Asda Pharmacy
UNIT 9 TURNER RISE, PETROLEA CLOSE, COLCHESTER, ESSEX, CO4 5TUContact details and opening times
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Reviews
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Review titled Awful experience
Rated 1 star out of 5
by E Green - Posted on 03 August 2023
9am opening hours are clearly just an advisory. 9:18 the pharmacist graced us with their presence. I don’t know any other job you can turn up almost 20 minutes late and it be ok. Sign saying expected wait two hours for a prescription!
Visited August 2023
Review titled Asda Pharmacy
Replied on 24 November 2023
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Poor service
Rated 1 star out of 5
by Jacqueline Walker - Posted on 13 August 2023
I handed in a prescription on Saturday 12 th August at 2.00pm and was advised it would be ready around 3.15pm however I was unable to hang around for over an hour and decided to pick it up on Sunday 13th August. I went on the Suday at 3.10pm to be met with a notice the pharmacy was open 10.00am - 3.00pm due to staff shortages !!! This seems to be the case time on time at the Dunfermline Halbeath pharmacy absolutely frustrating that I now have to make another visit to pick up my prescription.
Visited August 2023
Asda Pharmacy has not yet replied.
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Review titled Not good enough
Rated 2 stars out of 5
by Angie Armitage - Posted on 09 August 2023
Not the first time I’ve had to make multiple visits to get my sons prescription, but on this occasion - my parents tried to collect it for me last week and were told it would be an hour. I told them not to bother waiting and if collect it myself on Monday. After checking the opening hours online, I went and everything was in darkness with barriers across the entrance - there was no sign to say had to close unexpectedly or what time it would re-open. I returned in the evening after telephoning twice to check if they were open, but with no answer. I expected the prescription to be ready, but the Assistant couldn’t find it, so I had to wait the best part of 45 minutes from arrival to the prescription being given to me. When I got home and unpacked the items, I realised that some were missing and were not on the IOU. After telephoning for 2 days with no answer, I went back down and waited for them to check. I wouldn’t have had to wait another 20 minutes for the missing items and the IOU items still hadn’t arrived. So I will have to make another trip to collect them. The Assistants have all been lovely and have helped as much as they can. This isn’t the first time I’ve been messed about by ASDA Pharmacy Durkar and have had to go back a couple of times. They seem constantly understaffed and are so behind. Even when I try and leave my own prescription a week after it’s sent to them it’s still not ready. I can appreciate the Assistants are getting fed up of irate customers and are becoming de-sensitised to the situation, but it’s very frustrating and just isn’t good enough! I have also tried to find you on Facebook to leave the comment directly.
Visited August 2023
Review titled Asda Pharmacy
Replied on 24 November 2023
Hi, could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks -Hope
Provided by Yext
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Review titled Bad customer service
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
I went this morning at 9:10 to collect my repeat prescription for me and my wife. I don't know her name because she wasn't using a name badge. She told me to wait 30 minutes. I went to the gym and returned 1 hour after. When I returned she said no long now. She hasn't prepared my prescription. At 9:10 she said I can't see your wife's prescription here. When I returned she told me she could find her medicines. I got angry and said her I always have this problem. They never find my wife's prescription. She started shouting at me saying don't put her under pressure. They are only 2 people working. She was so rude. All the supermarket was looking at her. They need to be more organised and be more respectful.
Visited August 2023
Asda Pharmacy has not yet replied.
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Review titled Hand on my heart, stay away!
Rated 1 star out of 5
by Anonymous - Posted on 09 August 2023
I was directed to this pharmacy by NHS 111 for an emergency prescription. I was initially treated disrespectfully as they refused service, stating that NHS had got it wrong and I needed to call my surgery (which did not have any available, hence the 111 call) or call 111 again. On calling 111 the agent said she could not understand the refusal of service as their request was clearly for an emergency prescription. She told me to go back in and explain what she had said. I did as requested but each time I began to speak he interrupted me then accused me of pointing at him, more shouting at which point I told him he was totally unprofessional and left. I was shocked as never before have I had such a reaction from a pharmacy or shop in general. Someone really needs to manage the staff as they are out of control. Hand in my heart stay away.
Visited August 2023
Asda Pharmacy has not yet replied.
