Livi
1 Finsbury Market, London, EC2A 2BNPatient ratings and reviews
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Reviews
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Review titled Amendment to review 'unfair'
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2023
I don't know whether I can edit earlier reviews, so I am making a new one. After I wrote to Livi about being 'dna' an hour early, I did get another call at my appointment time so had my appointment after all. I don't know whether this second call attempt was always intended and the appointment was just cancelled in error, or if it's just because I wrote and asked for the appointment to be reinstated, but I am grateful either way. I have had really good experiences with Livi in the past and found that the doctors do take more time with me compared to a normal gp appointment so I was a bit rash to leave a 1 star review but I was really stressed- sorry! Over all, ignoring the stress from this mix up, I do prefer Livi doctors to my usual gp for most things. Thank you :)
Visited May 2023
Livi has not yet replied.
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Review titled Unfair
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I had an appointment booked for 09:15. The gp tried calling me around 08:20 but the call wouldn't go through because I hadn't allowed location access (what difference does that make??) I opened the app notification to answer the call, but by the time the app opened the call was gone. I got a text a couple of minutes later to say I'd missed my appointment and would have to rebook. My appointment should not be cancelled if you are calling one hour early without warning and I miss it!! I work for a healthcare provider and not only do we warn our patients that we can call an hour early but if they don't answer early, we try them again at their booked appointment time. You cannot 'dna' patients before their appointment time without warning!! I now have to wait until next week to try to book another suitable appointment. Would not recommend at all.
Visited May 2023
Livi has not yet replied.
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Review titled quotas dictate prescribing
Rated 1 star out of 5
by Anonymous - Posted on 09 April 2023
Waiting desperately for my appointment (Easter Day) having been ill in bed for 9 days .. clearly have an infection. Haven’t taken antibiotics for years and years but was refused antibiotics due to “strict guidelines” - Was told to take paracetamol and Vit C .. next time don’t bother with the video call I’ll just flush £40 down the toilet and carry on doing what I’ve done (which hasn’t worked)!
Visited April 2023
Livi has not yet replied.
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Review titled Disappointed - Poor Connectivity with GP and Onfido
Rated 2 stars out of 5
by Anonymous - Posted on 20 April 2023
Mostly, I'm very pro interventions like this but my experience is an example of how they have sured up all the gaps between platforms/other stakeholders. I recieved an invite for a 8.30am appointment at 5.30pm the night before. I didn't finish work until circa 6pm, then went to install the app and confirm the booking (thankfully, despite the extremely short notice I could make the appointment). I couldn't confirm the booking though because Onfido (ID verification) had already closed for the night. I phoned the GP who said they couldn't confirm it for me, I would have to call Livi customer services (not possible before my appointment due to their opening hours) and if I couldn't resolve it, they would book me an appointment but it would be at least 4 weeks away. Prior to my appointment I tried contacting Livi and Onfido, neither are open. So yes, I did want to have that appointment...but the situation won't let me confirm it!! This needs improved.
Visited April 2023
Livi has not yet replied.
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Review titled Appointment automatically cancelled without notification
Rated 2 stars out of 5
by Anonymous - Posted on 04 April 2023
I had booked an appointment 3 days in advance. The app showed appointment as booked and GP assigned with GP name. The appointment was automatically cancelled without any notification or justification.
Visited April 2023
Livi has not yet replied.
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Review titled Scam
Rated 1 star out of 5
by Anonymous - Posted on 19 April 2023
I've had an appointment, was promised a private referral, 3 days of waiting and still nothing. £39 for nothing. Now trying to contact their support for my own money. Avoid!
Visited April 2023
Livi has not yet replied.
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Review titled Mixed thoughts
Rated 3 stars out of 5
by Gillian Case - Posted on 29 March 2023
Was given an appointment within 48 hours great It was changed on the day of the appointment to a different time different Dr, a little annoying Dr I spoke to was excellent & agreed to issue me sick note as it was a Friday late afternoon I didn’t expect it arrive until Monday No sick note Spent 2 days then trying to get the sick note, numerous contacts with Livi, spoke to a very nice lady in support, who said she’d keep an eye open for it herself as at this point it had taken 5 days, she did ring me back to advice me they’d referred my request back to my GP as they couldn’t issue a sick note for the 4 weeks, very annoyed, why would a Dr offer to write a sick note if they can’t issue it? Now I’ve had to go back to my GP surgery for help, I’m of work with stress related issues compounded by investigations for cervical cancer, I feel very let down, it feels like trying to get blood out of a stone.
Visited March 2023
Livi has not yet replied.
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Review titled Private Healthcare Marketing Ploy
Rated 1 star out of 5
by Alexandra - Posted on 21 April 2023
Make sure if getting a prescription through Livi that they share your data with NHS otherwisebthere is no record of it and you will be in trouble if you need a repeat from your GP. Also livi only free for 2 months then you have to pay substantial private fees for it. Nothing more than a cheap marketing ploy.
Visited March 2023
Livi has not yet replied.
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Review titled Appointment Cancelled Last Minute
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2023
Appointment for 9.45pm, filled in the App as required, 9.45 came and went until finally at 22.11pm I received a message to say it was cancelled, finally thought I was getting somewhere seeing or speaking to a Doctor after trying virtually all week, Disappointed is an understatement, feeling pretty fobbed off yet again.
Visited March 2023
Review titled Livi
Replied on 16 March 2023
Hi there. We appreciate you bringing this frustrating matter to our attention and we are very sorry to hear about your experience. We'd like to look into this for you, please could you email our support team at support@livi.co.uk and a member of the team will be in touch to help. Take care, Team Livi
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Review titled Pointless
Rated 1 star out of 5
by Anonymous - Posted on 08 March 2023
Whatever time of day or night you log on to Livi, you simply get a message informing you that the service is fully booked and to try again tomorrow. Each day you get the precise same message. It’s completely pointless. In a nutshell, if you need medical advice, don’t bother with Livi, because there’s never any availability!
Visited March 2023
Livi has not yet replied.