Omnes Healthcare Ltd
Unit 133, Metal Box Factory Business Centre, 30 Great Guildford Street, London, SE1 0HSPatient ratings and reviews
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Reviews
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 17 June 2024
Cardiology 17/6/24 St Andrews Health Centre. Received text message with only date and name of clinic out of borough. Number on text not in services. Investigated myself to get details. Despite leaving home with time to spare I was 10 mins late for 24 hr tape fitting as I had to stop multiple times due to breathlessness and palpitations. No answer when I called number obtained from main reception. Nurse did not even listen to me on arrival and dismissed me. I requested that she try and squeeze me in if someone DNA’d and do appreciate that this was at her discretion. But she did not want to assist at all. Her rude and dismissive manner were completely unnecessary and against trust policy I’m sure. Others who were waiting agreed the nurse could have handled herself better.
Visited June 2024
Review titled Omnes Healthcare Ltd
Replied on 18 June 2024
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2024
Saw someone in December 2023 who diagnosed a BCC. Eventually got an appointment for removal in May. They refused to operate as BCC was 2.5cm across, their limit is 2cm they said. Found on there website that 2.5cm is the limit. Referred back to NHS who offered an appointment on Christmas Eve!!!!
Visited May 2024
Review titled Omnes Healthcare Ltd
Replied on 24 June 2024
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Dishonest
Rated 1 star out of 5
by NKS - Posted on 01 October 2024
Further to my review of 3 Sept, they responded to say my correspondence of 12 August would be addressed. Seven weeks later now and, of course, they have not responded. Their published email address that I used on 12 Aug to submit my concerns resulted in an automated message saying to use a different email address (which I also did). This contradicts with their response to my review of 3 Sept. Totally unprofessional across the board and this seems deliberate.
Visited March 2024
Review titled Omnes Healthcare Ltd
Replied on 17 October 2024
Dear patient, we are very sorry to hear your concerns regarding our service. We take all feedback and comments seriously ensuring that we are improving our services. If you would like to contact us further to discuss the matter, please email us at omneshealthcare.governance@nhs.net. Kind regards, Governance Team
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Review titled terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
This company Omnes Heathcare run outsourced ENT at Eastleigh Health Centre , Hampshire . The service they provide is dreadful and their contract should be cancelled . Phone calls from consultants of dubious quality cannot replace a face to face consultation. As an example I had a phone call saying I had an infection , then the call was ended leaving me worried . I emailed and phoned them without any success , leaving me no option but to go to emergency outpatients. Stop this drain on the NHS , its not efficient
Visited January 2024
Review titled Omnes Healthcare Ltd
Replied on 07 February 2024
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
Attended appointment with child and was told it was cancelled due to inadequate information on the referral that was sent. Referrer was contacted and disputed this claim. Another referral has been sent and still this organisation cannot confirm if the issue has been resolved, ie information requested has been received. I have to wait until the day before the appointment to find out , what a shambles!
Visited January 2024
Review titled Omnes Healthcare Ltd
Replied on 29 January 2024
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 21 November 2023
Turned up to my appointment to be told that no one from that team is in. Helpful receptionist emailed and was told that the clinic was cancelled on the 6th November over 2 weeks ago and the admin team forgot to contact me and 2 other patients who had also turned up. I have had to take a days annual leave for this appointment and pay for parking that has now been wasted.
Visited November 2023
Review titled Omnes Healthcare Ltd
Replied on 22 November 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Disgraceful performance
Rated 1 star out of 5
by Anonymous - Posted on 22 November 2023
I had reason to visit omnes third party dermatology at Eastleigh Hampshire Health Centre this morning 22nd Nov.2023 for 0900 appointment having driven from home address in New Forest, 15 miles away in rush hour traffic. At 0940 I spoke with Health Centre receptionist to ask if I was in correct place. She checked and found door to clinic locked and shut. In meantime another patient with 0930 appointment joined conversation and telephoned Omnes to be told staff member had gone off sick. I left Centre extremely annoyed only to telephoned by Omnes at 0950 and the lady said she had only just heard off the failure. She apologised for the situation but then added that there were no further appointments and I would go on the waiting list. I know people go off sick but not to have a contingency plan is very unprofessional especially as we had to be there 10 minutes early and if 10 minutes late forget it. If this the way Omnes treat their patients NHS should consider carefully who they outsource resources to. Very disgruntled patient
Visited November 2023
Review titled Omnes Healthcare Ltd
Replied on 23 November 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 23 December 2023
Appointment letter for ENT suggested I would see a consultant, not so, as 2 days before appointment a text message arrives informing me it’s a telephone consultation which was just a rushed less than 3 minute phone call dismissing me as quickly as possible. The line was terrible so not sure where he was calling from. Ordered scan when I had already had one so makes me wonder if he had read my notes? Call centre on average took 27 minutes to answer my calls trying to find out who the consultant was and who was the company working on behalf of the nhs. Not acceptable to be using telephone consultation for ENT patients. Face to face should be possible but assume costs are cheaper using the phone. Horrible experience with Omnes
Visited November 2023
Review titled Omnes Healthcare Ltd
Replied on 27 December 2023
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled Atrocious
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Consultant 50 minutes late for appointment. The previous week the appointment was cancelled due to bad weather. Only informed that consultant late, because another patient asked the receptionist where the consultant was as her appointment was late , due to this the receptionist phoned Omnes. When consultant arrived , no introduction no apology, poor bedside manner.
Visited October 2023
Review titled Omnes Healthcare Ltd
Replied on 26 March 2024
Thank you for taking the time to fill in your comments regarding your experience with our service; feedback such as these are greatly appreciated and will be feedback to our team. Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY
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Review titled shocking service
Rated 1 star out of 5
by Anonymous - Posted on 14 September 2023
Received a text on Wednesday confirming an appointment the next day- no letter or chance to book time off work. No details provided on where the actual appointment would take place, just a phone number that no one answers. Tried to call next day (day of so-called appt) and on hold. Requested 2 callbacks which ‘rang’ for exactly 1 second and hang up providing absolutely no chance to answer. This is disgraceful. Having waited 9 months to get feedback on my scan this is pure incompetence and nothing to do with costs and covid
Visited September 2023
Review titled Omnes Healthcare Ltd
Replied on 26 September 2023
Thank you for taking the time to fill in your comments. We take all comments and feedback to our staff to provide learning outcomes for each patient experience ongoing improvement in our service. If you would like to contact us further our email address is: communityoutpatients.governance@nhs.net Kind Regards The Governance Team Community Outpatients Omnes Healthcare Limited Tessa Jowell GP Surgery First Floor Tessa Jowell Health Centre 72H Dulwich Grove East Dulwich London SE22 8EY