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Review titled Very disappointed and quite disturbing
Rated 1 star out of 5
by Gary - Posted on 09 July 2023
I take several medications, one being anti epileptic and another, morphine. Since October 22 I have only had 1 month when my meds have been available. Leaving me with stomach cramps, loss of balance and vomiting. Asda pharmacy put them into daily trays for me, as I have nobody to help. Last month 1 medication was totally missing (gabapentin) yesterday, Saturday, they weren't ready again. The pharmacy got them done, I phoned to check they were definitely ready "yes definitely" a neighbour went to collect them, no other customers in the pharmacy. She had to wait for 30 minutes, someone else I can't ask to pick them up for me again. That's 3 people now, thanks Asda, it's not as if I have a car or anything convenient like that. Opened another tray tonight, well done again Asda, a medication missing (mirtazapine). I am writing this review because it was 7 weeks ago I spoke to a store manager, to be assured "it will not happen again". 4 weeks ago, I complained to the pharmacist and store manager together. I was assured "it won't happen again" 4 weeks later, here we are it's"happened again". It's truly shocking. I November, I was walking around Asda car park, doubled up in pain, sweating, shaking and trying not to throw up, as I spoke to a doctor on 111 to get an emergency prescription, because "yours aren't due yet" which, of course, they were. Someone had forgotten to order it. I could go on, but I will save everyone getting bored. At least I have the presence of mind to notice when something is missing. If I was on my own, which I am, with memory problems, they could make me a lot more ill than they have done so far.
Visited July 2023
Asda Pharmacy has not yet replied.
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Review titled Awful
Rated 1 star out of 5
by Clare elliott - Posted on 12 July 2023
Don't bother, honestly just don't bother. They shouldn't be allowed to sell medicines. 30 minutes in a queue to find out they haven't bothered ordering your medicine, won't give it to you or leave you waiting 20 minutes whilst they 'check'...or if your lucky all 3.
Visited July 2023
Asda Pharmacy has not yet replied.
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Review titled Awkward staff
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
Had to go back 3 times over 2 days because one member of staff kept saying my prescription wasn't in when it was in. On the third attempt I saw someone else and they found it straight away. It was a waste of my time and my diesel all because she was being awkward.
Visited June 2023
Review titled Asda Pharmacy
Replied on 28 June 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
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Review titled Rubbish
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
3 days back and forward still not got full prescription never known and pharmacy to that disorganised get told to seat and wait for prescription for 45 mins and then get told its not done someone needs to go in there and sort out Swanley pharmacy because it is shambolic people waiting for medicines for days I thin not sorted out people might just help there self's it would quickly
Visited June 2023
Review titled Asda Pharmacy
Replied on 28 June 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext
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Review titled Grumpy staff and pharmacists; stock levels inconsistent
Rated 1 star out of 5
by Anonymous - Posted on 23 June 2023
The staff are very rude. They speak to customers as though they are five years old. Just because some one needs medicine or is unwell does not mean they are also stupid but that is how costumers here are treated. Staff and pharmacists stand around behind the counter talking about their weekend or tv programmes and do not serve. When they do eventually serve they are rude and dismissive. The pharmacists are disinterested. They are not sympathetic or even pleasant. They make customers feel as though they are inconveniencing them just because they have a question. The stock in the pharmacy is not kept up to date as they rarely have a complete prescription or across the counter pharmacy meds. A young man came in asking for his mums prescription. The lady behind the counter was very dismissive. She used a very disparaging tone and said ‘I only came in half an hour ago I don’t know’. Then stood and glared at him. She didn’t ask anyone else about the prescription. He was so embarrassed he left and the pharmacist who should know better did nothing. Probably because she was too busy being very condescending to another customer. Even if people ask what the staff think are silly questions they should still be understanding and helpful. People are there to pick up medicine for a child, parent, sibling, friend who might be really sick. The people who work in this pharmacy show no patience, emotion nor empathy nor even common courtesy. They are rude and dismissive and should not be working in an environment where people need a smile and a little bit of compassion if they cannot provide that. The staff and pharmacists here need reviewed. Their tone, approach and attitudes need reigned in and changed.
Visited June 2023
Review titled Asda Pharmacy
Replied on 27 June 2023
Hi there, I am terribly sorry to hear about your experience. Could you please direct message us on Facebook/Twitter with a copy of this message, the date and time of your visit, the store name, colleague name, your full name, email and contact number? Our service team will then be able to pass your details along to our pharmacy team so they can pick up with you directly. Thanks, Tasha
Provided by Yext