Practice Plus Group
Hawker House, 5-6 Napier Court, Napier Road, Reading, Berkshire, RG1 8BWPatient ratings and reviews
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Reviews
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Review titled Is anybody there?
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
Tried but unable to contact 111. Appalling waste of public money. Had no choice but to dial 999 instead.
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 18 May 2023
3 minute wait to speak to an advisor, call back from a doctor within 3 hours, 15 mins taken to discuss symptoms, treatment and to ensure everything was clear. Very lucky to have such a great service available
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 08 May 2023
Was very happy with the service I received both from the person on the phone who received my call and the medical person who handled my concern
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Really poor, no call back
Rated 1 star out of 5
by Anonymous - Posted on 30 May 2023
Husband had really bad toothache with temperature with earache & headache. Called at 9.30 on Sunday being told call back within 2 hrs, it’s now Tuesday and no one ever called. Had a couple of calls saying his on the list and will be called but never did. Call handler at start was like a robot and quite abrupt. The calls we had to say he was still on a list were hard to understand as didn’t speak very good English.I don’t think I will ever use this service again.
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled Excellent care & service
Rated 5 stars out of 5
by Anonymous - Posted on 05 May 2023
My father was suddenly unwell this evening. Called for advice and within 4 hours we had spoken to a GP, referred to shropdoc and was prescribed medication to treat the diagnosis. Thank you for your care and support
Visited May 2023
Practice Plus Group has not yet replied.
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Review titled 111 nhs
Rated 1 star out of 5
by Bradley - Posted on 29 April 2023
Terrible waited 6hrs eventually spoke to a Dr who then sent prescription to a pharmacy that was closed for 3 days over bank holiday instead of the one l requested that was open l will never ring 111 again as this experience is beyond a joke
Visited April 2023
Practice Plus Group has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anonymous - Posted on 02 April 2023
Phoned at 6:30pm due to daughters (age 4) neck suddenly swelling up. Got told a clinician would phone me. 9pm daughter is now running a fever (38.9) and complaining her neck hurts, phoned 111 back and told they have logged the call and to wait for the call off the clinician. Clinician finally phoned at 11pm, had me wake my daughter to run through questions etc. Then told me it could be mumps and an OOH dr will call me, but that could take up to 6 hours. OOH dr called at 1am and advised that it might be mumps or it might be a throat infection, but as her temperature has dropped to 37.5 it no longer warrants an OOH appointment and to just go to a&e in the morning! Waste of 6 hours and should have just gone straight to a&e. At least then I’d have proper answers.
Visited April 2023
Practice Plus Group has not yet replied.
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Review titled Shambolic waste of space
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Phoned 3 times ,each time they said someone will all me back which never happened.disgraceful waste of public money
Visited April 2023
Practice Plus Group has not yet replied.
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Review titled A waste of time
Rated 1 star out of 5
by Paul Cowlishaw - Posted on 16 April 2023
I rang up and spoke to a person I have excruciating pain and have Paracetamol to Ketamine along with nerve pain medication which isn't working very well, I spoke to her and she said take pain medication?? and ring a dentist in 7 days In total disbelief why hasn't she got listening ears I thanked her! cut the call and went online totally different questions on there and got a phone number to ring at 8.00 this morning. As a person trying to get help another person reading a script and not really bothered about you Use The Internet Site its by far the better service, last time i would ever ring 111 A better chance for treatment would be google.
Visited April 2023
Practice Plus Group has not yet replied.
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Review titled Waste of time don't use this service
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2023
Called at 21:30 due to having covid experiancing chest pain in my left, difficulty breathing and tightness told me that someone would ring me immediately at 10:30pm never did I receive a call was calling 111 multiple time for them to hang the phone up by the time they called me back it was 4am!!! Operator Told me not to ring 999 as I had covid!!! All that For someone to tell me to get some rest absolutely useless!!!!! I wouldn't suggest people using 111 your better off going to a&e if you can
Visited April 2023
Practice Plus Group has not yet replied.