed it day before. As the Doctor tried calling 4 times, my phone number was not accepted for login and I then got message saying I had been locked out. Missed my call for a 3rd day in a row. Suprised the stress this App causes didn't trigger a major heart attack. As heart patient with pretty much constant chest pain, speaking to my doctor about my last blood tests and whether I should be referred for additional heart scans seemed important. Still waiting for Livi support to call back following an e-mail for support but think I have fixed it. Just had to enter the wrong phone number for me to back out of the we have sent you a message with a code box then re-enter my phone number to get the code to receive the code to login. Shame it took 30 minutes after my missed call for me to fix something that shouldn't have been an issue having been working again 24hours earlier. What ever happened to the Doctor calling your mobile or home number. That was never a problem.
Visited September 2022
Livi has not yet replied.
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Review titled Still waiting!
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2022
Impossible to see an actual GP for an issue with a previous ankle injury. Now sat here waiting for a LIvi appointment for over an hour and still no GP assigned to me. Oh well, guess I’ll leave it, end up off my legs, completely immobile, and costing both the NHS and Social Services an absolute fortune then. Great plan!
Visited September 2022
Livi has not yet replied.
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Review titled Got help at the right time - Thank you Livi
Rated 5 stars out of 5
by Shirin JBr - Posted on 05 October 2022
As most GP practices operate Mon to Fri, being able to see a GP, via Livi, during weekend, allowed me to get treatment at the right time. Livi GP took time to understand my condition. Very happy with their service.
Visited September 2022
Livi has not yet replied.