One Health Group
131 Psalter Lane, Sheffield, South Yorkshire, S11 8UXPatient ratings and reviews
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Reviews
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Review titled Great hospital
Rated 5 stars out of 5
by Ann Mann - Posted on 03 August 2023
I had day surgery and I was really pleased with my time spent there the staff was really polite and helpful. My consultant explained my procedure so I knew what was going to be done how long it would take etc. I couldn't praise the staff enough I would definitely recommend Thornbury hospital. Thank you everyone.
Visited May 2023
Review titled One Health Group
Replied on 24 August 2023
Dear Ann Mann, thank you for leaving us a 5 star review. We are so pleased you have been satisfied with the care you have received and that you would recommend our service. We will ensure your feedback is also passed on to Thornbury Hospital staff. All the best, One Health Group
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Review titled Great experience
Rated 5 stars out of 5
by Kath - Posted on 02 August 2023
I was kept informed of my treatment by the consultant.All the staff were very caring and I was looked after really well.
Visited May 2023
Review titled One Health Group
Replied on 03 August 2023
Dear Kath, thank you for leaving a review. We are really pleased to hear you were well looked after during your treatment, we will feed this back to our staff. We wish you all the best with your recovery, One Health Group.
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Review titled Awful consultants
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
I'am need of a full hip replacement. Heard about one health and the administration staff are excellent. Unfortunately the same can not be said about the two consultants i had dealt with. First one cancelled 10 minutes before appointment and still hasn't given any date of a new one even a week later. I had tried another consultant which they put on through a telephone appointment. From the start of the consultation he was dismissve of what i told him about how I'm suffering every day and that mentally it is challenging not being able to do all the things i used to do before. He said he did not want to do the operation due to my age. I had already had the steroid injection, MRI and x-ray sent to him. And yet still he said that he should have them ordered. I even offered to do this due to desperate situation i'am in at the moment. This would mean travelling which i was prepared to do and again he outright dismissed this and said to get it done locally. That was the end of the conversation. He then puts in his review to one health saying he recommended that i do all the mri and x-ray and injection under his care. He definitely did not say this on the phone appointment and due to his utter uncaring attitude for someone who is supposed to help and genuinely had no intention of doing so. I'm now expected to go on until my hip finally collapses and i physically can't walk. If you do try one health, i do hope you have better luck than i had.
Visited May 2023
Review titled One Health Group
Replied on 23 June 2023
Dear patient, thank you for your feedback. I am very sorry to hear of the issues you have experienced. I would very much like to look into this further and review whether we are able to offer you another appointment for a second opinion. Please can I request for you to contact our office on 01142505510 and ask to speak with our Service Improvement Team, alternatively you can send an email to enquiries@onehealth.co.uk Kind regards, Sophie Hartley-Jones Operations and Clinical Governance Manager
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Review titled Fantastic service
Rated 5 stars out of 5
by Lou Hunt - Posted on 06 July 2023
I was unaware of the One Health service until a nurse practitioner from my GP surgery referred me. My experience had been extremely positive. I was able to speak to a consultant regarding my medical concern and after treatment, returned for a follow up a few months later. I was able to make my own appointment just by contacting One Health without the need to go back to my GP.
Visited May 2023
Review titled One Health Group
Replied on 07 July 2023
Dear Lou Hunt, thank you so much for your review. We are pleased to hear that you had a positive experience with One Health and that we were able to support you during and after your treatment. All the best, One Health Group
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Review titled Fantastic from start to finish
Rated 5 stars out of 5
by David - Posted on 06 August 2023
All the staff that I encountered during my treatment and operation from .The consultant down to the catering and reception. We're all extremely professional and pleasant. Nothing was too much trouble. Which all helped me relax knowing I was being looked after so well for my operation
Visited April 2023
Review titled One Health Group
Replied on 24 August 2023
Dear David, thanks so much for leaving a review. We are really pleased to hear of your positive experience and that you were looked after following your operation. We wish you all the best with your recovery. One Health Group
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Review titled Very Poor One Health communication.
Rated 2 stars out of 5
by Christopher McMahon - Posted on 11 April 2023
I have just wasted 3 hours and driven over 100 miles round trip for an appointed arranged by One Health that they cancelled and didn't have the common courtesy, administration and communication skills to inform me of the cancellation. I wasn't the only one that turned up today for an appointment that had been cancelled with no communication to the patients. Shows a distinct lack of respect for their patients. Very poor.
Visited April 2023
Review titled One Health Group
Replied on 23 June 2023
Dear Mr McMahon, thank you for your feedback. I am very sorry for the inconvenience you have experienced. I understand that due to an unforeseen temporary system outage, our clinics unfortunately had to be cancelled at short notice. I sincerely apologise that you were not able to be contacted regarding this at the time and believe that you have since obtained another appointment and have now been reviewed in clinic. If you wish to discuss any of this in more detail, you can contact our office on 01142505510 and ask to speak with our Service Improvement Team, alternatively you can send an email to enquiries@onehealth.co.uk Kind regards, Sophie Hartley-Jones Operations and Clinical Governance Manager
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Review titled Total knee replacement
Rated 5 stars out of 5
by David Humphries - Posted on 05 July 2023
Excellent, would recommend one health to any one. Unbelievable fast efficient service kept in the loop from start to finish.
Visited April 2023
Review titled One Health Group
Replied on 07 July 2023
Dear David Humphries, thank you for your review. We are so pleased to hear that you would recommend our service and that you had an excellent experience. Best wishes, One Health Group
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Review titled Recommended
Rated 5 stars out of 5
by Anonymous - Posted on 07 November 2023
All my experience from the moment I was sent to see the knee consultant was excellent. The surgery was good, and the physio process helped me to get back into sports. Thank you for all the help
Visited April 2023
Review titled One Health Group
Replied on 19 December 2023
Dear patient, thank you so much for leaving us a review. We are so pleased to hear of your positive experience and that your surgery has enabled you to get back into sports. All the best, One Health Group
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Review titled Positive Experience
Rated 5 stars out of 5
by Christopher Lawler - Posted on 30 April 2023
Having had problems with my back for almost a year with the first GP seemingly not to listen to what I was saying, the second GP I saw finally sent me for an MRI scan, which was done by One Health. The scan was good and the people I saw were kind, patient, and professional. My consultation with the One Health doctor a few weeks later was very informative as he went through the scans to show me why I had had so much pain with my back. He clearly showed me what was causing the problems and how this had healed itself and what to do the try and prevent me having the same problems again. He also spent time with me explaining what to do if I had loss of feeling in my back in the effected area. All in all a very positive experience and he took time to answer the questions I asked. Excellent!
Visited April 2023
One Health Group has not yet replied.
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Review titled Excellent Service
Rated 5 stars out of 5
by Linda Bond - Posted on 24 July 2023
My hip replacement was extremely well managed by the surgeon, anaesthetist and nursing staff. I could not have had more professional and caring treatment.
Visited April 2023
Review titled One Health Group
Replied on 25 July 2023
Dear Linda, thank you for your great review of our service. We are so pleased you have had a positive experience and wish you all the best with your recovery. Best wishes, One Health Group.